36
poor
NS Travel Planner | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
80 Reports
80 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
38 Reports
38 Reports
User Feedback
32%
iOS
38 Reports
38 Reports
68%
Android
80 Reports
80 Reports
NS Travel Planner - Latest Quality Issues
Android
Dec 18, 2024
Function to import tickets from URL is not working!!! Fix it ASAP!!!
Android
Dec 19, 2024
fine for the train, but don't miss several non-train services. have to walk 28 minutes instead of just showing the GVB services and a few more things with buses at different places in the Netherlands.
iOS
Dec 19, 2024
Very limited functionality on iOS devices
Earlier there was apparently something negative about the app, so a new attempt. Tested on both iPhone and iPad. I couldn't load e-tickets on either device, something the organization is aware of. There is no support for apple wallet, so you can buy your ticket again via vending machine or find a printer somewhere, only through the app you can use the etickets and this does not work on iOS because they have to make an update first. This is the main reason for the 1 star review. Too bad that 4 years later the app still doesn't work. Old (2020-2021):Travel information is often incorrect and gives all kinds of other transport options (bus?) which misleads you as a traveler to incur extra costs on top of your already paid train ticket.
Android
Dec 19, 2024
The tickets in the email does not load in the app..
Android
Dec 19, 2024
Unreliable during failures. Always logged out.
Android
Dec 20, 2024
can't even see how much a return ticket costs
Android
Dec 21, 2024
Purchased cards appear late or not in the app
Android
Dec 22, 2024
Overall, it's a pretty good app. The conductors are usually friendly, but I had a less good experience. First of all, there are often repairs, which sometimes prevent you from reaching your destination. And once I had a very unpleasant situation: I was told that I could not travel with my bike, although it was not rush hour. The next day, however, I saw a man with a large bicycle traveling quietly at the same time. That was strange and unpleasant.
Android
Dec 22, 2024
I hate that every time I buy a ticket it tries to sign me up for marketing emails. The navigation between my journey to the ticket page is cumbersome.
NS Travel Planner - Product Description
About the NS app The free NS app is your ideal travelling companion. It lets you plan your entire journey to any address in the Netherlands and keep up to date with the latest travel information and any disruptions as you go. You can also easily check where you can hire a public transport bicycle or shared car in your area, or quickly find the nearest P+R if you are travelling partly by car. See how crowded it is on the train and have your tickets quickly on hand. Everything to help you get going by whatever transport suits you best today. Why traveling with the NS app + Best app in the Public Transport category + over 2 million users + Quick, safe and easy payment + The “Nearby me” feature lets you see exactly which forms of transport are available in the neighbourhood, from train, bus, tram and metro to public transport bicycles and shared cars. All in a single overview. So it’s the easy way to plan your entire door-to-door journey. + Arrange it all easily in Mijn NS. You can check your balance, access your journey information, simply change your travel class and view and change your season tickets. Feedback Every journey starts with the NS app. That’s why we’re always improving the app with new functions that will help you with your journey even more. If you have any questions, tips or other feedback, let us know in the app. That will let us make the app experience even better!
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