27
poor
myCOMPASS PA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-20 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
41 Reports
41 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
11 Reports
11 Reports
User Feedback
21%
iOS
11 Reports
11 Reports
79%
Android
41 Reports
41 Reports
myCOMPASS PA - Latest Quality Issues
iOS
Mar 3, 2025
Log in issues
Updated the app - still can't log in. This hasn't worked since they added the bump to log in through the compass website.
Android
Mar 4, 2025
I am having so much trouble logging in. It keeps kicking me back to the beginning. It is so frustrating and upsetting as I use this app to do all my renewals, liheap, submit info, etc. Going down to the office in person is a nightmare, so having the app is convenient. When will it be fixed?
Android
Mar 4, 2025
Slow and hard to work with
iOS
Mar 7, 2025
App is still not functioning correctly
Its been several months app still wont allow me in ive made new accounts still wont let me in . This app is a joke .
Android
Mar 8, 2025
never works the way it should
Android
Mar 8, 2025
Literally never works. App is constantly breaking, every time there is a new update it's a new problem. Pretty sad considering this is supposed to be a state-run app for social services. Haven't been able to use MyCompass for the past four months. They're clearly in no rush to fix it. It won't even let me sign in, asks for verification when you put in your info and then just reloads the login page over and over.
iOS
Mar 9, 2025
Can’t login
I can't log in at at all. I mean what's the app for like if I don't go on my computer I'll just missing my food stamps because all my notices r there but can't log in dam
Android
Mar 11, 2025
I submitted my renewal online last week no problems & I got an email from yinz saying u got my submitted renewal. I went to scan/upload my verification papers today & now it says I have no submitted application so I can't finish or even find my renewal. Everytime I try open app its says there is a problem what is going on?
Android
Mar 11, 2025
Never works. Can never log in when I really need to. Also I never can get any help to get it to work. And I keep it updated seems to never work. Not good when you have to complete something and or turn in something. Not fair for anyone.
myCOMPASS PA - Product Description
Introducing myCOMPASS PA, for Pennsylvanians who have applied for or get health and human service programs or benefits. It offers many of the same features found on COMPASS, but right from your phone. You can now access your benefits from anywhere, whenever you want. The best part? You can take care of business while you’re on-the-go. Tasks that used to involve a trip to the county assistance office can be accomplished with only a few minutes on the app. Whether you want to know the status of your application or send us a photo of required documents, you’re always just a few taps away. FEATURES • See important details about your benefits. • Check the status of your application. • Find out when to renew. • Upload, send, and view documents related to your application or benefits. • Report changes to your addresses, emails, or phone numbers. • Check status of benefits for which you’ve applied for. myCOMPASS PA. Managing your benefits just got easier. We’re always looking for new ways to better our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
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