80
good
Nordstrom | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
21%
Android
17 Reports
17 Reports
iOS unitQ Score
iOS User Feedback
79%
iOS
64 Reports
64 Reports
User Feedback
79%
iOS
64 Reports
64 Reports
21%
Android
17 Reports
17 Reports
Nordstrom - Latest Quality Issues
iOS
Feb 13, 2025
Empties my cart after an hour or when I close the app?..
I've added a few things to my cart. Closed the app. Reopened it 30 min later - my cart was empty. Re-added things I was interested in, did NOT close the app. Came back to it an hour later - the cart was emptied again. What's the point of having a shopping app when it keeps emptying my cart multiple times through the evening?..
iOS
Feb 14, 2025
Face ID
You updated the app & took away facial recognition which is very conscientious & safe! The new layout of this app is not appealing.
iOS
Feb 14, 2025
Now understand why store phone#s aren’t tappable in app
I know Nordstrom prides itself on good ux so I was a bit surprised the local store number wasn't tappable in the app. But after repeated calls to the local store and infinite wait times I now understand why they wouldn't want customers going this path. That being said, I have no idea of what's going on with my alterations and just tired of dealing with this.
iOS
Feb 15, 2025
AirPlay is broken
Their airplay/screen cast is broken for months. Nothing is clickable once the screen is casted on TV.
iOS
Feb 16, 2025
New Arrivals
Stopped getting new arrival notifications for my favorite brands. Somewhat hard to believe there aren't any in 3 days but I'll still be on the lookout 🫤
iOS
Feb 19, 2025
Ferragamo belt
For a belt that's over 400.00 it should have come boxed a lot better than plastic wrap! I get better packaging from SHEIN.
iOS
Feb 23, 2025
Inaccurate store inventory in search results
Very annoyingly, if you attempt to filter search results by what's in stock at a particular store, you find that the results are completely inaccurate.
iOS
Feb 26, 2025
Delivery
Use to love Nordstrom's and ordering online, who ever they use for delivery is terrible, I ordered a birthday gift for a family member and it has now been delayed again. This is the last time I order online from Nordstrom's. So essentially they have lost my business because I don't go the the store front to shop
iOS
Feb 27, 2025
Very clunky App
Not a terribly user friendly App. Not so easy to navigate for customer service. Really easy to buy something, not so easy to get help when the item is not quite right. Sorry Nordstrom.
Nordstrom - Product Description
Since 1901, Nordstrom has been a leading fashion retailer known for our commitment to providing customers with the best possible service. The Nordstrom app is everything you love about the Nordstrom experience and more. Enjoy convenient shopping wherever you—and your phone—may be. Plus, get access to app-only features! ONLY IN THE APP • Alerts when your favorite items come back in stock or go on sale in your Wish List or Bag • Save your favorite brands for personalized recommendations and alerts about new arrivals • Easily filter searches by your brands to find exactly what you want • Request contactless Curbside Pickup at selected stores and we’ll bring your online order out to your car • Redeem Nordy Club notes faster • Pay with your Nordstrom card in store using a QR code MORE THINGS TO LOVE • Free Shipping. Free Returns. Exclusions Apply. • A personalized experience with item recommendations tailored just to you • Trustworthy ratings and reviews from customers with verified purchases • Free personalized advice on fashion, beauty, gifts and more • Order tracking and purchase history ABOUT NORDSTROM Nordstrom offers our customers one of the most extensive selections of clothing, shoes and accessories for men, women, kids and the home. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion or gifts. Fashion changes. Shopping changes. Our commitment to happy customers doesn't. Download the Nordstrom app today for easy and convenient shopping.
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