32
poor
My WM | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
63%
Android
48 Reports
48 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
28 Reports
28 Reports
User Feedback
37%
iOS
28 Reports
28 Reports
63%
Android
48 Reports
48 Reports
My WM - Latest Quality Issues
iOS
Jan 21, 2025
Online only isn’t enough
I want to go from 3 bins to 1 bin, and I want to find out more about yard debris disposal. Unable to perform a Search on the WM Site but it appears answers are not available. Do I call someone, or drive to the local office in town?? Service itself is GREAT.
Android
Jan 22, 2025
This app is difficult to use. It takes ages for any page to load. Everytime I checked the app there was a red dot on the alerts tab but when it (finally) loaded there was no alert. I did this for the last 7 days straight to see if I just missed an alert. I hadn't. You can log out, immediately login again and it will have the alert dot again but there will be no alerts. Sometimes a service will be listed incorrectly so you just have to know your services.
Android
Jan 22, 2025
I wish there was some other option I got a text saying they wasn't picking up on Monday for MLK amd they was doing it on Wednesday now there saying they picked up 😡😡😡 I'm not sitting on hold for 2 hours for them to p me off more then I already am
iOS
Jan 23, 2025
Service
My service was paused for non payment. I am setup for autopay so this should not have happened. I have submitted payment but need this to be corrected at waste managements end
iOS
Jan 24, 2025
Doesn’t have many options
Sometime a service is needed you cannot select it
Android
Jan 24, 2025
It logs out after just a couple of days, maybe less. It's cumbersome, and I can't connect my actual account with whatever this app is doing. Also, the rest of the company's electronic systems are trash, both the website and the phone. It took 2 hours to order a dumpster, and 90% of the time was spent getting transferred around to the wrong department repeatedly. Just a terrible customer experience. Avoid if at all possible.
iOS
Jan 25, 2025
Service
Why do I have to pay full amount when one week they didn't pick up because of weather
iOS
Jan 26, 2025
Payment
Why are they charging $1.99 to pay bill online .
iOS
Jan 27, 2025
Poor service, no way to talk to someone
I hate automatic payments but enrolled because Waste Management can't figure out how to send an invoice or provide a phone number for customer service. But even with automatic enrollment they can't take a payment and waste my time making phone calls when they have my credit card info. I guess that's the real reason they're called waste management.
My WM - Product Description
The My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to: Manage Payments • Pay your bill • Enroll in autopay or paperless billing • View payment history • Cancel scheduled payments Keep Track of Pickups • View pickup schedule • Report a missed pickup • Request an extra pickup • View estimated pickup time • View holiday schedule and weather alerts Manage Your Service Account • Manage/link multiple accounts • Add/view payment methods • Contact customer support • Request a container repair Edit your My WM Profile • Edit profile settings • Update your communication preferences • Provide feedback • See alerts for Reschedules, Service Delays & General Info For Roll-Off Customers Only • Request a roll-off pickup • View roll-off history • Copy/resubmit pickup requests • Request a removal or relocation • View roll-off history • Edit or cancel a roll-off request For get help or if you have questions, contact WM directly at mywm@wm.com. Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.
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