Quality degradation at MyBSWHealth  
Users report higher volume of Quality Issues than usual
44
poor

MyBSWHealth | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-29 Points Past 30 Days
Category: Medical
Work at Baylor Scott and White Holdings? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Baylor Scott and White Holdings? Unlock additional insights
Android unitQ Score
Android User Feedback
95%
Android
61 Reports
iOS unitQ Score
iOS User Feedback
5%
iOS
3 Reports
User Feedback
5%
iOS
3 Reports
95%
Android
61 Reports
MyBSWHealth - Latest Quality Issues
Android
Mar 19, 2025
cant scroll to see anything
Android
Mar 19, 2025
The app is overall helpful. The test results tab won't scroll for me. When I type messages, my keyboard covers the message box within the app, so I have to keep exiting the keyboard to see what I've typed.
iOS
Mar 19, 2025
Unavailable
When I try to log in as I have done successfully many times in the past, I get “Oops! MyBSWHealth is currently unavailable. Please try again later.” I have retried multiple times only to get the same “Oops!…” message. Very frustrating!
Android
Mar 20, 2025
Test results page is not scrolling properly, making it impossible to view test results
Android
Mar 25, 2025
I'm running the app on a Pixel 6a and if I try to send a message or reply to one the text won't scroll up. If you type more than about 3 lines you end up with the keyboard covering the area where you're typing.
Android
Mar 26, 2025
Do NOT use it! PDF attachments don't download from messages and you can't save the attachments. Use their website.
Android
Mar 27, 2025
Good idea however there isn't any instructions on what to do next or if I am finished or if I am waiting on anything else to be done. don't see how to schedule or talk to any one about what has been done or needs to be done next. maybe I missed it somewhere I will go back and look at my paper work. I am not having any luck with who to contact about getting surgery done on hiatal hernia. I guess I'll just go it alone and write this down as what kind of an experience it's been.
Android
Mar 28, 2025
can you guys give an option to just remember password on the app? it's annoying to have to reenter it a bunch of times when needed to log in.
Android
Apr 2, 2025
this app is fine for general usage. my major issue is there is no ability to control which notifications I get. it's with everyone in our family or no one. it's ridiculous
MyBSWHealth - Product Description
Baylor Scott & White’s MyBSWHealth app gives you the ability to manage all of your healthcare needs in one place. 

Within the app, you can:
•             Find doctors and locations in your network and schedule appointments with ease
•             Securely communicate with your care team
•             View lab results and past visit summaries
•             Review and pay bills
•             Complete a telehealth visit and get a diagnosis and prescription on your smart phone without leaving home
•             View deductible, out of pocket max, and claims information if you are a member of the Scott and White Health Plan
•             Transfer or refill prescriptions at BSW pharmacies
•             Upload health and fitness data, including data from the “Apple Health app”, when enrolled in self-tracking programs
•             Manage your family’s healthcare needs from a single place

The MyBSWHealth app is just one way that Baylor Scott & White is making healthcare the way it should be.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners