43
poor
My H-E-B | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
88 Reports
88 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
37 Reports
37 Reports
User Feedback
30%
iOS
37 Reports
37 Reports
70%
Android
88 Reports
88 Reports
My H-E-B - Latest Quality Issues
Android
Nov 12, 2024
The most recent update made it so much harder to manage shopping list for In-store shopping. All items are un-checked, so when I check something, it moves it to the bottom instead of the top like it used to, and removes the isle number!
iOS
Nov 14, 2024
Pharmacy tab lacking
I used to like the old H-E-B Pharmacy app, but then they ended it and rolled its function into this app … and it's really lacking. The old app used to keep me logged in; this one requires me to log in AND give permission via an extra click EVERY time I use the app. Even if I'd just been using it an hour ago, I have to go thru the whole login and permission rigamarole again. And again. And again. I don't use the shopping portions of the app, but the pharmacy section alone, I really wish they'd do better.
Android
Nov 14, 2024
Honestly, I don't like the new app. When I clip a coupon I liked how it showed me how many more $$ or items to clip and then to show me successful and the confetti 🎉 when I clipped the coupon. Now you just hit clip and it clips it but you don't know if you got the right amount or not and it doesn't show either. You have to go to the barcode to see clip coupons and even then you can't see if it's successfully clipped.
Android
Nov 15, 2024
App absolutely will not show me the weekly ad since updating.
iOS
Nov 16, 2024
Poor filing of products
Under the “shopped” category which are items you need, it used to be categorized by aisle. Now, the products are scrambled i.e. frozen food next to soups. This makes it very difficult to create a shopping list.
Android
Nov 17, 2024
Cannot log into app. Takes me to a page that says Page Not Found.
Android
Nov 17, 2024
Wish there was a way to delete unwanted items from a curbside order, despite the description saying you can ..there isn't a way
Android
Nov 18, 2024
Use to be good but first started not taking my card I sent rmsil so they could help me fix it and still waiting on the response it's been weeks.
Android
Nov 19, 2024
Keeps crashing on me and won't let me log on.
My H-E-B - Product Description
The My H-E-B app is here to make shopping online and in the store even easier. No matter how you shop, the My H-E-B app offers new ways to save time and money. SAVE TIME • Order groceries and more for easy curbside pickup • Get delivery right to your door, even same-day • Plan your meals and your trip with our shopping lists • Quickly find where items are located in your store • Easily view and reorder from your past orders SAVE MONEY • Clip digital coupons personalized for you • Redeem digital coupons online or in store • Browse our weekly ad and find new ways to save • Shop our everyday low prices • Pay with your SNAP EBT card for pickup and delivery DISCOVER • Explore our sprawling selection of fresh food and unique products • Shop our curated selections to make meal planning a cinch • Scan barcodes at home to quickly find items online Download the My H-E-B app today to shop and save at Texas’ favorite grocery store.
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