67
fair
Mr. Cooper | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
84 Reports
84 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
41 Reports
41 Reports
User Feedback
33%
iOS
41 Reports
41 Reports
67%
Android
84 Reports
84 Reports
Mr. Cooper - Latest Quality Issues
Android
Feb 25, 2025
Mr. Cooper claimed I did not have homeowners Insurance for a one week period in August of 2023. Mr. Cooper charged me for the one week, $118.00, only problem is my Insurance is paid in full every year in December. After 6 months of fighting with them, Mr. Cooper still has not refunded my money. Absolutely the worst customer service, wish they never bought my loan from Wells Fargo.
Android
Feb 25, 2025
The app is nice for making your payment. And seeing your info. But good luck getting to speak to a person. I have a simple question about my escrow and the stupid computer just runs you around in circles. It's so frustrating. This is why 1 star. The computer isn't telling me what I need to so. Only a person can do that. So thank you for nothing. My opinion on Mr. Cooper went way down because of this.
Android
Feb 26, 2025
Customer service sucks!!!!! 1 more year with this pathetic company and I'm free!
Android
Feb 26, 2025
Biometric sign in never seems to work, but otherwise convenient to pay mortgage.
iOS
Feb 26, 2025
Print
I can send the confirmation to my printer to print my receipt, but Mr. Cooper doesn't give me that option on my app.!
Android
Feb 26, 2025
Terrible company has a customer service number & will not let me talk to a real person just a.i. bot that just goes no where.
iOS
Feb 27, 2025
Improperly applied my mortgage payment
Mr cooper has been improperly transfering my mortgage payments to a separate account and not applying it to my mortgage account. Now I am at risk of losing my home. This is absolutely disgusting
Android
Feb 28, 2025
meh another that takes my money.
Android
Feb 28, 2025
Mr. Cooper guidelines for a refinance are ridiculous. I've never missed a payment, my income has more than doubled since getting my original loan, and I have sufficient equity in my home. I was still denied. No worries. I was instantly approved with another company and closing in 20 days.
Mr. Cooper - Product Description
Introducing the fully rebuilt, redesigned, re-everythinged Mr. Cooper app, now with Home Intelligence℠. All the tools you need to conveniently manage you Mr. Cooper mortgage are still here (like swipe to pay and FICO® Score monitoring*), but now you can easily... • Track your home value and equity • Discover how to unlock cash using your home equity • Find ways to lower your monthly mortgage payment • Explore strategies for using your home equity to pay off debt Get the new Mr. Cooper app today and start owning your home more intelligently. *FICO® Score available for primary borrowers only SEE YOUR HOME LIKE A REAL-ESTATE EXPERT Get the intel you need to make confident decisions about your home. Use the new Home Snapshot℠ tool… • Keep tabs on your estimated home value • Track housing market trends in your neighborhood • Access property tax history TAKE CONTROL OF HOMEOWNERSHIP’S “WHAT Ifs” Stop worrying about what might happen and start dreaming about what could. With the new “Tune-Up” tool, you can… • Discover new ways of putting your equity to work • Calculate how to own your home sooner • See if your payments could be lower • Run bundling scenarios to get rid of higher-interest debt Oh, and no need to make a pros and cons list. It makes one for you. ALL THE BASICS, BUILT IN. Manage your home loan single-handedly with these handy tools. • Fingerprint or facial sign-in for easy access • Swipe to pay • FICO® Score monitoring* • Access to important loan documents *FICO® Score available for primary borrowers only COOPERS ARE STANDING BY Want to talk to a real person? With our new app, you’ll have easy access to a Mr. Cooper home loan professional every step of the way. Get the new Mr. Cooper app today and start exploring the power of your home. Mr. Cooper is an Equal Housing Lender NMLS #2119 8950 Cypress Waters Blvd Coppell, Texas 75019
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