88
good

Optum Financial | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Health & Fitness
Work at ConnectYourCare, LLC? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at ConnectYourCare, LLC? Unlock additional insights
Android unitQ Score
Android User Feedback
13%
Android
40 Reports
iOS unitQ Score
iOS User Feedback
87%
iOS
270 Reports
User Feedback
87%
iOS
270 Reports
13%
Android
40 Reports
Optum Financial - Latest Quality Issues
iOS
Dec 13, 2024
Fair
At times the app is very helpful when filing claims. It can become confusing when the app doesn't allow more information on what is needed when a claim is incomplete.
Android
Dec 13, 2024
This app is very buggy. Tried using the chat in app and I can't see my text box. Also if they ask for info and you click back to go look for it it closes your chat without warning.
iOS
Dec 13, 2024
It’s fine except it keeps asking for a review even if you say Don ask again
It's fine except it keeps asking for a review even if you say Don ask again
Android
Dec 14, 2024
Crashes every time I try to open it, app is unusable
Android
Dec 14, 2024
Doesn't seem to be working on the latest Android version (15). Please fix!
iOS
Dec 14, 2024
Keeps bothering you
The app works well, but they keep asking you to leave a review even when you click: do not show this again. Very annoying
iOS
Dec 15, 2024
App literally does not load
Whether on WiFi or cellular, I can't get it past the loading page. Tried multiple days/times. Uninstalled and reinstalled. Have the latest iOS 18.1.
Android
Dec 15, 2024
Crashes on startup
iOS
Dec 18, 2024
Good app
I would give this a five star if it didn't pop up and ask me to rate the app every time I log in.
Optum Financial - Product Description
Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.

Mobile features include:
•	Access to view and manage all Optum Financial benefit accounts
•	View account balances and transaction history
•	Pay providers or reimburse yourself for qualified out-of-pocket expenses
•	View and manage claims 
•	Receive smart in-app alerts for claims requiring attention
•	Capture and upload claims documentation through photo capture technology
•	Quick access to previously submitted documentation
•	Connect with a live customer care representative via mobile chat 24/7
•	Manage account preferences and add account users
•	Access eligible expenses listing

Access Instructions
You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com.

ABOUT OPTUM FINANCIAL:
Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management.  By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.
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