50
poor

NYC ACCESS HRA | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
70%
Android
74 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
31 Reports
User Feedback
30%
iOS
31 Reports
70%
Android
74 Reports
NYC ACCESS HRA - Latest Quality Issues
Android
Dec 13, 2024
When you called they take for ever to respond sometimes you missed it because of that, need more workers
iOS
Dec 13, 2024
Poor app
Not very good app I can't update contacts it keeps saying unable to save smh
Android
Dec 14, 2024
Why can't I upload docs now?? That's the whole point
Android
Dec 15, 2024
I can't log back in because they keep saying this email address is taken this password is taken and it's me trying to get in using my same address smh 🤔
iOS
Dec 18, 2024
Corruption
HRA is one of the most corrupt services there is. They scheduled an appointment to call me and did not and that is the only way we can speak to anyone over the phone being that there are always too many calls to get through to someone
iOS
Dec 19, 2024
The balances
The app needs to be updated better. Because it shows balances that are not there
iOS
Dec 19, 2024
Had an appointment between 9 AM and 1 PM. I’m calling and calling no answer
Is an emergency situation that the judge stated for them to help me
Android
Dec 20, 2024
Imposible access please help me
Android
Dec 23, 2024
Don't know how to upload the decument
NYC ACCESS HRA - Product Description
ACCESS HRA mobile - your benefits on-the-go! 

View Case Details and EBT Balances
The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status. 

View Appointments
The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet.

View Payments
The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.

Required Documents
The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days.

Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency.

View Accepted Documents
The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.

Profile Information
The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need.

Additional Information
You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.
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