34
poor

Navy Federal Credit Union | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 30 Days
Category: Finance
Work at Navy Federal Credit Union? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Navy Federal Credit Union? Unlock additional insights
Android unitQ Score
Android User Feedback
78%
Android
324 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
94 Reports
User Feedback
22%
iOS
94 Reports
78%
Android
324 Reports
Navy Federal Credit Union - Latest Quality Issues
Android
Apr 2, 2025
does not work on my phone
Android
Apr 2, 2025
Worst bank I ever had used in my life. I had security issues with this credit union. My credit card that was just activated brand new mailed to me was stolen, my identity, and even my personal information was stolen. Get a new bank or another credit union. I am looking at creating a class action lawsuit against this.
Android
Apr 2, 2025
Not updating. Google play i am gsthering update for NFCU is not updating. Was fine about s week ago and app stating to update thru google play, which is not updating. Google please fix ur app. So that we all can log into NFCU. Thank you
Android
Apr 2, 2025
Super helpful customer support! Havent had any problem with the app. Tells me when there is any issues no matter what and its always giving me advice on how to do more with my earnings. UPDATE: having a lot of login issues using my Samsung galaxy s25+ will say authentication failed every time I login and will have to use desktop. Such a pain to Samsung users that there is a whole reddit thread on how the app needs to be fixed! (very recent thread too)
Android
Apr 2, 2025
this keeps trying to update even though updated! fix!
Android
Apr 2, 2025
Login pin screen is awful and depositing a check is about impossible as it always says the image is blurry. I've tried multiple devices and lighting.
Android
Apr 2, 2025
never works, always having tech difficulties
Android
Apr 2, 2025
app not working
Android
Apr 2, 2025
While I appreciate the app's features, the recent update has made logging in nearly impossible, with authentication failures occurring about 90% of the time. This constant login issue is incredibly frustrating when I need to access my banking information.
Navy Federal Credit Union - Product Description
Bank easy with the Navy Federal mobile app! With a great look and feel, we’ve made the mobile app easier to find information on your accounts and transactions. Breeze through payments, transfers, and check deposits with just a few taps. Quickly sign-in using Touch ID®, Face ID®. Apply for new accounts, become a member, or find your closest ATM or branch. 

Features: 

• Safe and Secure. Access your accounts 24 hours a day.
• View balances without signing in using our widget.
• Pay people using Zelle® or member to member transfers.
• Move money between your accounts.
• Deposit checks without visiting a branch or ATM.
• View scheduled transactions, including pending deposits, upcoming transfers, and bill payments.
• Make payments to Navy Federal consumer loans, mortgages and credit cards, or to other companies via Bill Pay.
• Apply for new credit cards, auto loans or personal loans, or become a Navy Federal member.
• View and manage statements.
• Manage your credit or debit cards, including activating cards, signing up for purchase notifications, or freezing misplaced cards.
• Security tips and management of your username and password.
• Find the nearest branch or ATM.
• View rates and info on our loans and savings products, or estimate a payment with a calculator.
• Read timely articles to help educate and plan your financial life.


To sign in to mobile banking, use your Navy Federal username and password. If you are not a member, apply now using the app or call us at 1-888-842-6328 or 1-703-255-8837.

As always, if you have any issues with our app, you can call us at 1-888-842-6328 or 1-703-255-8837, or reach us via Twitter at @NavyFederalHelp.

Federally insured by NCUA.

iPhone®, iPod Touch® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Message and data rates may apply.

Continued use of GPS running in the background can dramatically decrease battery life.
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