71
good

myRAC | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Travel & Local
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at RAC? Unlock additional insights
Android unitQ Score
Android User Feedback
47%
Android
47 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
52 Reports
User Feedback
53%
iOS
52 Reports
47%
Android
47 Reports
myRAC - Latest Quality Issues
Android
Jan 10, 2025
App doesn't work, doesn't recognise any details, can't even login.
Android
Jan 10, 2025
I had difficulty logging in to my account, however this was sorted out successfully with customer services
iOS
Jan 17, 2025
Unable to sign in
My PAN European RAC cover is provided by my pension group. I'm issued with a card and a group RAC Agreement number. None of the details I have allow me to register on the app. When I finally got through on the phone, my details were accepted without hesitation. It isn't quicker to use the app in any way shape or form. Disappointed.
iOS
Jan 21, 2025
My RAC experience 20/01/25
Lone female broke down on a retail park. Reported via app at 3.05pm, first crew cancelled with no explanation, second arrived just after 8pm couldn't recover car as too heavy for his vehicle! Not recovered until after midnight. Waited in very cold temperatures for over 9 hours to be recovered. It was over 11 hours by the time I got home. Not renewing my breakdown cover with RAC and a voucher for £15 for food not good enough.
iOS
Jan 21, 2025
Unable to sign in
My PAN European RAC cover is provided by my pension group. I'm issued with a card and a group RAC Agreement number. None of the details I have allow me to register on the app. When I finally got through on the phone, my details were accepted without hesitation. It isn't quicker to use the app in any way shape or form. Disappointed. Update Some 4” hrs later, I've been contacted by the RAC. I've been asked to send my feedback to their customer care including my membership number, device and level of IOS I'm using. I'm not going to bother, my feedback is you can't put a group membership number into the app when you want assistance. Isn't that clear enough? If there is anyone capable of amending the app to take this information, then get on with it.
iOS
Jan 21, 2025
Booked through MyRac App
I booked through MyRac app around 3pm and kept waiting. I rang them up at 6:13pm asking for updates as the app was showing wait time be increasing time and again. The gentleman, over the phone requested to wait until 7:30pm. No show until 8pm. I rang again, gentleman over the phone says you're not waiting since 3pm, you only booked at 6 and you have to wait until 10 because of the reasons, I understand I'm not the only one in the road. Folks, the app doesn't works is a clear example here. Thank you MyRac, I'll never be with you again.
iOS
Jan 25, 2025
Long wait
Very long wait for engineer, nearly 4 hours when they state they like to get to you within hour. Kept me well updated thought. Engineer fantastic and very polite, discussing issue.
iOS
Jan 26, 2025
Do not use
Do not use them. very bad service. You been warned
iOS
Jan 27, 2025
Utter rubbish
It took me two hours to register and log in using my Mac and my iPhone. I'm a pro designer with 30 years experience. You can't even save your policy number one mobile number in settings. Don't bother.
myRAC - Product Description
The myRAC app has everything you need in one handy place.

Use our route planner to plan journeys and avoid traffic jams with real time updates. Get the latest driving news and advice. Plus, you can set handy app and email reminders for your MOT test, car service, insurance, and tax so you won’t miss important dates. And if you’ve got cover with us, you can manage your membership and report your breakdown online, straight from the app. It’s the quickest way to get help if you break down.

• The quickest way to get help if you break down

You can now report your breakdown via the app, and we’ll immediately start finding one of our expert, local patrols to help you.

• Manage your membership

If you bought your cover directly from us, you can manage your RAC membership straight from your phone. See your documents, check what’s included in your cover and update your details any time.

• Set email reminders

Good news – now you can set handy email reminders for your MOT test, service, tax and insurance. That way, you’ll never miss an important date again.

 • Plan your route

Get from A to B with our route planner, complete with real-time updates to help you avoid traffic jams, roadworks, and toll roads.

• Predict future travel

Just tell us the date, time and route of your journey and we’ll estimate how long it will take – taking into consideration planned roadworks and events.

• Get news and fuel prices

Stay up to date with the latest driving news and never overpay for fuel with our money-saving price watch feature.
Want to improve your unitQ Score by 20% within 30 days?
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