poor

Navy Federal Credit Union | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

8 Points Past 30 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

53%

Android
339 Reports

iOS unitQ Score

iOS User Feedback

47%

iOS
306 Reports

User Feedback

47%

iOS
306 Reports

53%

Android
339 Reports

Navy Federal Credit Union - Latest Quality Issues

Android

Jan 28, 2025

Would like to view Stmts without downloading. Would like to see cking stmt without downloading. would like to see VIsa Transactions with out having to download the stmt.

Android

Jan 28, 2025

fix your app it has problems loggin in, buggy app

Android

Jan 29, 2025

It is more difficult to use after the update .

Android

Jan 29, 2025

Read 100 other reviews. The updated app is a DEI home run. My version number does not match the one offered here, yet it says no updates are available. Doesn't work. Can't fix or update it. It's almost like NFCU has no accountability anymore. I'm a 40+ year customer, and retired apps engineer. You can't fool me with marketing gibberish about your mobile app.

Android

Jan 29, 2025

Zelle not loading, stuck in loading wheel when selecting Zelle transfer as an option. I have a RedMagic 10 Pro and the rest of the app works just fine. Fix plz. This is how I'm paying my rent. I noticed that using browser lets Zelle actually function. Seems like an app issue.

Android

Jan 29, 2025

Bring back the calender. Ever since that update the app has tanked.

Android

Jan 29, 2025

App constantly won't load sections, certain sections pull up a browser inside the app where you have to relogin like you weren't in the app, and mobile deposits keep getting errors saying to try again later when it actually goes through

Android

Jan 29, 2025

Since the last update mobile deposit is horrible. It's time to just close out this account

Android

Jan 29, 2025

The new update is horrendous. Every function of this program has become objectively worse since the update took place. The login screen has an undefined variable ("MEMBER") when it used to display your name. Transactions take substantially longer, it's impossible to load a positive balance on credit cards, general navigation got worse, the scaling is nonsensical, and the list goes on forever. The software developers who ruined this mobile app for millions of people need to be held accountable.

Navy Federal Credit Union - Product Description

Bank easy with the Navy Federal mobile app! With a great look and feel, we’ve made the mobile app easier to find information on your accounts and transactions. Breeze through payments, transfers, and check deposits with just a few taps. Quickly sign-in using Touch ID®, Face ID®. Apply for new accounts, become a member, or find your closest ATM or branch.

Features:

• Safe and Secure. Access your accounts 24 hours a day.
• View balances without signing in using our widget.
• Pay people using Zelle® or member to member transfers.
• Move money between your accounts.
• Deposit checks without visiting a branch or ATM.
• View scheduled transactions, including pending deposits, upcoming transfers, and bill payments.
• Make payments to Navy Federal consumer loans, mortgages and credit cards, or to other companies via Bill Pay.
• Apply for new credit cards, auto loans or personal loans, or become a Navy Federal member.
• View and manage statements.
• Manage your credit or debit cards, including activating cards, signing up for purchase notifications, or freezing misplaced cards.
• Security tips and management of your username and password.
• Find the nearest branch or ATM.
• View rates and info on our loans and savings products, or estimate a payment with a calculator.
• Read timely articles to help educate and plan your financial life.

To sign in to mobile banking, use your Navy Federal username and password. If you are not a member, apply now using the app or call us at 1-888-842-6328 or 1-703-255-8837.

As always, if you have any issues with our app, you can call us at 1-888-842-6328 or 1-703-255-8837, or reach us via Twitter at @NavyFederalHelp.

Federally insured by NCUA.

iPhone®, iPod Touch® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Message and data rates may apply.

Continued use of GPS running in the background can dramatically decrease battery life.

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