66
fair
Mr. Cooper | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
113 Reports
113 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
31 Reports
31 Reports
User Feedback
22%
iOS
31 Reports
31 Reports
78%
Android
113 Reports
113 Reports
Mr. Cooper - Latest Quality Issues
iOS
Mar 27, 2025
Downhill needs fixing
Since the beginning of the year/December the apps gone down hill with issues, started with them not being able to process my payment multiple time from backend issues, now it will not save any information forcing me to re-enter it each time. They have wonderful customer service but the app and things on their backend apparently need some work Still not saving info and looking like a repeat problem from December, curious if they'll figure what they had working last year out again :( And now it will not allow me to authenticate at all
Android
Mar 28, 2025
non-stop advertising and pushy promotions. I have the app to pay my bill, not get more junk mail from this company.
Android
Mar 29, 2025
Don't like being forced to pay a LATE FEE so I can put extra on my principal. I will just save that money so that I can refinance with Navy Federal.
Android
Mar 29, 2025
Their values and the way they treat their customers went down, rude customer service when i did get a human. The website for your mortgage info is very vague. The only time they call is to ask about refinancing so they can make money. Last year, I had a lot of unanswered questions regarding my mortgage, the numbers that i called, either they wouldn't call back, or the phone numbers that I had wouldn't go through. I couldn't find their phone number through Google. Skate at your own risk.
Android
Mar 29, 2025
biometrics sign in seldom works
Android
Mar 31, 2025
Good app, except I have to re-sign in every month. No point in biometrics login if you have to sign in anyway.
Android
Mar 31, 2025
The app is constantly telling me my fingerprint is not recognized and it hangs quite a bit.
Android
Mar 31, 2025
it does what it needs to do I guess. but my account CONSTANTLY makes me physically log in to it every month. their biometrics don't work, at all. it accepts the print, but then makes me sign in anyways. there's enough difficulty in life. paying a mortgage should be simple. Mr Cooper should be making it as easy as possible for us.
Android
Apr 2, 2025
making it hard to pay money since it was founded. I should not have to work hard to give a company money.
Mr. Cooper - Product Description
Introducing the fully rebuilt, redesigned, re-everythinged Mr. Cooper app, now with Home Intelligence℠. All the tools you need to conveniently manage you Mr. Cooper mortgage are still here (like swipe to pay and FICO® Score monitoring*), but now you can easily... • Track your home value and equity • Discover how to unlock cash using your home equity • Find ways to lower your monthly mortgage payment • Explore strategies for using your home equity to pay off debt Get the new Mr. Cooper app today and start owning your home more intelligently. *FICO® Score available for primary borrowers only SEE YOUR HOME LIKE A REAL-ESTATE EXPERT Get the intel you need to make confident decisions about your home. Use the new Home Snapshot℠ tool… • Keep tabs on your estimated home value • Track housing market trends in your neighborhood • Access property tax history TAKE CONTROL OF HOMEOWNERSHIP’S “WHAT Ifs” Stop worrying about what might happen and start dreaming about what could. With the new “Tune-Up” tool, you can… • Discover new ways of putting your equity to work • Calculate how to own your home sooner • See if your payments could be lower • Run bundling scenarios to get rid of higher-interest debt Oh, and no need to make a pros and cons list. It makes one for you. ALL THE BASICS, BUILT IN. Manage your home loan single-handedly with these handy tools. • Fingerprint or facial sign-in for easy access • Swipe to pay • FICO® Score monitoring* • Access to important loan documents *FICO® Score available for primary borrowers only COOPERS ARE STANDING BY Want to talk to a real person? With our new app, you’ll have easy access to a Mr. Cooper home loan professional every step of the way. Get the new Mr. Cooper app today and start exploring the power of your home. Mr. Cooper is an Equal Housing Lender NMLS #2119 8950 Cypress Waters Blvd Coppell, Texas 75019
All intellectual property rights, including trademarks and word marks, are the property of respective owners