82
good
My Cloud OS 5 | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
19 Points Past 30 Days
Category: Productivity
30-Day Trend
Android unitQ Score
Android User Feedback
88%
Android
78 Reports
78 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
11 Reports
11 Reports
User Feedback
12%
iOS
11 Reports
11 Reports
88%
Android
78 Reports
78 Reports
My Cloud OS 5 - Latest Quality Issues
Android
Mar 6, 2025
The app is way faster and less buggy then the previous version. But still leaves A LOT to be desired... Automatic Backup cannot be set up as desired, some folders are being grabbed automatically (DCIM) and one cannot do anything against it. For me the non-stop backing up of the Photo folder is nonsense: all the unwanted and blurry Fotos get sent to the cloud instantly, what is the sence in that?? ...after the last update uploads take FOREVER. 2.5 hours for 20 pictures
iOS
Mar 7, 2025
Clunky UI. Difficult to search. Only backs up photos & videos
Technically, the app and backup experience can be much better. The app is stuck in the era of 1st generation iPhone. Also, the background backup is not entirely reliable.
Android
Mar 7, 2025
So many issues with this app it's hard to depend on. Latest version can't backup pictures taken on android phone. Really been a battle since the OS5 change over
Android
Mar 12, 2025
This is the worst program ever made! It doesn't find the device, nor can it connect to it... This brand not only doesn't have good hard drives, it's also not reliable at all. It's a terrible brand overall.
Android
Mar 12, 2025
3-11-2025 - App let's me sign in but after that I get a total white screen with just foot notes at the bottom. No other links to move to another page to access my EX2 Ultra. What's going on with it??
iOS
Mar 21, 2025
Video Playback Stops After Short Time
This app continues to stop playback of video after approximately 30 minutes. This issue only happens while using the mobile app to play movies from my NAS at home. It happens both while on WiFi and also using 5G. The drive is not asleep and there is no explanation as to why this happens. This needs to be fixed.
iOS
Mar 23, 2025
Screen rotation problem
Recent revision has an intermittent issue with screen rotation. Appears app locks in portrait mode even though portrait mode is unlocked. iPhone iOS 18.3.2, app 4.26.0, iPhone SE 3rd. Works sometimes; no particular correlation to any status, order or feature.
Android
Mar 25, 2025
It only allows you to move pictures and videos. Some people use other file types like DOC, PDF, XLS, etc ... This app won't allow that. You'll have to use a browser if you'd like to move non media files around. And if you have to use a browser then there's not much use for this app.
iOS
Mar 29, 2025
Date is being overwritten
Date is being overwritten when uploading through the app, works on pc and direct network, so sucks
My Cloud OS 5 - Product Description
Introducing My Cloud OS 5 Welcome to our fresh new My Cloud NAS software ecosystem featuring our latest security updates for enhanced data privacy, improved stability and reliability, a modern mobile and web app experience, and improved photo/video viewing and sharing capabilities. My Cloud OS 5 helps you easily back up and organize high volumes of content from multiple computers, smartphones, and tablets on your My Cloud NAS, on your own private network, and without costly subscriptions. Use the mobile or web app to remotely access and share files, photos and videos you save on your My Cloud NAS from anywhere with an Internet connection. COLLECT YOUR CONTENT IN ONE PLACE Set up automatic backups to save content from your multiple devices on your private My Cloud NAS. And with your files, photos, and videos organized in one place on your own network, you can easily streamline access to manage your projects and optimize workflows. ACCESS REMOTELY The My Cloud OS 5 mobile app makes your content available to your smartphone or tablet with an Internet connection, whether you’re at home or away. Stop lugging around external drives when you travel and simply access your important files with your smartphone or tablet. EASY SHARING AND COLLABORATION Easily share content with friends, family, and colleagues, or invite them to access your My Cloud NAS for seamless collaboration. My Cloud OS 5 makes it easy to share high-res photos and videos, a single file, or an entire folder using your smartphone or tablet. OPTIMIZED MULTI-MEDIA EXPERIENCE My Cloud OS 5 delivers a beautiful photo and video viewing experience, so you get the most out of your multi-media library. • Better Photo Viewing and Sharing: Preview RAW and HEIC photos before sending. Create albums to collect and organize photos for projects, special events, or just memories you want to share. Then, you can invite others to view or even add in their own photos. • Sharper Video Sharing: Share high-quality video with friends, family or clients without compromising on resolution. • Smooth Streaming: Download the Twonky Server or Plex Media Server to smoothly stream movies and music playlists stored on your My Cloud NAS to your TV, home entertainment system or mobile device. Key App Features: - Easily back up and organize high volumes of content from multiple smartphones and tablets on your private My Cloud NAS - Remotely access all the content saved on your private My Cloud NAS without costly subscriptions - Share high-res photos and videos, a single file, or an entire folder using your smartphone or tablet - Create an Album so you can easily share photos and videos with colleagues, clients, or family - Smoothly stream movies and music playlists stored on your My Cloud NAS to your mobile device For more information on Western Digital’s Vulnerability Disclosure Policy please visit: https://www.westerndigital.com/support/product-security/vulnerability-disclosure-policy
All intellectual property rights, including trademarks and word marks, are the property of respective owners