36
poor

MyTelkom App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 30 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
68 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
8 Reports
User Feedback
11%
iOS
8 Reports
89%
Android
68 Reports
MyTelkom App - Latest Quality Issues
iOS
Feb 25, 2025
Does not function
What a terrible app. Does not work when you need it to. It needs to be undeveloped and let us go back to buying data manually because it's just horrible. One star is too much
Android
Feb 25, 2025
Won't allow me to top up my airtime which is the whole point of this app. Telkom makes things hard for contract users.
Android
Feb 25, 2025
Unable to link an account. I tried on Friday and again today. It's very frustrating because there's no way to use the app without linking of an account 😕
Android
Feb 26, 2025
The app just do not work, does not even let me sign in
iOS
Feb 26, 2025
Useless
OMG, this is the worst user experiences ever. Every option has an error and an apology
Android
Feb 26, 2025
It won't let me use my account cause whenever I want to log in it just shows me the link an existing account which I do not have and when I try to leave that option it just shows it's loading screen none stop which is a waist of my time. Where's the no option for that link account screen cause it would be really useful
iOS
Feb 27, 2025
Terrible
This app is terrible. What happened to the old app that worked perfectly fine. Takes for ever to open and very very buggy.
Android
Feb 28, 2025
It doesn't allow any of my phones to create a digital profile it just freeze 😒
Android
Feb 28, 2025
I bought data for 31 days but the notification says I have recharged from with data for 14 days. False promotion. Disappointing 🤬
MyTelkom App - Product Description
Few things in life are as frustrating as running out of airtime or data when you’ve got stuff to do, which is why we've recently revamped our Telkom service app which now gives you the ability to manage your Mobile, Home and Internet products all in one app.

The Telkom app brings smart service straight to your Smartphone, with a host of handy features that give you complete control over your Telkom account and products, allowing you to check your balance and pay your bill at any time. What’s more, this free app features a ‘Quick Links’ option that allows you to buy airtime and data in an instant. Once you’ve downloaded the app and signed in with your online Telkom username and password, you’ll also be able to view your subscription, manage your products and change your spend limit. We've also included a handy ‘Track’ function so you can follow up on queries submitted and even check the progress of your Telkom order.

Highlights:
- View and pay your accounts.
- View your data and airtime balances.
- Top up and buy airtime and data.
- Log and track orders and faults.
- Manage your subscriptions.
- Change your spend limit.
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