Quality degradation at Navy Federal Credit Union  
Users report higher volume of Quality Issues than usual
9
poor

Navy Federal Credit Union | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
1%
Android
8 Reports
iOS unitQ Score
iOS User Feedback
99%
iOS
809 Reports
User Feedback
99%
iOS
809 Reports
1%
Android
8 Reports
Navy Federal Credit Union - Latest Quality Issues
iOS
Dec 18, 2024
App update
The update ruined navigating through the app. The layout, dashboard. Why fix something that isn't broke? There's a lot of people I know that's frustrated over the update. If people have a single checking account and nothing else they should be fine with this update but for people that have multiple accounts it's frustrating. I had to call and have a trouble ticket put in because my checking account wasn't showing up to transfer funds from. Unsat Navy Federal.
iOS
Dec 18, 2024
Where is my calendar
You should bring it back before the negative reviews outweighs the positive.
iOS
Dec 18, 2024
7.0.16 update - boo
Update - I tried the 7.1.1 update. No joy. Same issues I was having when updated to 7.0.16. The app spins and spins when trying to view my accounts page. Ever since I updated the app to the 7.0.16 version. I can no longer open my accounts. I have tried several steps rebooting the phone, and uninstalling the app. Nothing but disappointment.
iOS
Dec 18, 2024
This update is terrible
I haven't been able to login in since updating the app.
iOS
Dec 18, 2024
The newest update is awful!
The account section stays “loading” while the other sections work just fine. I absolutely greatly dislike this new update!
iOS
Dec 18, 2024
new update is trash
why would you take away the scheduled transaction calendar?? so slow to do that. some people actually use that.
iOS
Dec 18, 2024
Definitely needs work
This app is very buggy. It needs a lot of work and I'm surprised that it is so unstable..
iOS
Dec 18, 2024
Bad update
Its last update is bad, it does not allow you to see my current balance, it only keeps charging and does not show the information
Android
Dec 19, 2024
I am certain that I entered the correct code, but for some reason, the system still won't let me in. The reason I am sure I entered it correctly is that, after multiple attempts, I was able to successfully log in once. However, when I tried entering the code again to test it, I still couldn't get in.
Navy Federal Credit Union - Product Description
Bank easy with the Navy Federal mobile app! With a great look and feel, we’ve made the mobile app easier to find information on your accounts and transactions. Breeze through payments, transfers, and check deposits with just a few taps. Quickly sign-in using Touch ID®, Face ID®. Apply for new accounts, become a member, or find your closest ATM or branch. 

Features: 

• Safe and Secure. Access your accounts 24 hours a day.
• View balances without signing in using our widget.
• Pay people using Zelle® or member to member transfers.
• Move money between your accounts.
• Deposit checks without visiting a branch or ATM.
• View scheduled transactions, including pending deposits, upcoming transfers, and bill payments.
• Make payments to Navy Federal consumer loans, mortgages and credit cards, or to other companies via Bill Pay.
• Apply for new credit cards, auto loans or personal loans, or become a Navy Federal member.
• View and manage statements.
• Manage your credit or debit cards, including activating cards, signing up for purchase notifications, or freezing misplaced cards.
• Security tips and management of your username and password.
• Find the nearest branch or ATM.
• View rates and info on our loans and savings products, or estimate a payment with a calculator.
• Read timely articles to help educate and plan your financial life.


To sign in to mobile banking, use your Navy Federal username and password. If you are not a member, apply now using the app or call us at 1-888-842-6328 or 1-703-255-8837.

As always, if you have any issues with our app, you can call us at 1-888-842-6328 or 1-703-255-8837, or reach us via Twitter at @NavyFederalHelp.

Federally insured by NCUA.

iPhone®, iPod Touch® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Message and data rates may apply.

Continued use of GPS running in the background can dramatically decrease battery life.
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