73
good
Nordstrom | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
30%
Android
30 Reports
30 Reports
iOS unitQ Score
iOS User Feedback
70%
iOS
69 Reports
69 Reports
User Feedback
70%
iOS
69 Reports
69 Reports
30%
Android
30 Reports
30 Reports
Nordstrom - Latest Quality Issues
Android
Jan 22, 2025
This organization has been most difficult to find items online, Do Better...
iOS
Jan 22, 2025
Painful to use
When trying to check account or simply want to make a payment through this app, I am constantly asked for 2-step verification, even though I didn't request it. I also choose ‘Remember Device', and eventually need to call. This has been the case for several years and no improvements to the app. Very frustrating and disappointing.
iOS
Jan 22, 2025
Spinning circle
Getting the spinning circle and the app won't load any results when shopping. Can't see any search results or my cart.
iOS
Jan 24, 2025
Rate
I gave a rate of 3 stars because everything I'm choosing is not in store. Also, my size isn't available in every shoe I'm choosing.
iOS
Jan 24, 2025
Horrible service
They sent me two completely different shoes the first call the offered a refund and sent a return label to my email leaving me to figure out what I was going to return it in. Second call the offered an exchange only to tell me they could not honor an exchange because the first rep immediately started a return. Nordstrom is a JOKE how do u send out two completely different shoes?
iOS
Jan 24, 2025
Worst app
You'd think Nordstrom app wouldn't be constantly not loading and shutting down - horrible
iOS
Jan 25, 2025
Last update glitchy
The app has been very glitchy since last update a week or so ago.
iOS
Jan 27, 2025
Tons of problems
Trying to Navigate this site is confusing and it never works when I am searching for something specific! They do not offer live chat to get help! Hire some real IT people Nordstrom
iOS
Jan 27, 2025
Unable To Place & Track International Orders
I like the Nordstrom app for placing and tracking domestic orders. The app deserves 5 stars for domestic (ie within the US) orders. However, I am giving it a 3 star because I am unable to place international orders (eg to Japan, which I can only do on the website). Also I am unable to track international orders at all (ie neither in the mobile app or on the website).
Nordstrom - Product Description
Since 1901, Nordstrom has been a leading fashion retailer known for our commitment to providing customers with the best possible service. The Nordstrom app is everything you love about the Nordstrom experience and more. Enjoy convenient shopping wherever you—and your phone—may be. Plus, get access to app-only features! ONLY IN THE APP • Alerts when your favorite items come back in stock or go on sale in your Wish List or Bag • Save your favorite brands for personalized recommendations and alerts about new arrivals • Easily filter searches by your brands to find exactly what you want • Request contactless Curbside Pickup at selected stores and we’ll bring your online order out to your car • Redeem Nordy Club notes faster • Pay with your Nordstrom card in store using a QR code MORE THINGS TO LOVE • Free Shipping. Free Returns. Exclusions Apply. • A personalized experience with item recommendations tailored just to you • Trustworthy ratings and reviews from customers with verified purchases • Free personalized advice on fashion, beauty, gifts and more • Order tracking and purchase history ABOUT NORDSTROM Nordstrom offers our customers one of the most extensive selections of clothing, shoes and accessories for men, women, kids and the home. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion or gifts. Fashion changes. Shopping changes. Our commitment to happy customers doesn't. Download the Nordstrom app today for easy and convenient shopping.
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