74
good
NYC ACCESS HRA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
78 Reports
78 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
19 Reports
19 Reports
User Feedback
20%
iOS
19 Reports
19 Reports
80%
Android
78 Reports
78 Reports
NYC ACCESS HRA - Latest Quality Issues
iOS
Feb 16, 2025
Login problems
Trying to log in but it keeps saying can't authenticate that's all keeps saying. Uhh
Android
Feb 21, 2025
not letting me upload documents for snap application case
iOS
Feb 23, 2025
Redirecting to nothing
The app doesn't let you complete much, once you get redirected to one page that hasn't been filled up all the way then you get to Another page you and nothing is saved im stuck filing out papers for reason
Android
Feb 25, 2025
I had to update my Google Play Store review because I have upgraded to the Galaxy S23 Ultra & I'm having technical issues with this mobile app there are times when I try to take a photo or upload a file for a specific document required sometimes it tells me upload failed we are currently having technical issues please try again later I never had this problem on my Galaxy S9+ you have to fix it ASAP or else I will lose my SNAP benefits by March 4th 2025
Android
Feb 25, 2025
I do like that we have control now with uploading our documents to make sure we get our benefits. The only thing is that it's never a proper update which tends to make me nervous and then have to go to the office itself just to make sure they received anything.
iOS
Feb 25, 2025
Extremely Late Notification
Lost My Family's Benefits Multiple Times Because Of Late Or False Info Or Notifications.
Android
Feb 27, 2025
Doesn't update with the correct amount of cash/stamps daily.
Android
Feb 28, 2025
Cannot upload files from phone. Have to print each document and take a photo. Ridiculous and useless! Been like that for years despite multiple complaints from everyone. Just let me pick a file from ANY folder on my phone!!
Android
Mar 1, 2025
The app at times doesn't give you the right snap amount.
NYC ACCESS HRA - Product Description
ACCESS HRA mobile - your benefits on-the-go! View Case Details and EBT Balances The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status. View Appointments The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet. View Payments The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card. Required Documents The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days. Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency. View Accepted Documents The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted. Profile Information The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need. Additional Information You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices. ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.
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