68
fair
Octopus Energy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 30 Days
Category: House & Home
30-Day Trend
Android unitQ Score
Android User Feedback
100%
Android
196 Reports
196 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
0 Reports
User Feedback
0%
iOS
0 Reports
0 Reports
100%
Android
196 Reports
196 Reports
Octopus Energy - Latest Quality Issues
Android
Feb 25, 2025
It's nice that the app was created, but it's still incomplete and not very fluid. At the moment I prefer to access the account directly from the site.
Android
Feb 26, 2025
The app is fine, but it hasn't shown consumption for months... I don't know why. I suppose it's because Edistribucion doesn't send the data, but you'll have to press harder to get it. It's impossible to see weekly or monthly consumption, a shame.
Android
Feb 27, 2025
complete nightmare trying to enter readings, been thrown out 3 times and can't get to the Electricity reading entry at all and when I got to contact us section it just directs me to log in again then refuses to log in.
Android
Feb 27, 2025
Login on laptop works but app does not
Android
Feb 28, 2025
Dashboard not working
Android
Feb 28, 2025
The app shows the bills but does not give information whether they are paid or not
Android
Mar 1, 2025
The Wheel of Fortune has a 404...
Android
Mar 1, 2025
The wheel of fortune is rubbish: I've been entering it for 4 months. I'm allowed to spin every time, but I always get a server error 404 🤮 You catch mice with bacon...
Android
Mar 1, 2025
Thank you for spinning the wheel of fortune after entering the meter reading. "Unfortunately, we couldn't find the page." After this contract, I'm out. Just because of the gender stuff in the app. That's harassment.
Octopus Energy - Product Description
Manage your Octopus Energy account from your fingertips. - Keep track of your account balance - View your recent transactions and billing history - Pay by card and manage your recurring payments - Get help with your account
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