69
fair
My H-E-B | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
16 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
124 Reports
124 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
36 Reports
36 Reports
User Feedback
23%
iOS
36 Reports
36 Reports
78%
Android
124 Reports
124 Reports
My H-E-B - Latest Quality Issues
iOS
Feb 21, 2025
Product Search Opportunity
It would be so great to be able to see the entire HEB catalog and THEN be able to filter based on location (like the Target app has). Product assortment varies wildly by store, and if you can't remember what store you bought something at, you basically can't ever find it again. I think this would showcase the wide variety that HEB has and would drive traffic to a wider range of stores. It would also be INCREDIBLY helpful for customers. This is the main frustration I have with this app, and as much as I love HEB, it makes me not want to shop there because I can't reliably tell which stores have what I want to buy. Please consider adding this feature!
iOS
Feb 21, 2025
Pharmacy
The new HEB app is awful and I can't get to my refills when I go to try to view my medicine they are gone and I can't review them and when I try to manually enter the number it says (refill not available) they are gone. When I call my HEB in Elgin, Tx they say they are there they are NO HELP. This needs to be fixed. Katy88
Android
Feb 23, 2025
Forcedo Login is not a welcome addition. Remove it.
iOS
Feb 23, 2025
Overkill security
I'm trying to use this app with my family so that we each can add items to the cart but it keeps logging people out and every time they go to use it it requires a code from my email. If two people are trying to login to the account it won't let them despite having the emailed code. There's no other way to allow multiple people to add to the shopping cart without being logged into the same account but yet for some reason, it keeps kicking people out. This is such an annoying problem and the frustration surrounding this app makes it not worth it
iOS
Feb 23, 2025
would love an “add item to list” widget option
I love the app and I love using the shopping list feature so that it tells me where everything is in the store. I tried to add the widget to my homepage on my iPhone, but the only feature they offer is savings and coupons which is fine, but what would be more useful to me would be if I could add things to my list from the widget.
Android
Feb 24, 2025
The app itself is good,I give it that, but .. they charge you a lot for each delivery and with no type of monthly subscription you lose a lot of money this way. The other complaint is that once the order is in review it's impossible to add or change anything, if the shopper says something is unavailable they can sub the item but you can't contact the shopper like you can with Walmart and other places, it's a shame because HEB definitely has better groceries, but we have use Walmart mostly
Android
Feb 26, 2025
I've changed my password a couple of times but it dosent let me log in anymore. I keep getting the same error.
Android
Feb 27, 2025
Can't sign in after the new update. Says page cannot be found.
Android
Feb 27, 2025
I love the convenience of the app, but I'm constantly having to re-install it due to the payment glitches. It will suddenly not be able to process payments on any CC unless I uninstall the app. Then it has no problem. Ready for that 2-year glitch to stop...
My H-E-B - Product Description
The My H-E-B app is here to make shopping online and in the store even easier. No matter how you shop, the My H-E-B app offers new ways to save time and money. SAVE TIME • Order groceries and more for easy curbside pickup • Get delivery right to your door, even same-day • Plan your meals and your trip with our shopping lists • Quickly find where items are located in your store • Easily view and reorder from your past orders SAVE MONEY • Clip digital coupons personalized for you • Redeem digital coupons online or in store • Browse our weekly ad and find new ways to save • Shop our everyday low prices • Pay with your SNAP EBT card for pickup and delivery DISCOVER • Explore our sprawling selection of fresh food and unique products • Shop our curated selections to make meal planning a cinch • Scan barcodes at home to quickly find items online Download the My H-E-B app today to shop and save at Texas’ favorite grocery store.
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