50
poor
My TELUS | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
89%
Android
155 Reports
155 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
19 Reports
19 Reports
User Feedback
11%
iOS
19 Reports
19 Reports
89%
Android
155 Reports
155 Reports
My TELUS - Latest Quality Issues
iOS
Nov 15, 2024
Unable to access options in App for Optik TV
Unable to access options in App for Optik TV. Page continues to go completely blank.
Android
Nov 16, 2024
Does not work properly
Android
Nov 17, 2024
the app got stuck in the initial loading up screen and never able to get into the app
Android
Nov 17, 2024
All of these phone apps are terrible. Telus happens to be the private corporation I'm stuck with.
iOS
Nov 17, 2024
Poor interface
It's difficult to make payments for multiple accounts. Redirecting to the webpage interface. Unable to make payments directly from the app interface. Due to this delayed payments many times.
Android
Nov 18, 2024
Might as well get rid of the entire rewards system, 'cause accessing them either on the website or the app just results in a never ending loading, rendering them outright useless.
Android
Nov 19, 2024
bad customer service
Android
Nov 20, 2024
Clearly Telus doesn't know what a proper 2FA is. The screen with the code is buried in the change security area of all places, bug only after logging into this app. what a nightmare...
Android
Nov 20, 2024
Literally refuses to help me. I said to connect me to an agent. It won't do it. I said I'm not comfortable being on call, wouldn't listen. This is a flat out negative review. A phone on my account was removed without my consent, I'm pissed
My TELUS - Product Description
With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.
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