27
poor
North Lane | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
55 Reports
55 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
23 Reports
23 Reports
User Feedback
29%
iOS
23 Reports
23 Reports
71%
Android
55 Reports
55 Reports
North Lane - Latest Quality Issues
Android
Mar 25, 2025
Most of the time I try to log in on the app it says "Sorry, there was an error processing your request. Please try again later"
Android
Mar 26, 2025
I want to meet the geniuses who designed this app and website. Did even a SHRED of UX go into these designs? I've had this card for 7 years now and not ONCE has it worked at the time I tried to use it. I'm perpetually locked out of the site and I don't get any temp passwords when I use the "Forgot password" option. Sending emails to their help address is useless. No one replies. You have to call for every damn thing,often multiple times. So frustrating to have all my money locked up in this card
Android
Mar 26, 2025
Always something with this app... Garbage. Can't login, wrong email address, no way to contact someone.
Android
Mar 27, 2025
very bad app everything have to uninstall an install to open
iOS
Mar 27, 2025
Update
Why the update if every time you try to log in ask for code, you add the code and send you back to the same page ask for resent code. At the end you can see anything or open the app. Total failure
Android
Mar 28, 2025
just got this card today and customer service is extremely rude the guy just kept telling me I need to make sure I had version 2.8 of the app.. I asked him how I know which version I have he told me to Google it! and every time I try to log into this website it tells me wrong username and password
Android
Mar 28, 2025
not working always error 🙃
Android
Mar 28, 2025
garbage never works 80% of the time..... only using this app because the company I work for pays through this garbage app......
iOS
Mar 29, 2025
Not able to login due to repeated otp sending
This otp is getting annoying i couldn't even access my account gor 1 minute and it ask for another otp. This is bad development of the app
North Lane - Product Description
The North Lane Mobile app lets you manage your North Lane prepaid card easily from your smartphone. The app provides you with important and useful functions such as: - Activate your card - Display your card balance - View your transaction history - Locate in-network ATMs The simple way to manage your prepaid card Download the North Lane Mobile app for free and get started in a few easy steps. You can also use fast fingerprint authentication instead of entering a password. The most important functions in detail Show Balance On the dashboard, you can view the current balance of your prepaid card in real-time. Transaction History View your transactions in detail and filter them according to date. ATM Locator Enter your location to view in-network ATMs near you.
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