48
poor
My H-E-B | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
22 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
27%
Android
14 Reports
14 Reports
iOS unitQ Score
iOS User Feedback
73%
iOS
38 Reports
38 Reports
User Feedback
73%
iOS
38 Reports
38 Reports
27%
Android
14 Reports
14 Reports
My H-E-B - Latest Quality Issues
iOS
Dec 5, 2024
Please Bring Back The Scanner
I think the app works well, the only bug I've noticed is coupons not clipping with an error message, but it eventually fixes itself. However, I miss the barcode scanner at the top right of my grocery list. Having to go through “add item” at the bottom to get to the scanner at the top, then going back out of “add item” to my list is an added hassle. In the store I'm just trying to quickly check I grabbed the right item and not remain in the way of another shopper, so these few seconds per scan not only add up, but also adds to my annoyance with the app.
iOS
Dec 6, 2024
Overall Terrible
I'm honestly surprised at how terrible the app is. I haven't been able to use it. First time creating an account it wouldn't get past the verification code screen even after I put the code - tried it multiple times. Didn't try it again for months so I decided to try it again and creating an account worked! Then, I scan coupons and present them at checkout and what do you know, it DOESNT work! It scans but does not apply the coupon. Complete waste of time.
iOS
Dec 7, 2024
Awful code verification system doesn’t work
Can't order $500 bc I'm not getting verification code. I have a thousand grocery delivery notifications but zero verification codes. We went with Kroger and probably will here on out. No customer service on weekend either. 😱 I'm a software product manager. They need to revamp this process. I'm going elsewhere where I can order groceries without issue.
iOS
Dec 11, 2024
Awful code verification system doesn’t work
Can't order $500 bc I'm not getting verification code. I have a thousand grocery delivery notifications but zero verification codes. We went with Kroger and probably will here on out. No customer service on weekend either. 😱 I'm a software product manager. They need to revamp this process. I'm going elsewhere where I can order groceries without issue. Terrible customer service too. Update 2 weeks later called asked to be foxed still nothing. Spending all our holiday money with Kroger. Ouch 🤕 HEB.. we've literally spent thousands this holiday. Well that's what happens when you hire a product manager that doesn't know their job. Smh…
iOS
Dec 13, 2024
No way to view per script ion history
Trying to view my prescription history for my new doctor, both the app and website force you to “enter prescription details to continue”, I don't have that information, that's the whole reason I'm trying to log in. If you don't have every detail you can't view history. You think these IT guys were smart enough to figure that out
iOS
Dec 16, 2024
No easy way to report a missing item
In the past if they didn't packed something I could report it right of way on the app now the option doesn't appear anymore, no I have to make an email report!
iOS
Dec 17, 2024
Worse search bar ever on an app. Not helpful
I searched dog ornament and brought up 1100 + items mostly brands of hot dogs and dog foods ! Terrible can't find anything on there because won't narrow anything down to the key words . I'm not strolling through thousands of items it's quicker to drive to the store .
iOS
Dec 17, 2024
No isle info??
My closest heb recently moved everything around during a remodel, which is great, but I had been using this app to help me find which isle things are now located. But I've found that recently, the app no longer has the isle listed??? As a mom with limited time and on a budget, I like to plan my shopping trip, and wasting time trying to figure out where the item is, is frustrating. Please add the isles back to the app!
iOS
Dec 18, 2024
Pharmacy section broken
The pharmacy section of the app requires logging in manually every time you use the app. And it does not update. I have had several prescriptions that do not show in the app, and I do not get notified when a prescription is ready. Love my HEB store but this makes the pharmacy section of the app pretty much useless for me.
My H-E-B - Product Description
The My H-E-B app is here to make shopping online and in the store even easier. No matter how you shop, the My H-E-B app offers new ways to save time and money. SAVE TIME • Order groceries and more for easy curbside pickup • Get delivery right to your door, even same-day • Plan your meals and your trip with our shopping lists • Quickly find where items are located in your store • Easily view and reorder from your past orders SAVE MONEY • Clip digital coupons personalized for you • Redeem digital coupons online or in store • Browse our weekly ad and find new ways to save • Shop our everyday low prices • Pay with your SNAP EBT card for pickup and delivery DISCOVER • Explore our sprawling selection of fresh food and unique products • Shop our curated selections to make meal planning a cinch • Scan barcodes at home to quickly find items online Download the My H-E-B app today to shop and save at Texas’ favorite grocery store.
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