32
poor
My WM | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
36 Reports
36 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
26 Reports
26 Reports
User Feedback
42%
iOS
26 Reports
26 Reports
58%
Android
36 Reports
36 Reports
My WM - Latest Quality Issues
Android
Feb 25, 2025
Garbage app for a truly trash company. Notifications never work. No way to contact local area office to resolve their constant screw ups.
iOS
Feb 25, 2025
Ms manning
I'm being overcharged for this trash service. Worst customer experience ever!!
Android
Feb 25, 2025
oh there not worth it we have went 4 weeks with them not picking up the trash and they said they couldn't come down the road they have other roads down here and they have to go i have had to call every week for 4 weeks cause they never came down to pick it up they need to find someone that will pick the trash up
iOS
Feb 26, 2025
Too many updates
Every time I open this app, it requires an update. Not a very thoughtful user experience.
iOS
Feb 26, 2025
Every other time I try to open the app it requires an update to open.
Every time I open the app, requires a password to be typed in, does not remember device. Every other time it requires an update to even open, AFTER entering the password.
iOS
Feb 26, 2025
App doesn’t do what’s listed
About all you can do in this is report a missed pickup or pay your bill. Zero customer service access or chat. Guess I need to do that via web access.
iOS
Feb 27, 2025
No Real Customer Service in the APP
WM has missed pickup's 5 times in the last 2 months. My pickup schedule was moved to the end of the day 2 months ago. Now, I flip a coin each week to guess if they're going to show-up or not. Even after calling them on two occasions they were another day later than they promised.
iOS
Feb 28, 2025
Lousy auto pay!
On more than one occasion, I was told my payment was late even though I am enrolled in auto pay for the past year. What gives???
Android
Feb 28, 2025
Why do I have to constantly update it
My WM - Product Description
The My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to: Manage Payments • Pay your bill • Enroll in autopay or paperless billing • View payment history • Cancel scheduled payments Keep Track of Pickups • View pickup schedule • Report a missed pickup • Request an extra pickup • View estimated pickup time • View holiday schedule and weather alerts Manage Your Service Account • Manage/link multiple accounts • Add/view payment methods • Contact customer support • Request a container repair Edit your My WM Profile • Edit profile settings • Update your communication preferences • Provide feedback • See alerts for Reschedules, Service Delays & General Info For Roll-Off Customers Only • Request a roll-off pickup • View roll-off history • Copy/resubmit pickup requests • Request a removal or relocation • View roll-off history • Edit or cancel a roll-off request For get help or if you have questions, contact WM directly at mywm@wm.com. Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.
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