75
good
My Spectrum | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
85%
Android
897 Reports
897 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
158 Reports
158 Reports
User Feedback
15%
iOS
158 Reports
158 Reports
85%
Android
897 Reports
897 Reports
My Spectrum - Latest Quality Issues
Android
Mar 31, 2025
Avoid if you can. This company delivers mediocre service that only works half the time and never well compared to fiber internet. The customer service also leaves a lot to be desired. I would recommend finding any other internet service provider, even if the cost is more. I can guarantee the service will be worth the price difference. An addendum to this: I, as a customer, should not have to reach out through a social media app that I do not use in order to receive customer service.
iOS
Mar 31, 2025
Chat suckd
Not good
Android
Apr 1, 2025
nothing ever works Internet TV nothing yet they take your money every month!
Android
Apr 1, 2025
spectrum is a bunch of crooks the sign you up for a bogus account and then they throw a connection fee 3 months later! CROOKS!!
Android
Apr 1, 2025
way better internet and mobile then what I had service is great and picks up just about everywhere wasn't to happy with the tech that set it up though did half the job and left me to figure out the rest so I gave 3 stars do recommend if your internet is slow or phone service is spotty
Android
Apr 2, 2025
Can't find a way to make the Guide show ONLY Favorite channels. Guide shows ALL CHANNELS and I have checked every option. Nor can I find a way to stretch or zoom the display. Also, find new Guide hard to read with white letters on light blue background, and getting out of Guide or program info is a pain with the watch and close buttons.
Android
Apr 2, 2025
So unreliable it's pathetic. Needing to unplug and replug my router/modem daily is ridiculous. Yes, sometimes my Wi-Fi comes back online, but it's been an hour now and it hasn't, and it comes/goes since I got it, in August. Restarting my equipment from the app doesn't even work because it can't connect to them to make them restart. "You must manually restart your equipment", so frequently. I do not plan on staying with spectrum.
Android
Apr 2, 2025
keep slowing down and there frequent outages and they keep raising prices. customers service is dumb can't even answer questions.
Android
Apr 2, 2025
it comes in handy but given the choice of paying my bill on line for free or speaking to a human for a few is ridiculous. there is a lot of things that you need to do that only a human can help you with. 1
My Spectrum - Product Description
You’re on the move and so are we! Download the new My Spectrum App, now including Spectrum Mobile services. We’ve made it even easier for you to sign in and manage your Spectrum account all in one place with My Spectrum App. Pay Your Spectrum Bill • Pay your bill for Spectrum Mobile, Internet, TV and Home Phone. • Enroll in Auto Pay: Never miss a billing due date. • Schedule one-time payments: Control how and when your Spectrum payment is sent. • Set notifications: We’ll let you know when your payment is due. • Enroll in paperless billing. • Find statements: Review previous billing statements and history. Stay Connected • Find out when outages are fixed. • Troubleshoot your WiFi and internet connections. • Upgrade to Advanced WiFi and extend your internet reach across your home or business. • Find your nearest Spectrum Store. • Connect to Spectrum WiFi access points nationwide. Get Simplified Support • Chat with Spectrum customer service and get help anytime, anywhere Schedule appointments and track your technician in the app. • Add household members and manage their access. • Check and manage Spectrum Mobile data usage and plans. • Instead of calling, find quick answers with in-app support. Download to Upgrade • Get discounts and offers in the app. • Add Spectrum Mobile or upgrade your Spectrum TV and Internet services in the app. • Be the first to know about Spectrum's latest products and services. Tell Us What You Think • Share feedback about your app experience—we read every comment. • We love suggestions about the My Spectrum App—we use customer feedback when we plan our updates. Discover Our Other Apps • Spectrum TV: Stream movie and TV favorites right from your phone. • Spectrum Sports: Never miss a game when you’re on the go. • Spectrum News: Local news, weather, events and more. • Spectrum Enterprise: For when your office means business.
All intellectual property rights, including trademarks and word marks, are the property of respective owners