31
poor

MyTelkom App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
48 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
13 Reports
User Feedback
21%
iOS
13 Reports
79%
Android
48 Reports
MyTelkom App - Latest Quality Issues
iOS
Mar 25, 2025
Buggy Mess
One of the worst apps I've ever used. Barely usable. Boggles my mind how they green lit this app for users to use.
iOS
Mar 25, 2025
Terrible App
Nothing works
Android
Mar 25, 2025
App is frustrating to use. One can not even log in most of the time, and when you do, it freezes soon after.
Android
Mar 26, 2025
it doesn't update but it needs to be updated
iOS
Mar 26, 2025
Useless
UI so bad I cannot get past the Link Account screen.
Android
Mar 27, 2025
like every piece of Software that Telkom produces, this one is also astounding in it lack of actually working. you would think that actually being able to press the next button, would be important in a wizard flow, but not for these lot.
Android
Mar 27, 2025
why do I need to log in everytime I want to use the app
Android
Mar 27, 2025
doesn't work, won't link my account won't show my balance nothing, work on this please
Android
Mar 28, 2025
It always require me to link my account, and it always log me in as a guest.
MyTelkom App - Product Description
Few things in life are as frustrating as running out of airtime or data when you’ve got stuff to do, which is why we've recently revamped our Telkom service app which now gives you the ability to manage your Mobile, Home and Internet products all in one app.

The Telkom app brings smart service straight to your Smartphone, with a host of handy features that give you complete control over your Telkom account and products, allowing you to check your balance and pay your bill at any time. What’s more, this free app features a ‘Quick Links’ option that allows you to buy airtime and data in an instant. Once you’ve downloaded the app and signed in with your online Telkom username and password, you’ll also be able to view your subscription, manage your products and change your spend limit. We've also included a handy ‘Track’ function so you can follow up on queries submitted and even check the progress of your Telkom order.

Highlights:
- View and pay your accounts.
- View your data and airtime balances.
- Top up and buy airtime and data.
- Log and track orders and faults.
- Manage your subscriptions.
- Change your spend limit.
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