60
fair
myCigna | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
42 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
57%
Android
73 Reports
73 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
54 Reports
54 Reports
User Feedback
43%
iOS
54 Reports
54 Reports
57%
Android
73 Reports
73 Reports
myCigna - Latest Quality Issues
Android
Dec 14, 2024
The app is not working. It asks for 2 step verification, but an error pops up. Can not log in
iOS
Dec 15, 2024
MyCigna
Could be better. I don't see place to pay my bill on the application
Android
Dec 15, 2024
Slow to operate. Doesn't show claims most of the time. Despite enabling biometrics asks for password frequently.
iOS
Dec 16, 2024
Harassing you to rate the app
I just want to see my medical cards that they dont even mail to you anymore
iOS
Dec 17, 2024
Chat keeps going unresponsive
If you navigate away from the chat for more than a couple of seconds, like while you're waiting for the representative to check something, the chat just dies. You never see any follow up messages from the rep. You can't send any subsequent messages. You can't even end the chat. I am asking the same question for the third time because of this please fix it ASAP. I would much rather be doing anything than using this app.
Android
Dec 18, 2024
Buggy, >50% of the time over a year there are login issues or certain services not available. Just can't rely on the app even though it has lots of great features, they just need to actually work.
Android
Dec 18, 2024
Extremely slow. Takes forever to load information or just sits on a blank "find care" screen.
Android
Dec 19, 2024
Every time I login, it tries to get me to connect a Google account and track me through Google Fit. A: I don't use Google Fit. B: I don't need another app tracking me. C: It's ridiculous that it's so pushy. I shouldn't have to connect anything to this.
Android
Dec 19, 2024
I give this app a 3. Why? Because I cannot find the primary care doctor I chose. There are no menu options to access it. Did find primary care once under find a doctor because it asked if I wanted to change it. Looked under health team and same thing. It vanished.
myCigna - Product Description
The myCigna app gives you a new and improved way to easily access your important health information. You must be a Cigna customer to use the secure myCigna mobile app. Features available are based on the coverage you have with Cigna. ID Cards • Quickly view ID cards (front and back) • Easily print, email, or share from your mobile device Find Care • Search for a doctor, dentist, pharmacy or health care facility, from Cigna's national network and compare quality-of-care ratings and costs Claims • View and search recent and past claims Account Balances • Access and view health fund balances Pharmacy • View and refill your prescriptions right from your mobile device • Update billing and shipping preferences Coverage • View plan coverage and authorizations • Review plan deductibles and maximums • Find what’s covered under your plan Wellness • View goal activity and awards Languages Supported • Spanish and English About Cigna More than just a health insurance company, Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.
All intellectual property rights, including trademarks and word marks, are the property of respective owners