49
poor
My TELUS | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
147 Reports
147 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
36 Reports
36 Reports
User Feedback
20%
iOS
36 Reports
36 Reports
80%
Android
147 Reports
147 Reports
My TELUS - Latest Quality Issues
Android
Feb 28, 2025
No proper response and the worst app experience ever.
iOS
Feb 28, 2025
Unusable! Can’t Login - Username/PW Error
Following a recent update I can no longer login with my account username and password. I get a Login Failed message and warning that my account will be locked out after 5 attempts. I have tried resetting my password multiple times (which must be done via the web portal), with no success. The username/password work fine on the website, but not recognized in the app at all! The app is now completely UNUSABLE.
Android
Feb 28, 2025
This app was working fine until the last update. Now I can't even get past the login screen.
Android
Feb 28, 2025
Worse customer service in Canada
Android
Mar 1, 2025
I was trying to get details of my monthly bill and it took me straight to give you stars for your app. Not what I wanted.
Android
Mar 1, 2025
Worst service ever. I've over paid my bill and still got my internet turned off. The phone service they provide is also terrible compared to there competitors.
Android
Mar 1, 2025
Since they made changes my app doesn't work anymore :(
Android
Mar 1, 2025
Everytime I try adding a data top-up to my mobille device plan, I get an error message saying "Sorry, there was an error loadng your plans & devices. Please try again later." I tried again "later" multiple times, and I even tried doing it on the Telus Mobility website using a desktop computer; and I still get the same error. It's funny how no error message pops up when I click on the Billing icon when I pay my monthly bill on the app, though.
Android
Mar 1, 2025
Honestly, it's not a horrible app. Unlike the company. However, the app has a habit of closing your account right away making it so it's harder to pay the final bill. The app should not stop access to the account until after the four statement periods have passed that we are supposed to get. Apparently we don't receive paper copies of these statements anymore so doing this could help us get the bill paid on time.
My TELUS - Product Description
With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.
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