32
poor
myCigna | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
39 Reports
39 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
13 Reports
13 Reports
User Feedback
25%
iOS
13 Reports
13 Reports
75%
Android
39 Reports
39 Reports
myCigna - Latest Quality Issues
iOS
Nov 14, 2024
Doesn’t Save Searches or EAP Codes
Any time you enter information from iOS the screen disappears and you have to start over. It also doesn't save your search preferences when searching for a provider. There is no way to go back and find EAP Codes.
iOS
Nov 14, 2024
Unnecessary log outs
Every time you switch apps even for a second you have to log back in! Also forces you to log in via password every 90 days. No banking or financial apps do the same, so why on earth does this app require such absurdly strict security!?
Android
Nov 15, 2024
The "Find Care" section of the app refuses to load so that I can actually find care using the app. I guess I'll have to go to the website and hope that works. Extremely inconvenient.
Android
Nov 16, 2024
Can't find my id cards even though that's the first feature listed 🙄 garbage app. Id give it zero stars if I could
Android
Nov 17, 2024
You can't do anything the app claims it can do. No digital card, no viewing claims, no reviewing plan/coverage. All it does is find a health provider and gives headaches
Android
Nov 18, 2024
Not compatible with my device? I used to use it but i guess a more recent upgrade made it so i cant use it.
Android
Nov 19, 2024
There can't be an app that lags more than this one. It stays in an infinite loop when it tries to access location but needs the permission, so while waiting for android to ask for permissions, it says loading indefinitely. It logs you out immediately after going from one app to another on the phone. It also throws errors constantly with error message "myCigna is Unavailable Oops..my Cigna is currently unavailable. We are working to correct the issue. Please try again later."
Android
Nov 19, 2024
This version of myCigna app dose not work and crashes all the time...this app is a waste of time
Android
Nov 19, 2024
Chat will not update with responses and then the customer service rep will close out the conversation. Has happened to me 4 times already. How is this considered a functional app?!
myCigna - Product Description
The myCigna app gives you a new and improved way to easily access your important health information. You must be a Cigna customer to use the secure myCigna mobile app. Features available are based on the coverage you have with Cigna. ID Cards • Quickly view ID cards (front and back) • Easily print, email, or share from your mobile device Find Care • Search for a doctor, dentist, pharmacy or health care facility, from Cigna's national network and compare quality-of-care ratings and costs Claims • View and search recent and past claims Account Balances • Access and view health fund balances Pharmacy • View and refill your prescriptions right from your mobile device • Update billing and shipping preferences Coverage • View plan coverage and authorizations • Review plan deductibles and maximums • Find what’s covered under your plan Wellness • View goal activity and awards Languages Supported • Spanish and English About Cigna More than just a health insurance company, Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.
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