poor

MyHumana | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-12 Points Past 30 Days

Category: Health & Fitness

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

64%

Android
82 Reports

iOS unitQ Score

iOS User Feedback

36%

iOS
47 Reports

User Feedback

36%

iOS
47 Reports

64%

Android
82 Reports

MyHumana - Latest Quality Issues

Android

Jan 26, 2025

No control of cookies

Android

Jan 26, 2025

Location not working can't look up doctors by location

Android

Jan 27, 2025

Worst app I gave ever encountered. Can't find anything Wanted to find which vitamins I can buy with my OTC card but can't find d anything to even close to what can be bought. App is completely useless. If I could give a minus rating it would be -10

iOS

Jan 27, 2025

Does not recognize password

Every time I try to login on my Humana account, the app does not recognize my sign in information including my password. I am sick and tired of having to reset my password over and over and over again. This app is pathetic.

Android

Jan 27, 2025

Doesn't work more than half the time it just keeps trying to load. Providers are not updated , causing stress on top of stress due to financial inconvenience.

Android

Jan 28, 2025

Typed entries are not visible, There is no listing for dental providers, Links in chat response don't work. App reviews don't work either

Android

Jan 28, 2025

Won't let me put my zip code to find a provider. And when I call a provider listed on humana's site, they don't take humana.

Android

Jan 29, 2025

Can't access the app

Android

Jan 30, 2025

I can't sign in. I've called several times to be told it's a known problem and will be working soon. NOT

MyHumana - Product Description

MyHumana provides quick and easy access to your Humana insurance information.

Coverage 
  - View important information you need about your plan details, including deductibles & balances.  Also view information for dependents and other delegated members covered under your plan.

ID Cards
  - View, display and fax your Medical, Dental and Pharmacy ID Cards.

Drug Pricing
  - Get pricing for your prescriptions at local pharmacies and find cost-saving opportunities through Humana Pharmacy.

Pay My Bill
  - HumanaOne members; make one-time payments, set up recurring payments, add/edit/delete payment methods, view payment history and invoice details

Claims
  - See your latest claims, their status, summary and detailed information.

Provider Finder
  - Find a doctor, pharmacy, dentist, hospital or urgent care center.  Search by name, specialty, ZIP code or current location.*

Profile
  - View and edit your profile information (depending on your plan, certain fields may not be editable)

*   Requires location sharing enabled on your phone.   Continued use of GPS running in the background can dramatically decrease battery life.

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