40
poor
NJ TRANSIT Mobile App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
73 Reports
73 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
34 Reports
34 Reports
User Feedback
32%
iOS
34 Reports
34 Reports
68%
Android
73 Reports
73 Reports
NJ TRANSIT Mobile App - Latest Quality Issues
Android
Dec 12, 2024
The updated version doesn't show the schedules. Continuously saying 'We are unable to process the request at this time'. Tried uninstalling and installing back still it doesn't work. The schedule timings are also shown for the entire day rather starting from latest times.....very disappointed
iOS
Dec 13, 2024
Works but scams students
false advertised “student plan” where you're told about a “25% off” discount for being enrolled, which translates to “buy 3 months at full price and get the fourth free but within a specific timeframe of months”. These guys are scum for that. Otherwise, app is fine, just be truthful at the bare minimum
iOS
Dec 14, 2024
Schedules Now Messed Up
What on earth possessed whoever decided to make the schedules include 24 hours no matter what time of day we're checking? Before when I selected “train schedules,” the app gave me every train FROM THAT POINT ON in the day. If I was checking at 5:30PM, it showed the 5:55 to midnight. Now it starts at 4-something AM no matter what. So I have to scroll down and figure out the next available train, wasting time that was never wasted before. This is pointless, unless NJ Transit starts running time machines so that we can go back and take trains that have already left the station. Please fix!
iOS
Dec 14, 2024
Doesn’t work
Email verification did not work. Couldn't access my account. App doesn't work.
iOS
Dec 14, 2024
Sometimes is better cash or the physical ticket
Usually the app works but there's some times that the app charge you the fare and then in the app you don't have your ticket it feels like a scam!! Good luck
iOS
Dec 14, 2024
Just Ok
Please make MyTrain work
iOS
Dec 15, 2024
Why does this app require me to make an account?
It makes no sense that this app requires us to sign up before we can purchase tickets. After making the account it requires us to verify our email, but their stupid verification server doesn't even work. I've been waiting for 10 minutes to receive my verification all while constantly spam clicking their resend verification button to no avail. Please fix your servers or do NOT require us to sign up!!! How hard is that to understand
iOS
Dec 18, 2024
Can't Log In !!
The new rewards section wouldn't work so I deleted & reinstalled the app to see if that would fix it. Couldn't remember my password and the reset password option was a joke. Takes over 15 minutes to send a code then that code doesnt work! Then it would send multiple codes and give an error message to wait 15 mins after using 3 codes, I rely on this app to take the bus for work every day. So I tried using an alternate email to make a new account and seemed to be fine. Went to use it this morning at the bus stop and upon signing in the app told me to delete the app and reinstall!!!! Absolutely not. Now I cannot sign on to EITHER account. Stuck on a loading icon. Get it together, please!!
iOS
Dec 18, 2024
Can’t login in a different time zone
I don't get why NJ Transit would want to prevent people not in or near New Jersey from looking up old order tickets. The app gives a weird error message saying, “Incorrect device date & time. Please check and enable the Auto Date & Time settings on your device before proceeding.” Whatever policy or liability reason they felt the need to do so, they should change it. I'm trying to expense my business trips. I deducted two stars from the app for this difficulty.
NJ TRANSIT Mobile App - Product Description
Using the NJ TRANSIT Mobile App, it’s easier than ever to travel throughout New Jersey to New York and Philadelphia. NJ TRANSIT information is conveniently available to you. Buy and display passes or tickets securely and get transit options on your mobile device. •MyTix® mobile ticketing •My Transit Alert notifications; real time rail and bus arrival/departure information •Trip planning for rail, bus and light rail service Features: • MyTix – Buy and display your pass or ticket securely on your mobile device • MyTransit Wallet: Cash in App – store cash value to buy tickets and passes • Rider Tools – Manage My Transit alerts for push notifications, check service advisories and plan trips. • My Transit Alerts – Receive push notifications of NJ TRANSIT Rail, Bus & Light Rail travel alerts • Trip Planner – Receive suggested options for travel to your destination • Schedules – Make travel plans using quick station-to-station schedule for rail, bus & light rail • DepartureVision® – Get real-time train status for your selected station • MyBus® – View bus arrivals for your stop • Contact Us – Provide feedback on your travel experience
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