32
poor
MyTelkom App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 30 Days
Category: Business
30-Day Trend
Android unitQ Score
Android User Feedback
91%
Android
63 Reports
63 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
6 Reports
6 Reports
User Feedback
9%
iOS
6 Reports
6 Reports
91%
Android
63 Reports
63 Reports
MyTelkom App - Latest Quality Issues
Android
Dec 16, 2024
Back to square one. I thought the issue regarding the detailed data balance was addressed, but I just noted that I was lying to myself. Why are you keeping on doing this, [handle] l??? Since when is a SIN, or are we not supposed to see our data balances at all???
iOS
Dec 17, 2024
Bad upgrade
The old app was perfect, was working fine then they changed it. This new app is very in every way possible I have 3 contracts under 1 Account. Before I was able to transfer data from another number to the other now it won't even allow me to choose the number to transfer from it chooses for me. Also if I want to check my balances I should check 1 number then edit the n app and log again and check another number and exit again, if I don't do that it will show one balance in all 3 numbers Bills are not updated. This is a worse upgrade ever!!
Android
Dec 18, 2024
The app is frustrating when I try to log in after creating an account it asks for me to link the account but when I try it doesn't work it doesn't even show what is the problem so for now I can only log in as a guest with limited features, please fix this guys no wonder your app has lower rating it's garbage.
Android
Dec 18, 2024
An extremely disappointing app, it no longer shows the data balances. Rubbish like this should not be allowed on the app store!!
Android
Dec 18, 2024
Useless App Can't Even Send Data or Oay my Monthly Installment Thru The App Which Always says Service Currently Unavailable 🙄 Just Imagine You Can't Do Nothing With This App.. Just Useless Update 😪
Android
Dec 19, 2024
Terrible. Unable to access my profile....not user friendly... Even the call centre has no idea as to why there is a problem. Told to use the website, but that's not an option as it's easier accessing the app - an app that clearly doesn't work!!!!!
Android
Dec 19, 2024
It's dead slow and buggy, functionality sucks. With the previous major version of this app, you could do things like view balances, transfer. This version can't do the most basic things.
Android
Dec 21, 2024
Useless app out of all other service provider's app It now shows the old number I cancelled, I can go on for the whole day... Your app simply sucks
Android
Dec 22, 2024
It's working but I couldn't find what I was looking for like how to check if you have any subscription
MyTelkom App - Product Description
Few things in life are as frustrating as running out of airtime or data when you’ve got stuff to do, which is why we've recently revamped our Telkom service app which now gives you the ability to manage your Mobile, Home and Internet products all in one app. The Telkom app brings smart service straight to your Smartphone, with a host of handy features that give you complete control over your Telkom account and products, allowing you to check your balance and pay your bill at any time. What’s more, this free app features a ‘Quick Links’ option that allows you to buy airtime and data in an instant. Once you’ve downloaded the app and signed in with your online Telkom username and password, you’ll also be able to view your subscription, manage your products and change your spend limit. We've also included a handy ‘Track’ function so you can follow up on queries submitted and even check the progress of your Telkom order. Highlights: - View and pay your accounts. - View your data and airtime balances. - Top up and buy airtime and data. - Log and track orders and faults. - Manage your subscriptions. - Change your spend limit.
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