92
epic

My DHL | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
34 Points Past 30 Days
Category: Lifestyle
Work at DHL PARCEL NETHERLANDS BV? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at DHL PARCEL NETHERLANDS BV? Unlock additional insights
Android unitQ Score
Android User Feedback
76%
Android
396 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
123 Reports
User Feedback
24%
iOS
123 Reports
76%
Android
396 Reports
My DHL - Latest Quality Issues
Android
Apr 1, 2025
Delivery time in the App between 10:00 and 18:00 is not tracked. I would like to be at home. But I only get a message at 17.35 that they deliver between 17.30 and 18.40. Not neat.
Android
Apr 1, 2025
Packages do arrive, but often not at the agreed place, which is difficult.
Android
Apr 1, 2025
I am absolutely not how the delivery man acted. There was a doorbell, I walk to the door and before I get there there is another call and I hear that the box is being thrown down. I open the curtain and see the delivery man walk away without saying anything. I don't think this is really customer-friendly.
Android
Apr 2, 2025
They often throw a package somewhere. You get a message that T has been delivered but that is not correct. Not the best company
Android
Apr 2, 2025
I'm tired of them telling me five times in a row for several days in a row that they will deliver my package and as a result they write: oh, we don't have time, today we come I'm tired of them telling me five times several days in a row that they will deliver my package and as a result write: oh, we don't have time today, we will arrive💀💀tomorrow With post nl there are never such problems, I hate it when packages from Aliexpress arrive dhl.
Android
Apr 2, 2025
not user-friendly and often incomplete
Android
Apr 2, 2025
They can't find home address!! and if they do like it, they just drive by while you're at home.... :(
Android
Apr 2, 2025
It's already the 2nd time that they don't hand it over at the door but just put it away downstairs at the mailbox, and I'm not happy with that, just very bad, I know they're busy.
Android
Apr 2, 2025
Automatic transmission in bright sunlight. Screen difficult to read. Only wanted to read my code after several attempts. Manually did not work either.
My DHL - Product Description
Keep track of your parcels in My DHL. The app shows you what you have sent and which shipments are on their way to you. 

Simply add e-mail addresses you used to order online, and the parcels will appear in the overview. No parcel will ever escape your attention again.

Not at home to receive your DHL parcels? Manage your DHL delivery options that suits your schedule. 

My DHL is available in Dutch and English. 

Please share your feedback if you have any suggestions or if you would like to tell us how well we are doing. We are constantly looking for ways to improve My DHL.
Want to improve your unitQ Score by 20% within 30 days?
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