73
good

Octopus Energy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: House & Home
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
100%
Android
165 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
165 Reports
Octopus Energy - Latest Quality Issues
Android
Mar 25, 2025
Latest version has broken part of the Intelligent octopus go setup. If you enter updated charging preference (percentage to add and Ready by Time) it appears to store them and allocate a schedule, but when you return to the charging preferences screen it has some previous values. It used to keep the latest entered values.
Android
Mar 26, 2025
I can no longer change my direct debit amount on the app and can no longer request a refund in the app. it says I do not have enough credit, but I have over £400 in credit.
Android
Mar 27, 2025
too confusing can't find the information I need. show a mixed up graph up is down, etc
Android
Mar 28, 2025
The app doesn't work at all - it simply gets stuck loading. I managed to log in once, and the app refuses to sync to updated information and won't load reports. I uninstalled and did a fresh install of the app, now I can't even log in anymore.
Android
Mar 30, 2025
flipping useless, try signing in and it literally just stays on the loading screen 🤦‍♀️ have the same problem with the website to!!
Android
Mar 31, 2025
system keeps ignoring my gas readings, a pain in the ☆☆☆▪︎☆.
Android
Apr 1, 2025
electric is find but still having to send gas meter readings
Android
Apr 1, 2025
it's faffy to get to spin after doing a reading lot of scrolling
Android
Apr 1, 2025
gas meter number 3, still not sending readings, smart meters. they are not
Octopus Energy - Product Description
Manage your Octopus Energy account from your fingertips.

- Keep track of your account balance
- View your recent transactions and billing history
- Pay by card and manage your recurring payments
- Get help with your account
Want to improve your unitQ Score by 20% within 30 days?
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