67
fair

New Look Fashion Online | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at New Look? Unlock additional insights
Android unitQ Score
Android User Feedback
83%
Android
52 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
11 Reports
User Feedback
17%
iOS
11 Reports
83%
Android
52 Reports
New Look Fashion Online - Latest Quality Issues
iOS
Dec 6, 2024
Could be better
I don't appreciate having to pay £6 for delivery and when I need to return something pay an extra £3. I like the clothes but this is annoying.
Android
Dec 8, 2024
Cannot open, makes my whole phone glitch.
Android
Dec 10, 2024
Won't load
iOS
Dec 11, 2024
Wrong address added to my account
So noticed on my tracking details that my order was going to wrong address and tried to contact new look and there is a 44-57 minute wait
Android
Dec 12, 2024
App is fine to navigate but should secure your items in your basket for a minimum of 15/20 mins at least. My jacket was literally taken out of my basket while I went to add a new card. So annoyed. I'd been waiting for it come back into stock and had been checking the app.
Android
Dec 13, 2024
Cannot accept my name, password useless to order from
Android
Dec 16, 2024
2nd day, trying different payment methods and none of them is working.. after confirming the purchase, it throws you straight back to the basket. Tried 2 PayPal, klarna...card.. none is working!
iOS
Dec 16, 2024
Poor UX and filtering
Poor filtering options and limited UX features to aid / streamline navigation making finding things like a simple top that I've tried on on a physical store a chore to find online, fatigue and dropping out from the app despite my a) knowing New Look have the top online and b) wanting to make New Look a destination for a quick basics shop
Android
Dec 18, 2024
Absolutely gone to shite. After the update, the app logged me out. Having tried my password & then trying to reset the password, I keep getting an error message saying 'password already updated'...it is not. Is there someone I can contact about this issue or better still improve your app...isn't that what updates are ment to do?
New Look Fashion Online - Product Description
Get that New Look feeling wherever, whenever with our app. Providing you with feel-good fashion 24/7, discover everything from the latest styles to saves worth smiling about, all at the tap of a screen.

And the perks don’t end there…

• Get notifications for all the latest trends and offers.
• Discover 100s of new styles before anyone else.
• Get exclusive access to saves.
• Seen something you love? Just ‘heart’ it and buy it later.
• Enjoy a personalised homepage tailored to you.
• Share looks you love with friends and family.

#ThatNewLookFeeling is just a tap away. See you there…
Want to improve your unitQ Score by 20% within 30 days?
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