Quality degradation at Omada  
Users report higher volume of Quality Issues than usual
47
poor

Omada | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 30 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
36 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
21 Reports
User Feedback
37%
iOS
21 Reports
63%
Android
36 Reports
Omada - Latest Quality Issues
Android
Jan 23, 2025
Keeps deleting my weight history and saying I haven't weighed in using the scale they provided. I've weighed in several times and it deletes them or doesn't acknowledge that I've met a weigh in requirement.
iOS
Jan 26, 2025
Sadly lacking
Needs a way to scan barcodes to enter meals . Who wants to enter everything by hand? Also doesn't count number of floors accurately or at ALL.
iOS
Jan 26, 2025
Incompetent Customer Service
The app has promise. Too bad customer service only answer emails with macros instead of comprehending the issue.
iOS
Jan 27, 2025
Not helpful
The only thing this app is good for is tracking weight. If you are required to use this app for insurance purposes to get medication don't count on getting it. I have been engaged fully for 4 months but when it was time to approve my med all of a sudden I am not engaged on Omada. Very frustrating!
Android
Jan 28, 2025
Manipulated by my insurance to use this app to receive medical care, and my medicine still wasn't covered. If I could give this app 0 stars I would.
Android
Jan 28, 2025
Hard to edit starting point and goals. FAQS not helpful. Meal tracking is vague and includes no macros.
Android
Jan 28, 2025
awful program, awful customer service
Android
Jan 30, 2025
I was looking for weight loss apps, and this was one I downloaded. I NEVER uee this. In fact, I forgot I had it. Out of nowhere tonight, I received a package, and it was a weight scale that probably cost over 200$ !!!! I never ordered it, and I never would!
Android
Jan 30, 2025
Recently I can't access what my previous readings were on blood pressure or weight via the app. Phone says the app has a bug after deleting multiple times and re downloading
Omada - Product Description
As an Omada participant, the app gives you the best of the program experience and makes it even easier for you to stay engaged. 

With the app, you can:
Connect with your coach via direct messaging
Track your meals while you’re out and about
Track your steps and physical activity from Apple's Health App
Read and complete your weekly lessons in a mobile-friendly format
View your personal progress chart any time 
Interact with your group members on the group board

Omada® is one of the most engaging and effective ways to reduce your risk for a host of serious, preventable diseases, including type 2 diabetes and heart disease. We combine the science of behavior change with unwavering personal support, so you can make changes that actually stick.

About Omada Health:
We’ve pioneered digital behavioral medicine: a new approach to tackling the growing epidemic of type 2 diabetes, heart disease, and obesity. Our online programs combine world-class science, technology, and design to inspire and enable people everywhere to live free of chronic disease.

Named one of Fast Company’s “50 Most Innovative Companies in the World,” our team includes passionate and talented individuals from Google, IDEO, Harvard, Stanford, and Columbia. Our approach has been embraced by major employers across the country, including Costco and Iron Mountain, as well as leading health plans, such as Kaiser Permanente and BlueCross Blue Shield of Louisiana.
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