36
poor
Nationwide Banking App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
93 Reports
93 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
39 Reports
39 Reports
User Feedback
30%
iOS
39 Reports
39 Reports
70%
Android
93 Reports
93 Reports
Nationwide Banking App - Latest Quality Issues
iOS
Jan 26, 2025
Unfortunately app keeps freezing up
I have been using the app for some time now and found it very useful and easy to use but unfortunately recently it just refuses to load I have reinstalled the app it was fine for a while but again refuses to load
iOS
Jan 26, 2025
Giving personal information
If this continues I will bank else where. I been asked every time I use the app for personal information. I refuse to give this. I do not trust you with this information. If this doesn't stop I will bank else where it been with u for over 30 years. Just stop
iOS
Jan 27, 2025
Awful online banking app
I just find this app clunky. I just want to see what's coming in and out clearly and this doesn't cut it. I also agree with all the updates needed, it's always when I need to get on my online banking to do something quickly.
iOS
Jan 28, 2025
Overdraft
I like the app just annoying you have to up over draft by £50
Android
Jan 28, 2025
Round and round in circles. Entered same data 3 times, still not registered - where has my data gone ??
Android
Jan 28, 2025
Horrible. There are so many features and extra (divertionary) options that I can no longer have a quick look to see recent transactions. I no longer get a simple list when I get there > less items on the screen > extra apparently random letters in coloured boxes on the left and side. It seems I have to view savings accounts and ISA's when all I want by default is my current account. Maybe I have the wrong app?
Android
Jan 28, 2025
A payment wouldn't go through due to a "technical error" then it turned out the payment went through twice. Literally no customer service unless you count a useless bot that can't help with anything. After many years of banking with Nationwide this experience has led me to switch to Starling
Android
Jan 29, 2025
YOU HAVE BEEN WARNED!!! Application made by totally idiots. If you need good bank app use other banks!!!!
Android
Jan 29, 2025
Second time now I've had to uninstall/reinstall app. Technical problem whenever I try to make a payment. Useless.
Nationwide Banking App - Product Description
Join over 3 million of our members who are using the Nationwide Banking App for their everyday banking needs. It’s simple to get started.
Manage your everyday banking needs
Securely log-in using Biometrics or 3 numbers of your passnumber. Once signed in you can use the app to view your balances, make payments, search for transactions and much more.
Become a super saver
You can use the app to create Savings Goals, easily see what your savings interest rate is, and also make impulse savings into your account - without having to log in.
Frequently asked questions
-- I've never used the app before. How do I start?
Tap the 'Get' button on the screen to download the app. Once downloaded, simply follow the instructions on screen. From there, all you'll need are your Nationwide account details or debit card and card reader and the app will help you finish setting up.
-- How safe is the Nationwide Banking App?
Our Digital Banking promise means:
• We'll refund any money taken from your account without your authorisation
• We'll monitor & protect your account 24/7 with the latest technology
• We'll provide you with education on how to stay safe including top tips and information on the latest fraud and scam trends
(Please see our website for full terms and conditions. T&Cs apply.)
My app isn’t downloading
If your app isn’t downloading or seems to be stuck, to fix it:
1. Go to your phone’s settings and choose Apps > Google Play Store > Force stop
2. Then choose Storage > Clear cache
3. Try the update again.
You can use the app to
• View your accounts; savings, loans, mortgages, credit cards and current accounts.
• Browse our product offerings, and open new accounts
• Freeze/unfreeze your debit card
• Report lost or stolen cards
• Change your passnumber
• Setup new bill payments and check existing payments (you may need your card reader for some transactions)
• Setup and track a Savings Goal
• Personalise your settings to update your personal details, get text alerts and go paperlessAll intellectual property rights, including trademarks and word marks, are the property of respective owners