55
fair
My TELUS | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
110 Reports
110 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
27 Reports
27 Reports
User Feedback
20%
iOS
27 Reports
27 Reports
80%
Android
110 Reports
110 Reports
My TELUS - Latest Quality Issues
iOS
Dec 13, 2024
Don’t go with Telus
- You can't easily switch which Apple Watch is linked to your smartwatch plan via the watch settings or the app, as they hope you'll open a new plan. - You can't use Wi-Fi calling outside Canada because they hope you'll pay the roaming fee. - If you have multiple lines in your account, they can't have their own outbound caller ID, and all outbound calls will display the name of the account holder. - Their call center is located in other countries, which makes communication difficult. Their agents have poor communication skills, lack comprehensive documentation, and have a poorly designed backend. - Their coverage and speed are abysmal. I could continue listing issues, but I suggest you consider a different service that prioritizes customer satisfaction.
iOS
Dec 13, 2024
nothing ever loads
every time i open this app it just recycles the loading animation over and over again. how am i supposed to to anything when i can barely get on the app. ayfkm? given how much money telus rakes in every year, the least they can do is make an actually functional product.
iOS
Dec 14, 2024
Look elsewhere
Telus has the worst customer service ive ever encountered and the app which they claim is “faster service “ is false and ive been on the phone with them well over an hour.
iOS
Dec 15, 2024
ILink in the app directing back to the app in AppStore.
Accessing support with app is leading to a loop
Android
Dec 15, 2024
I received an email without payment and I go to the application, I am told that I am late and it's zero?
iOS
Dec 16, 2024
Rewards page not working
I want to redeem reward points. The page opens and will allow you to select the option but when you go to redeem, it says to use the app when it's the app I am using in the first place. Please fix this issue.
iOS
Dec 17, 2024
Terrible update
Pls return to previous version
iOS
Dec 18, 2024
Worst app ever
Supposedly downloads your bill to your files but then it's not there.
Android
Dec 20, 2024
Today, in the application, there is no longer a link to access Telus 😐 Privilege Access, yet it was super convenient and fast.
My TELUS - Product Description
With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.
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