54
fair
NJ TRANSIT Mobile App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
62 Reports
62 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
18 Reports
18 Reports
User Feedback
23%
iOS
18 Reports
18 Reports
78%
Android
62 Reports
62 Reports
NJ TRANSIT Mobile App - Latest Quality Issues
Android
Feb 21, 2025
Don't have the pop-up for rating the app impede my purchasing and activating a ticket. Stop the pop-ups for things that are irrelevant. Allow the "back" button to dismiss pop-upa.
iOS
Feb 21, 2025
NJ transit app and its train service r worst ever
Worst ever train service , monopoly and hence doenst care
iOS
Feb 23, 2025
For me the only good thing this is for is purchasing your tickets
The bus times are almost always inaccurate. I'll try to see what time the bus comes so I can leave accordingly. For example, if I have to be at work at 4pm I'll check around 2 for the bus times, it only shows bus times for the next 15 minutes, sometimes 30 minutes, sometimes an hour. So then I wait to check again at 2:30 or 3. It's show buses coming at like 3:15, 3:45, 3:53, 4:05. I check again 5 minutes later the bus times that show up are 3:15, 3:53, 4:05 so I almost always have to end up being late or taking an uber instead. The Trip Planning tab is not that easy. It gives you the run around and seems like the trip they plan for you is whatever brings the most money. Every time I try to plan a trip I go on the actual website to double check and I'll get completely different trip options and the ones that show up on the app always have multiple transfers while the website will show a trip with 0 or 1 transfers. Searching for bus stops is also an issue unless I have the actual bus stop number.
Android
Feb 25, 2025
The user interphase isn't asthetically pleasing and you have to figure out what to do yourself. But it's quick and easy to use once you figure it out. It is more convenient than other ticket purchasing methods.
Android
Feb 25, 2025
After entering destination on scroll down, the app went back to enter origin and did not proceed to ticket info.
Android
Feb 25, 2025
Awful, the app doesn't work frequently, especially when teying to purchase a ticket
Android
Feb 26, 2025
Sometimes it doesn't work and the only solution is to uninstall and reinstall
Android
Feb 26, 2025
Can't login, can't reset my password, can't even make a new account. Support is unresponsive
Android
Feb 27, 2025
Easy to use, great for tracking trains. Just please fix the "MyTix is unavailable" error- I haven't been able to purchase a ticket in over a week
NJ TRANSIT Mobile App - Product Description
Using the NJ TRANSIT Mobile App, it’s easier than ever to travel throughout New Jersey to New York and Philadelphia. NJ TRANSIT information is conveniently available to you. Buy and display passes or tickets securely and get transit options on your mobile device. •MyTix® mobile ticketing •My Transit Alert notifications; real time rail and bus arrival/departure information •Trip planning for rail, bus and light rail service Features: • MyTix – Buy and display your pass or ticket securely on your mobile device • MyTransit Wallet: Cash in App – store cash value to buy tickets and passes • Rider Tools – Manage My Transit alerts for push notifications, check service advisories and plan trips. • My Transit Alerts – Receive push notifications of NJ TRANSIT Rail, Bus & Light Rail travel alerts • Trip Planner – Receive suggested options for travel to your destination • Schedules – Make travel plans using quick station-to-station schedule for rail, bus & light rail • DepartureVision® – Get real-time train status for your selected station • MyBus® – View bus arrivals for your stop • Contact Us – Provide feedback on your travel experience
All intellectual property rights, including trademarks and word marks, are the property of respective owners