Quality degradation at MyBSWHealth  
Users report higher volume of Quality Issues than usual
55
fair

MyBSWHealth | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
51 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
6 Reports
User Feedback
11%
iOS
6 Reports
89%
Android
51 Reports
MyBSWHealth - Latest Quality Issues
iOS
Nov 6, 2024
Doesn’t work
Not loading up results or any options on iPhone 15
iOS
Nov 8, 2024
Slow & Useless
This app is so slow that it has rendered itself completely useless. It would be faster & more efficient for me to call my doctor & wait on hold for 27 minutes to wait for my test results than to try to get them on the app.
Android
Nov 12, 2024
Never works when looking for a doctor, it displays there are doctors available when I click on it, it never displays. It's such a waste of time and unhelpful. I am near a Baylor, less than 20 miles and it never produces any results even when I expand the radius to 100 miles.
Android
Nov 13, 2024
The app works.
Android
Nov 14, 2024
Cancer diagnosis OK but no action now in 2 months, just passing me from Doctor to Doctor.
Android
Nov 14, 2024
Terrible....can not get into app anymore and no number to call for help. VERY POOR APP!!!!!@
Android
Nov 14, 2024
To hard to send your doctors messages 😕
Android
Nov 15, 2024
The updates to the format as opposed to 24 months ago have rendered the site almost unusable for me.I have TBIs and spinal issues so perhaps it's just me. I have been using site since at least 2018.
Android
Nov 15, 2024
does what I was told it would do. Does lag a bit, but I think that may be due to data encryption
MyBSWHealth - Product Description
Baylor Scott & White’s MyBSWHealth app gives you the ability to manage all of your healthcare needs in one place. 

Within the app, you can:
•             Find doctors and locations in your network and schedule appointments with ease
•             Securely communicate with your care team
•             View lab results and past visit summaries
•             Review and pay bills
•             Complete a telehealth visit and get a diagnosis and prescription on your smart phone without leaving home
•             View deductible, out of pocket max, and claims information if you are a member of the Scott and White Health Plan
•             Transfer or refill prescriptions at BSW pharmacies
•             Upload health and fitness data, including data from the “Apple Health app”, when enrolled in self-tracking programs
•             Manage your family’s healthcare needs from a single place

The MyBSWHealth app is just one way that Baylor Scott & White is making healthcare the way it should be.
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