82
good
Nordstrom | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
20%
Android
26 Reports
26 Reports
iOS unitQ Score
iOS User Feedback
80%
iOS
106 Reports
106 Reports
User Feedback
80%
iOS
106 Reports
106 Reports
20%
Android
26 Reports
26 Reports
Nordstrom - Latest Quality Issues
iOS
Nov 10, 2024
Charged Twice/Customer service was the worst!
Never buying anything through this app again! I bought two things online and was double charged. Once when I placed the order and a second days later. I called customer service and was told this is something Nordstrom does online, they double charge and then the second charge will drop off eventually. In this economy, I don't have the kind of money to wait for money I had already budgeted for other things! Not to mention this double charge threw me into overdraft charges that I will now have to pay. This is the worst experience I've ever experienced with a company ever. DO NOT BUY FROM THIS APP!
iOS
Nov 11, 2024
The site was challenging.
Couldn't apply my Nordy note.
iOS
Nov 13, 2024
OMG - I would give them ZERO STARS if possible
I have been a customer and card holder since 1996 and the service provided online/phone is abysmal. And, yes…to the Nordstrom family…I am your neighbor in Bellevue and on San Juan Island. Back to NMs, Barney's and Saks since you all can't keep up.
Android
Nov 13, 2024
Well never use Nordstroms Nordstroms Rack Last Chance Nordstrom app Nordstroms Credit cards ever ever again it's too many stores to shop with to be going threw unnecessary problems I'm cool on Nordstroms 1 more payment to close this account!!!!
iOS
Nov 15, 2024
Men’s Sweaters
I used to love shopping Nordstrom‘s for my husband‘s sweaters, and I would find delightful patterned very unique sweaters to purchase. Now I only find solid colored sweaters, and none of the artistry that I've seen previously. If I'm looking in the wrong areas, please let me know. Thank you.
iOS
Nov 15, 2024
Stop it
Stop the WOKENESS! I willl continue to find products at other stores until you stop it!
Android
Nov 16, 2024
The park meadows Nordstrom used to be a fun place to shop. I loved buying facial products and mens cologne. They had no problem providing a sample now and then to make sure the product is exactly what I wanted to purchase. Today I stopped by and I actually had a sales lady tell me that the product was too expensive. That she would have to give me a cheaper product to try. she made me feel bad for asking. This is not the Nordstrom that I enjoy shopping at. They need to tone down the bad attitude!
iOS
Nov 16, 2024
Website inoperable
This used to be a great website. But for the last couple of weeks, it is not working correctly. I know it is not just my phone, because there has been announcements on the site saying they know there's an issue and it's being worked on. But I'm not seeing that announcement anymore and there are still issues with it not working. Disappointing, especially at this time of year.
iOS
Nov 17, 2024
Needlessly Annoying
Since the update to the holiday animation, the app stops my regular audio from playing when I launch it. Very annoying.
Nordstrom - Product Description
Since 1901, Nordstrom has been a leading fashion retailer known for our commitment to providing customers with the best possible service. The Nordstrom app is everything you love about the Nordstrom experience and more. Enjoy convenient shopping wherever you—and your phone—may be. Plus, get access to app-only features! ONLY IN THE APP • Alerts when your favorite items come back in stock or go on sale in your Wish List or Bag • Save your favorite brands for personalized recommendations and alerts about new arrivals • Easily filter searches by your brands to find exactly what you want • Request contactless Curbside Pickup at selected stores and we’ll bring your online order out to your car • Redeem Nordy Club notes faster • Pay with your Nordstrom card in store using a QR code MORE THINGS TO LOVE • Free Shipping. Free Returns. Exclusions Apply. • A personalized experience with item recommendations tailored just to you • Trustworthy ratings and reviews from customers with verified purchases • Free personalized advice on fashion, beauty, gifts and more • Order tracking and purchase history ABOUT NORDSTROM Nordstrom offers our customers one of the most extensive selections of clothing, shoes and accessories for men, women, kids and the home. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion or gifts. Fashion changes. Shopping changes. Our commitment to happy customers doesn't. Download the Nordstrom app today for easy and convenient shopping.
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