Quality degradation at Optum Financial  
Users report higher volume of Quality Issues than usual
84
good

Optum Financial | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
8%
Android
35 Reports
iOS unitQ Score
iOS User Feedback
92%
iOS
411 Reports
User Feedback
92%
iOS
411 Reports
8%
Android
35 Reports
Optum Financial - Latest Quality Issues
iOS
Nov 12, 2024
Find password doesn’t work
Now I can't find my password and can't sign in to my account. Useless company
iOS
Nov 12, 2024
Functional but pop-ups annoying
Prior to the latest upgrade, I've been very happy with the app and absolutely no issues. With the latest version, I keep getting pop-ups asking if I'm enjoying using the app. Even hitting “don't show me this again” does not stop the pop-up from appearing one or two more times during each usage. I provided that in the feedback, but nothing has changed.
iOS
Nov 13, 2024
Logout - too often
All good but it keep me logout and faceid don't always work.
iOS
Nov 13, 2024
Easy to use
Easy to use application just wish the notifications were more inclusive so I didn't have to login constantly
iOS
Nov 14, 2024
Missing calculations
Doesn't calculate the correct allowable hsa contribution for mid year changes from family to single. Reflects single amount for full year.
iOS
Nov 15, 2024
Annoying pop ups
Im giving one star because its very annoying trying to do a lot of individual claims and constantly get pop ups asking if im enjoying app. There is option to say make pop up go away but it doesnt seem to do anything. It happens while using app after each claim. Very annoying programming
Android
Nov 15, 2024
BUGGY! transactions don't display in chronological order, take too long to display and post. App Frequently crashes. Horrible.
iOS
Nov 15, 2024
Just 3
Keeps asking me to rate with every log in. Very annoying
iOS
Nov 16, 2024
Too many distractions
Not good app to use. Non native experience.
Optum Financial - Product Description
Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.

Mobile features include:
•	Access to view and manage all Optum Financial benefit accounts
•	View account balances and transaction history
•	Pay providers or reimburse yourself for qualified out-of-pocket expenses
•	View and manage claims 
•	Receive smart in-app alerts for claims requiring attention
•	Capture and upload claims documentation through photo capture technology
•	Quick access to previously submitted documentation
•	Connect with a live customer care representative via mobile chat 24/7
•	Manage account preferences and add account users
•	Access eligible expenses listing

Access Instructions
You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com.

ABOUT OPTUM FINANCIAL:
Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management.  By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.
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