67
fair
MTA TrainTime | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
59%
Android
37 Reports
37 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
26 Reports
26 Reports
User Feedback
41%
iOS
26 Reports
26 Reports
59%
Android
37 Reports
37 Reports
MTA TrainTime - Latest Quality Issues
Android
Dec 4, 2024
charged 2 times for ticket which does not appear
Android
Dec 5, 2024
This is ridiculous the app isn't working Is this a ploy to get money money from riders. It hasn't worked correctly in weeks. . especially during rush hour. I tried for 20 minutes before getting on the train. And no it's not a wifi issue it's the app.
iOS
Dec 6, 2024
Are the back-end developers on strike or something?
I never write reviews. But christ. This is the second time I've attempted to purchase a ticket and I keep getting a “[url] information may be incorrect” issue. Not even using Apple Pay, I'm putting in my card info. The money is taken out of my account immediately, its not even shown as “pending”. I've used different forms of payment too. The agent swears that “no tickets were purchased”. Just garbage. Don't bother downloading, I rather pay the bloated LIRR fare in person.
Android
Dec 7, 2024
Only gets a 1 because zero is not an option. Like 80% of the subway stations are missing, can't book tickets to many stations, and setting up an account is useless. Waste of time.
Android
Dec 7, 2024
Most of time app works very well Except, past few months when i uninstall app & other apps to give my phone more storage room for work files, then very Frustratingly Mta app has error msg when i trying Log in!!! & app does Not allow me to access tickets I already paid for!! resulting i buy mostly paper tickets now 2 ride train. a lot more inconvenient for me & probly many other people utilizing this app part time basis. my request to software app Mgmt team to resolve this app asap! 12/6/24
Android
Dec 11, 2024
Inaccurate timing
Android
Dec 11, 2024
doesn't reflect trains actual arrival time.
iOS
Dec 12, 2024
Outdated and not user friendly
Hard to use and navigate
Android
Dec 15, 2024
Its a good app but when i try to buy a ticket it says incorrect info on my card even tho i put it all correctly i tried this on other apps and it works so its definitely the app. Fix it please.
MTA TrainTime - Product Description
The official app of the Long Island Rail Road and Metro-North Railroad brings TrainTime to MTA eTix. You can now plan railroad trips and buy tickets all in one place without having to switch between apps. Whether you’re new to the system or a daily commuter, make your trips as seamless as possible with: • In-App Tickets: Our biggest request! Securely buy and use Long Island Rail Road and Metro-North Railroad (East of Hudson only) tickets in the same app you use to plan your trip • Trip Planning: Check schedules, view track assignments, and see how full trains usually are • Realtime Train Tracking: See exactly where each train in your trip is, check when it will arrive, and follow it throughout your trip • Realtime Seat Availability: See the list of cars on your train and how full each one is for the best chance of snagging a seat • Alerts: Service alerts straight from the source, presented in the context of your trip • Chat: Text with customer service without leaving the app • Station Information: Check upcoming departures, elevator and escalator status, and ticket office hours • Trip Sharing: Send your trip details to friends and family • Saved Trips: Save all your favorite trips/trains for quick and easy access • Long Press Shortcut: Long press on the app icon for a shortcut to show your tickets right away
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