70
good
NS Travel Planner | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
32 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
52%
Android
36 Reports
36 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
33 Reports
33 Reports
User Feedback
48%
iOS
33 Reports
33 Reports
52%
Android
36 Reports
36 Reports
NS Travel Planner - Latest Quality Issues
Android
Mar 18, 2025
Rude and unjust staff behavior with tourists on the train and terrible online support for that.
iOS
Mar 21, 2025
Update is 🙅🏻♀️
The update is just terrible. When you need to buy a ticket quickly, you now always have to enter a ton of information about yourself—email, last name, first name... It used to be simple and fast. All my friends have stopped using it, and so have I, because it's too time-consuming and seems designed just to make ticket purchasing more complicated.
iOS
Mar 21, 2025
Great for trains, not tickets
Official Dutch Rail app has trains sorted, but buying a ticket is impractical. No one touch Apple Pay, or even option to remember card info. Every time you'll be sent to a web page to key in your card details. Impractical for public transport.
Android
Mar 23, 2025
Bought ticket online, but unable to upload in app, keeps saying I don't have a ticket even though I paid for it. A lot of hassle to get my money back and forced to spend another 60+ euros on a new ticket at the machine. This is really off-putting. Customer service lady is nice and understanding but says she can't help, I have to get a refund but very unclear how to do that as their app doesn't give that option.
iOS
Mar 23, 2025
Login Retention Issue
The user is automatically logged out of the app within hours. This issue appeared December 2024, multiple updates since, no fix! Pls fix. Once logged in, remain logged in.
Android
Mar 24, 2025
App will not start properly. Blank screen only. Suddenly works today.
Android
Mar 29, 2025
It works okay but they removed the ability to use my subscription discount in the app which was always helpful when travelling with others and I'm not really sure why they've done it.
iOS
Mar 30, 2025
Login Retention Issue, Can’t even save trips anymore!!! FIX!!
The user is automatically logged out of the app within hours. This issue appeared December 2024, multiple updates since, no fix! Pls fix. Once logged in, remain logged in.
iOS
Apr 1, 2025
Check-in and check-out does not work
Since the beginning of this year, I no longer receive notifications (iPhone) when checking in and out. Checked settings and re-downloaded app, but nothing helps. Chatbot doesn't know what to do either. When will this problem be fixed? Bad thing!
NS Travel Planner - Product Description
About the NS app The free NS app is your ideal travelling companion. It lets you plan your entire journey to any address in the Netherlands and keep up to date with the latest travel information and any disruptions as you go. You can also easily check where you can hire a public transport bicycle or shared car in your area, or quickly find the nearest P+R if you are travelling partly by car. See how crowded it is on the train and have your tickets quickly on hand. Everything to help you get going by whatever transport suits you best today. Why traveling with the NS app + Best app in the Public Transport category + over 2 million users + Quick, safe and easy payment + The “Nearby me” feature lets you see exactly which forms of transport are available in the neighbourhood, from train, bus, tram and metro to public transport bicycles and shared cars. All in a single overview. So it’s the easy way to plan your entire door-to-door journey. + Arrange it all easily in Mijn NS. You can check your balance, access your journey information, simply change your travel class and view and change your season tickets. Feedback Every journey starts with the NS app. That’s why we’re always improving the app with new functions that will help you with your journey even more. If you have any questions, tips or other feedback, let us know in the app. That will let us make the app experience even better!
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