fair

Nordea Mobile - Finland | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

2 Points Past 30 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

61%

Android
35 Reports

iOS unitQ Score

iOS User Feedback

39%

iOS
22 Reports

User Feedback

39%

iOS
22 Reports

61%

Android
35 Reports

Nordea Mobile - Finland - Latest Quality Issues

Android

Dec 10, 2024

After 50 years as a customer, you are treated as a criminal when someone hijacks my account. Is that your policy. You are amazed at the way you treat customers. Regards Roger Småroos

Android

Dec 11, 2024

Quite deficient, customer service still plays worse and the customer has to do aspa work while aspa messes up and the bank spreads its hands. It would also be nice to get bank statements easily taken and not always through battle.

iOS

Dec 12, 2024

Op-mobile should be modelled on

I was previously a customer of OP. Their op mobile app is really good. Compared to that, nordea's app is confusing and really bad. For example, Nordea cannot choose the default account for e-invoices from which the charge is sent. You will have to each **** invoice separately to edit and change the account that leaves the real account. For the developer, the answer to the default e-invoice account. I have 2 active accounts from which e-invoices are sent. Of course, I can choose a default account, but then all e-invoices will be directed to that account. In any case, you will have to edit the invoices so that the saar leave the correct account. Still, you will notice afterwards that again there has been a payment from the wrong account when you have not remembered to modify the payment to leave the correct account. In Op-mobile, you can choose your own chargeable default account for the e-invoice provider and it will remember it. I would desperately miss such a feature for Nordea as well!

Android

Dec 13, 2024

Copy payment function gone.

Android

Dec 13, 2024

Nordea has promised to call me already on the 4th day, definitely not called!!!????????

iOS

Dec 15, 2024

Not good service

For refunding need to call many time but still didn't came refund

Android

Dec 17, 2024

I installed on a new phone and for some reason the mobile app says after each login attempt that I am automatically logged out. Fortunately, online banking can also be accessed with a mobile phone, but it is really frustrating when mobile banking does not work. The proposed solution does not help. I also tried removing the mobile bank from my old phone, the play store still claims that the app is also installed on my old phone.

iOS

Dec 18, 2024

Eero

My account has been closed because I used a debit card to pay for the card PIN when prompted. Reportedly, Nordea's authentication PIN should have been used. I'm practically penniless for 24 hours and even the helpline won't help me because I can't verify my identity (because my identification is locked). How can a bank act so harshly?

iOS

Dec 18, 2024

Dark mode icon support

Please bring dark mode icons.

Nordea Mobile - Finland - Product Description

Nordea Mobile is a convenient way to access your finances on the go.

See how quick and easy Nordea Mobile is to use
1. Click “Install” to download the app.
2. Log in with the Nordea ID app or code calculator.

What can I do with Nordea Mobile
• See all your finances in one place on the Overview tab. Add, hide or rearrange content to personalise your experience.
• Conveniently transfer money between your accounts or to a friend.
• Quickly pay your physical invoices by scanning them with your camera.
• Access your digital wallet – pay with Google Pay or Apple Pay.
• Log in securely with the Nordea ID app, your biometrics or a password. The choice is yours.

Convenient access to your cards
• If you forget your PIN for one of your cards, you can view it directly in the app.
• If you lose a card, you can block it temporarily or permanently. If you block the card permanently, you will automatically be sent a new card.
You can minimise the risk of fraud by limiting the geographical areas where your credit card can be used and by restricting usage for online shopping.

Deeper insight into your finances
• On the Insights tab, you can see your income and expenses at a glance. Gain deeper insights by seeing where and how you spend your income with the app’s categorisation feature.
• You can add products from other banks to the app so you have all your finances in one place.

We are here for you
At Nordea, we put our customers’ needs first. Contact us directly through the app via chat, by phone or by booking an online meeting with one of our advisers.

Our mobile banking app is designed with you in mind
We continuously update the app based on your feedback to ensure you have the best experience possible. Leave us a review or send feedback directly through the app. We would love to hear your thoughts.