good

MyChart | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

1 Point Past 30 Days

Category: Medical

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

65%

Android
1731 Reports

iOS unitQ Score

iOS User Feedback

35%

iOS
930 Reports

User Feedback

35%

iOS
930 Reports

65%

Android
1731 Reports

MyChart - Latest Quality Issues

iOS

Mar 31, 2025

not good

this app is awful. not intuitive at all, looking at appointments is not complete. just don't like it

iOS

Mar 31, 2025

Horrible app

Can't add dependents. Got no follow up phone call and this app is horrible.

iOS

Mar 31, 2025

Too complicated

Mychart has made it more difficult to log in and made it impossible to make pyt through the site. I used to like it, not anymore

iOS

Mar 31, 2025

Super buggy

Dismiss buttons don't work, it times out, doesn't allow for full functionality on mobile.

iOS

Mar 31, 2025

Messaging

I have numerous issues using these features. 1. I cannot send a message to my primary care physician. His supervisor, who is not on my care team list, but does my appointments, referrals,prescriptions, lab work, MyChart doesn't let me contact him. 2. I don't have the ability to edit my pharmacy choice per medication. 3. My pharmacists interpret “refill” as “renew” and thus won't refill it even though the prescription is valid (has refills available, seen by your physician in the last year). 4. I have no way to add an immunization to MyChart. Even though the pharmacy informs the provider it has administered the vaccine. 5. My insurance company can't access my list of medical conditions, test results, and thus sends a nurse practitioner to re-examine me and send me urine and blood self draw kits. It appears that MyChart is a database management system with constraints added controllable by different groups of skills based on a specific patient and who he or she allows to access. Your system needs to be patient oriented for patients and their family, medical professional or their staff oriented, and support companies oriented (pharmacies, physical therapy groups, medical equipment store, etc.). A database management system is not a good foundation for a tool like yours. None of the groups I listed seems to be able to communicate with each other very well. I don't want to be the intermediary for all of my medical needs.

iOS

Mar 31, 2025

Records

Can't review office visits. Only gives where appt was. Not helpful at all.

iOS

Apr 1, 2025

Doc app

Why can't book appointments with other doctors? Only options is doctors I have seen.

iOS

Apr 1, 2025

I can't find urgent dental appointments appointments and eve appointment available

Android

Apr 2, 2025

not up to date, not very fillable

MyChart - Product Description

MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can:
• Communicate with your care team.
• Review test results, medications, immunization history, and other health information.
• Connect your account to Apple Health to pull health-related data from your personal devices right into MyChart.
• View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you.
• Schedule and manage appointments, including in-person visits and video visits.
• Get price estimates for the cost of care.
• View and pay your medical bills.
• Securely share your medical record from anywhere with anyone who has Internet access.
• Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations.
• Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app.
Select features are also available on Apple Watch.

Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization.

To access MyChart, you must create an account with your healthcare organization. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your MyChart username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in MyChart.

For more information about MyChart’s features or to find a healthcare organization that offers MyChart, visit www.mychart.com.

Have feedback about the app? Email us at mychartsupport@epic.com.

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