85
good

Optum Financial | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
14%
Android
50 Reports
iOS unitQ Score
iOS User Feedback
86%
iOS
314 Reports
User Feedback
86%
iOS
314 Reports
14%
Android
50 Reports
Optum Financial - Latest Quality Issues
iOS
Jan 21, 2025
Keep signing out
The iphone app keeps asking me sign in even if I did and set face ID multiple times. Very inconvenient comparing to other banking apps.
Android
Jan 22, 2025
App keeps crashing on launch.
iOS
Jan 23, 2025
Easy to use!
Easy to use, but I keep getting a pop up message to review no matter how many times I click “please don't show me this again.”
iOS
Jan 24, 2025
Can’t even send feedback
Horrible dite
iOS
Jan 25, 2025
Asks for feedback like a needy toddler
The app itself functions fine, but you probably don't have a choice about using it if your employer uses Optum's services. The most annoying thing about the app is that it constantly pings you with the requests for feedback. If you leave feedback, it still pings you - multiple times in a session. If you select the “Don't ask me again” option on the request for feedback, it pings you again 10 seconds later. Trying to scan a document for upload? Hey, can you leave some feedback? Entering a transaction for reimbursement? Hey, can you leave some feedback? Seriously, you can't get through a session on this app without at least 5 requests for feedback. It's %*$& annoying.
iOS
Jan 26, 2025
Terrible App on the Way to Zero
I wish my employer did not use this provider specifically because of this app and their technical capabilities. The app constantly is asking you if you like it and if not, to provide feedback. To provide feedback you have to have your email set up with the default iOS mail app and then to add insult to injury the email that they have you send the feedback to is undeliverable and bounces back. If you say “Don't ask me again” it will still pop up incessantly. The worst part about this company is that they have removed the ability to connect your HSA to a financial aggregator for monitoring in another app with all your other accounts so you are forced to use this terrible app to monitor your investments. PLEASE bring back integrations with third party financial aggregators like Empower PER. I constantly end up in blank screens in this app, it is bloated with features that have no explanation of what they do and certain buttons will randomly link you out of the app to their website (lazy development). Again, if you're not going to invest in developing a good app, then you need to allow users to connect their data in their HSA to other apps that make it easy to monitor their investments. Even if you do improve the app, it's crazy that this is the only account out of all of my accounts over the years that does not allow for integration with financial aggregators.
iOS
Jan 27, 2025
Stupid
Wont stop asking me to review so giving them 1 star for being annoying….
Android
Jan 28, 2025
Crash on start with a fresh install. Useless
Android
Jan 29, 2025
Will not open after downloading app
Optum Financial - Product Description
Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.

Mobile features include:
•	Access to view and manage all Optum Financial benefit accounts
•	View account balances and transaction history
•	Pay providers or reimburse yourself for qualified out-of-pocket expenses
•	View and manage claims 
•	Receive smart in-app alerts for claims requiring attention
•	Capture and upload claims documentation through photo capture technology
•	Quick access to previously submitted documentation
•	Connect with a live customer care representative via mobile chat 24/7
•	Manage account preferences and add account users
•	Access eligible expenses listing

Access Instructions
You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com.

ABOUT OPTUM FINANCIAL:
Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management.  By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.
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