54
fair

My Disney Experience | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
58%
Android
263 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
188 Reports
User Feedback
42%
iOS
188 Reports
58%
Android
263 Reports
My Disney Experience - Latest Quality Issues
Android
Feb 26, 2025
Takes a long time to start.
iOS
Feb 27, 2025
Least intuitive app
So difficult to do simple stuff
iOS
Feb 27, 2025
Boo
The disney app is now terrible! Cant even order our bands
iOS
Feb 27, 2025
Back up
Lines always too long.
iOS
Feb 27, 2025
Bad
I'm still waiting………
Android
Feb 27, 2025
The new requirement to have location on and integrated google maps is terrible
iOS
Feb 28, 2025
New annual pass holders beware
The overall user journey needs to be revamped to make it clearer for newbs to navigate. For example, there are several things that should be done well in advance to arriving at the park. Adding passes to wallet on iPhone is cumbersome. Sharing passes to other iPhone holders isn't working either. Getting through parking was also a pain because even though I was logged into my Disney app account last night, this morning it wanted me to relogin which proved challenging as I couldn't find my newly changed password and the one-time code was in Spam folder. Make it simple big bright next steps to complete setup before arriving. Simplify navigation options by merging related task. Searching for “parking” returns too many unrelated choices.
iOS
Feb 28, 2025
Freezes
Every time I go to the payment section before I can even enter and any information the app locks
Android
Mar 1, 2025
I wish the reservation system could be accessed through the app, instead of the app bringing you to an external link. Otherwise it works well
My Disney Experience - Product Description
The official Walt Disney World® app! Now it’s easier than ever to plan & share your vacation details—at home & on the go.
-Maximize your park time by taking advantage of our new Disney Genie service, which generates a personalized itinerary that guides you through our theme parks with tips that can help you reduce time in lines & take the guesswork out of “what’s next.”
-Quickly access real-time wait times, park hours, Character Greetings, showtimes & more.
-Use the interactive, GPS-enabled map to explore the Resort & easily see the dining options, attractions & more nearest to you.
-Find your way around with step-by-step directions.
-Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations.
-Download, edit & share your Disney PhotoPass® photos & videos throughout your vacation once you’ve purchased Memory Maker.
-Search & filter activities to find exactly what you’re looking for.
-Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Day & Plans.
-Save time by starting your Disney Resort hotel check-in process right from the app.
-Link a MagicBand+ to your Disney account on the app & unlock enchanting touches of magic.
-Save your parking information at select parking locations with car locator.
-Manage your Disney Resort reservations, tickets, MagicBands & cards & share plans with others.
-Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs®, select Walt Disney World Resort hotels & ESPN Wide World of Sports Complex.
Have questions, problems, comments or suggestions? Reach out to us at app.support@disneyworld.com.
Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately. You can see if your device is connected properly by checking under Settings.
Note: Some features in this app will require your full name, country, birthdate & email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager.
This app may request access to your camera to capture media & scan barcodes. Some Disney PhotoPass Lenses may use information on your device to detect face & hand coordinates. The app may request access to your external storage to cache certain data for offline browsing.
Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. Guests must be 18 years or older to make purchases.
Before downloading, please consider that this app contains in-app purchases that cost real money. The app provides you with the option to receive push notifications for information relating to your visit to a Park or a Disney Resort hotel.
Terms of Use: http://disneytermsofuse.com
Privacy Policy: https://disneyprivacycenter.com
Your US State Privacy Rights:  https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/
Do Not Sell or Share My Personal Information: https://privacy.twdc.com/dnssmpi
Important Info About Disney PhotoPass Lenses: https://disneyworld.disney.go.com/photopass-terms-conditions/#important-notice-about-attribute-lenses
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