31
poor

myAT&T | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
78%
Android
1728 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
484 Reports
User Feedback
22%
iOS
484 Reports
78%
Android
1728 Reports
myAT&T - Latest Quality Issues
iOS
Nov 18, 2024
Horrible experience
Does not explain process well. I seem to be looping through with not direct answer. I want payment history and still can't find it. The chat reps are horrible s when I tried to get the manager's name they said it was against privacy runs. I wanted the CEO address to file a complaint and did not receive it. Going to the Better Business Bureau because of the run around .
iOS
Nov 18, 2024
Bad service
The ATT mobile application is horrible, the billing does not match what customer service has, none of the representatives never no what they are looking at. They are charging the customers incorrect charges.
iOS
Nov 18, 2024
Awful
Can't find anything just wants to give ads for another part.
iOS
Nov 18, 2024
Doesn’t work properly
The app sign me out all the time and always have a problem to sign in into the app plus take to long to download information… too many steps to talk with a costumer service agent …
Android
Nov 18, 2024
The worst experience offers service plane with the purpose that one buys the equipment when it goes bad or any defect by factory washes your hand sends you Samsung to solve when they are what they sell you the device high Internet service of poor quality buy advice rejol to date it is bad they did not solve me preferably
Android
Nov 18, 2024
It's bad it always stays frizz It's a problem to do something with it is very, very slow
Android
Nov 19, 2024
They received my iPhone for 1000$ as part of payment for the Samsung 24 ultra, and they assured me that the 300$ that I had left I could pay whenever I wanted and when I wanted to do it they told me that I could not, that it was to pay it in 3 years, if it was known that I would take it out with my credit score and not lose my iPhone
Android
Nov 19, 2024
I try to sign in but I never sign in. Start at the beginning every time.
Android
Nov 19, 2024
The application has been no longer working for several months. I try to open it from my cell phone and I can't.
myAT&T - Product Description
Now, staying on top of your AT&T accounts is much easier with the myAT&T app. 
• Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen. 
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.
Want to improve your unitQ Score by 20% within 30 days?
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