68
fair
Nordstrom Rack | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
40%
Android
41 Reports
41 Reports
iOS unitQ Score
iOS User Feedback
60%
iOS
61 Reports
61 Reports
User Feedback
60%
iOS
61 Reports
61 Reports
40%
Android
41 Reports
41 Reports
Nordstrom Rack - Latest Quality Issues
iOS
Dec 14, 2024
STOP USING TFORCE COMP
Please stop using TFORCE to delivering our orders, please please please, they don't do they job well .
iOS
Dec 16, 2024
Payment
Getting y'all to take my payment is a pain.
iOS
Dec 16, 2024
Returns instructions
Im in Willowbrook and the email sat to return on order ick up, but no. They make do the line due to no computers. Just be more clear next time
Android
Dec 17, 2024
no options
Android
Dec 18, 2024
Nordstrom Rack San Diego (Mission Valley) made the terrible decision to make returns part of their regular checkout line, creating an even bigger headache shopping in store. Please bring back your return line! I had to wait 30 min to return a shirt.
iOS
Dec 19, 2024
Customer service
Very frustrating. There is no option for online chat. I called customer service twice and each time I could barely hear the representatives. I know it's not my phone because when I was on hold and listening to their automated messages, they were clear. The Nordstrom brand is going downhill.
iOS
Dec 20, 2024
Returns
Returns amounts not reflected timely. Return date not shown in receipt
iOS
Dec 21, 2024
Surcharge NOW to ship to Alaska? Seriously?
Believe that the first Nordstrom's store opened in Seattle And the second in Anchorage, Alaska. Totally ridiculous. Have been a customer for well over 40 years and never had to pay a surcharge. Why now? It's not like we have a huge population. Only shop online if shipping is free and most of the time it is. Nordstrom's is behind the times. I will think twice about whether I need an item… most likely I probably don't. Will find other venues that don't penalize Alaska, after all, we are the 49th state. Perhaps at one time there was a cost for shipping and handling, but this went away several years ago. It is too bad that you cannot offer shipping costs to be removed if the product is sent to our local Nordstrom's Rack. The rack here is pretty pathetic, and I rarely, rarely shop there. Thank you for taking the time to read this message. Susan
Android
Dec 21, 2024
The scan feature doesn't work on the search bar. The screen just flashes.
Nordstrom Rack - Product Description
The Nordstrom Rack app for iPhone and iPad puts the brands you love up to 70% off right at your fingertips. Plus, it gives you instant access to exclusive flash sales—all from the same app! APP FEATURES Shop new arrivals, markdowns and sales on the go. Scan in store or at home to find other sizes or colors online. Take a picture of an item to find something similar. Toggle in the app for daily flash sales and limited-time shops. And enjoy free shipping on orders over $89 and easy 45-day returns by mail or to any Nordstrom Rack, Nordstrom Local or Nordstrom store in the U.S. GET $5 OFF IN OUR APP Download the Nordstrom Rack app now for this offer. Valid for first-time app download only. For terms and conditions, go to www.nordstromrack.com/promo/nordstromrackapp ABOUT NORDSTROM RACK Nordstrom Rack is where style meets savings. We offer the most current trends and brands you love up to 70% off original prices—each and every day. Whether you prefer the convenience of online shopping or crave the thrill of treasure hunting at one of our many stores, we’ve got you covered.
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