58
fair
NYC ACCESS HRA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
45 Reports
45 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
14 Reports
14 Reports
User Feedback
24%
iOS
14 Reports
14 Reports
76%
Android
45 Reports
45 Reports
NYC ACCESS HRA - Latest Quality Issues
iOS
Jan 18, 2025
Poor user interface
Functionality improvements needed
Android
Jan 19, 2025
Documents were uploaded in app and confirmation of appointments kept. phone interview for snap. I have not received snap benefits since September 2024. With a family composition of 5 including a toddler, and full time school students.
iOS
Jan 20, 2025
Bad luck
The app gives information that is never updated correctly and information is always off
iOS
Jan 22, 2025
Annoyed
App hasn't worked in two weeks. I uninstalled it and reinstalled it and it says can't connect to our system. What's going on? Besides that the app was good.
Android
Jan 23, 2025
I was getting $91.50 cash every 2 weeks,I recertify and now my cash was cut to $22.50 how I'm supposed to survive on that. then you have non Americans coming in and getting cater to. Adams/Hocal has to go and us as the ppl have the power to remove from office,it's time for a rep change.
Android
Jan 23, 2025
DURING THE RECERTIFICATION THEY ASK FOR DOCUMENTS AND WE SEND THEM ALL THE DOCUMENTS, BY CELL PHONE, BY FAX AND WE RESEND THEM, ONCE, TWO AND THREE TIMES BUT THEY DO NOT RECEIVE THEM AND THEY CONTINUE ASKING FOR THE SAME DOCUMENTS AND CLOSE THE CASES REGARDLESS OF THE FACT THAT THE PEOPLE ARE PHYSICALLY AND MENTALLY INCAPACITATED. IN ADDITION, THEY DO NOT ANSWER CALLS FROM THE NUMBER THEY PROVIDE AND THEY SEND FALSE INFORMATION TO THE IMPARTIAL HEARINGS. WE KEEP ALL THE EVIDENCE BECAUSE THIS HRA PROCEDURE WORSENS HEALTH
iOS
Jan 25, 2025
There is an error with the translation
Why, after selecting Russian as the language, are most button names displayed in Arabic?
Android
Jan 26, 2025
it's never up-to-date
Android
Jan 26, 2025
They really need to fix this app can't update any information app keeps closing making me sign in multiple times
NYC ACCESS HRA - Product Description
ACCESS HRA mobile - your benefits on-the-go! View Case Details and EBT Balances The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status. View Appointments The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet. View Payments The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card. Required Documents The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days. Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency. View Accepted Documents The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted. Profile Information The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need. Additional Information You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices. ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.
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