35
poor
MyHumana | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
116 Reports
116 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
48 Reports
48 Reports
User Feedback
29%
iOS
48 Reports
48 Reports
71%
Android
116 Reports
116 Reports
MyHumana - Latest Quality Issues
Android
Feb 23, 2025
App can't manage to correctly locate members which makes it impossible to find In-network health workers.
Android
Feb 23, 2025
Every time I open the app, it stays stuck on "checking coverage". I have to uninstall & reinstall. So frustrating!
Android
Feb 23, 2025
I installed the app after joining Humana and even though it worked it was confusing to navigate. Then without warning all of a sudden my device wasn't compatible! Makes it difficult to manage anything regarding my family's healthcare needs.
iOS
Feb 24, 2025
New app
This new app is pitiful. I cannot see my coverages in detail the way I used to. You didn't have it working during the enrollment period or I would have changed providers.
Android
Feb 25, 2025
This app won't allow access to some menu items unless you use chat which us not available 24/7.
Android
Feb 26, 2025
Funny humana give me a card for dental and when I called they had no idea why I called said they don't have no idea about dental go figure just really bad insurance but cheap so it is what it is
iOS
Feb 28, 2025
Inaccurate and incomplete
This app doesn't effectively work for their drug plan. When you want to price a drug and determine where to buy it, you can only select one pharmacy at a time so you are forced to start over again and continue selecting a different pharmacy for price comparisons. In addition the prices they show you are inaccurate. The actual cost has so far always been a little higher than what the app shows. Also be careful with their mail order service as so far its prices have been significantly higher than the local pharmacy.
Android
Feb 28, 2025
COPAYS going out of sight MONEY corruption in stealing the bus ESTABLISHED getting poor service with HUMANA COPAYS going through the roof dealing with against honest WAS ESTABLISHED DEACENT COPAYS NOW EVERYTHING ESTABLISHED MONEY DEALING CORRUPTION ESTABLISHED AGAINST PEOPLE ESTABLISHED WITH MEDICARE INSURANCE.
Android
Mar 1, 2025
Totally useless. Everything to put in to login says is incorrect
MyHumana - Product Description
MyHumana provides quick and easy access to your Humana insurance information. Coverage - View important information you need about your plan details, including deductibles & balances. Also view information for dependents and other delegated members covered under your plan. ID Cards - View, display and fax your Medical, Dental and Pharmacy ID Cards. Drug Pricing - Get pricing for your prescriptions at local pharmacies and find cost-saving opportunities through Humana Pharmacy. Pay My Bill - HumanaOne members; make one-time payments, set up recurring payments, add/edit/delete payment methods, view payment history and invoice details Claims - See your latest claims, their status, summary and detailed information. Provider Finder - Find a doctor, pharmacy, dentist, hospital or urgent care center. Search by name, specialty, ZIP code or current location.* Profile - View and edit your profile information (depending on your plan, certain fields may not be editable) * Requires location sharing enabled on your phone. Continued use of GPS running in the background can dramatically decrease battery life.
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