Quality degradation at MyQuest for Patients  
Users report higher volume of Quality Issues than usual
75
good

MyQuest for Patients | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
17%
Android
264 Reports
iOS unitQ Score
iOS User Feedback
83%
iOS
1291 Reports
User Feedback
83%
iOS
1291 Reports
17%
Android
264 Reports
MyQuest for Patients - Latest Quality Issues
iOS
Jan 28, 2025
Can’t see my results
It's a struggle to get to see my results
iOS
Jan 28, 2025
Inefficient system
After I entered all of my info-I lost the appointment time and had to re enter info three times.
Android
Jan 28, 2025
Doesn't work
iOS
Jan 28, 2025
Results
Blood draw 1/21/25; result not available on my quest. Trying to communicate via system was annoying & incompetent. Calling was the same. Blood draw was done on East Ave, Norwalk, CT.
Android
Jan 29, 2025
Always are hard time getting a lab draw, very quick to give up.
Android
Jan 29, 2025
App doesn't show historical test results graphics.
Android
Jan 29, 2025
Good enough for getting your lab results, but this app can never keep me signed in. I always have to log back in. Biometric login recognizes my finger as it should, but it still doesn't log in. Very annoying.
Android
Jan 29, 2025
It is difficult to navigate the app. It's very difficult to get to a sign in panel and to schedule an appointments. The app is not intuitive at all. Obviously, no user input was solicited at all.
Android
Jan 30, 2025
Hard to put in date of birth
MyQuest for Patients - Product Description
Take control of your health. 

With the MyQuest app from Quest Diagnostics, all your lab results and appointments are at your fingertips – so you have the information you need to stay healthy: 

•	View your lab results securely and quickly 
•	Find nearby Quest locations that are convenient for you
•	Schedule and manage your appointments 
•	Manage the health of your loved ones with MyCircle 
•	Browse and buy your own tests with QuestDirect 
•	Share your health information with your healthcare providers
•	Integrate your results with Apple Health 

Did you know that people are more likely to know their WiFi password than important health information, such as their blood type, cholesterol, and blood sugar levels? Take control of your health with the MyQuest app, and view your lab results, manage appointments, and more, all in one place.  

Download MyQuest today to get access to an all-new way to manage your healthy journey with Quest.
Want to improve your unitQ Score by 20% within 30 days?
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