73
good

OneMain | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at One Main Financial? Unlock additional insights
Android unitQ Score
Android User Feedback
88%
Android
77 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
11 Reports
User Feedback
13%
iOS
11 Reports
88%
Android
77 Reports
OneMain - Latest Quality Issues
Android
Jan 15, 2025
Generally ok, biometric log in doesn't work
Android
Jan 16, 2025
The old UI in the app was friendlier. The new layout tried to over consolidated the functions and it's time consuming. OMF business policies should be scrutinized to ensure the daily interest rates and additional payments are clearly communicated. Only by reading the fine print you simply don't understand how the loan is structured. OMF should allow additional payments to automatically apply directly to the principal thus reducing interest on the loan directly thru the app
Android
Jan 17, 2025
The biometric option to log in never works, and we don't have an option to turn off or on the autopay either.
Android
Jan 18, 2025
your app is not letting me log in at all going on two weeks or more with biometric login.. please advise
iOS
Jan 18, 2025
Once you’re in, it’s great!
However, I'm sick of apps that ignore your settings. Face ID sign in? Nah. It just sits there on the sign in screen after scanning your face. The “remember me” slider? Obviously not if I'm logged out.
Android
Jan 19, 2025
It never remembers that I use my fingerprint to log in no matter what I do.
iOS
Jan 20, 2025
New app
The new app is terrible, nothing was wrong with the old app. Stop trying to fix what isn't broken. The new app doesn't even fit on the screen.
Android
Jan 23, 2025
For the most part the app is good I had trouble finding a button to give me my payoff amount. I found it once but when I went back to find it again I could not find it anymore. On the flip side the fact that they make it easy to make an additional payment is lovely.
Android
Jan 23, 2025
I got the app and it doesn't show my loan. When i log in it shows my credit card and it does say loan but wgen i click on loan it says no loan currently with us. I have called so many times and no one has actually help. I feel that when i was trying to apply for the loan everyone care more and now that i have the loan they dont care. Im so upset about one main
OneMain - Product Description
Mobile access to your OneMain Financial account is at your fingertips.  Log in to get full account details.

We offer personal and auto loans for purposes including:

Bill Consolidation
Home Improvement
Auto Purchase or Repair
Vacations
Unexpected Expenses
Major Purchases

Customer Commitment and Borrower’s Bill of Rights

We commit to put your financial well-being first, making responsible loans and never compromising your trust.

We respond Monday-Friday: 7 am-8 pm CT; Saturday: 8 am-5 pm CT

Use our mobile app to service existing loans and to submit applications to refinance existing loans. New loan applications can’t be submitted through the mobile app. Deleting the mobile app does not close or delete a OneMain loan account. As a regulated lender and financial institution, we must retain certain records under applicable law.

Our loans have minimum maximum repayment periods of 24 months and 60 months, respectively.  The Maximum Annual Percentage Rate (APR) for a personal loan is 35.99%.  Minimum and maximum loan amounts offered are $1,500 and $20,000, respectively.

Not all applicants qualify for larger loan amounts or most favorable loan terms.  Larger loan amounts require a first lien on a motor vehicle no more than 10 years old, that meets our value requirements, titled in your name with valid insurance.  Loan approval and actual loan terms depend on your state of residence and your ability to meet our credit standards (including a responsible credit history, sufficient income after monthly expenses, and availability of collateral). APRs are generally higher on loans not secured by a vehicle.  Highly qualified applicants may be offered higher loan amounts and/or lower APRs.  Loan proceeds cannot be used for post-secondary educational expenses; for any business or commercial purpose; to buy cryptocurrency or other speculative investments; or for gambling or illegal purposes.  Active-duty military, their spouse or dependents covered by the Military Lending Act may not pledge a vehicle as collateral.

Borrowers in these states are subject to these minimum loan sizes: Alabama: $2,100; California: $3,000; Georgia: $3,100; North Dakota: $2,000; Ohio: $2,000; Virginia: $2,600.

Borrowers in these states are subject to these maximum loan sizes: North Carolina: $9,000 for unsecured loans to all customers. For present customers, the max. secured loan amount is $9,000; Maine: $7,000; Mississippi: $12,000; West Virginia: $14,000.  Loans to purchase a motor vehicle or powersports equipment from select dealerships in NC, ME, and MS are not subject to these maximum loan sizes.

We charge loan origination fees.  Depending on the state where you open the loan, the fee may be a flat amount or percentage of the loan amount. Flat fee amounts vary by state, ranging from $25 to $500.  Percentage-based fees vary by state ranging from 1% to 10% of the loan subject to certain state limits on the fee amount.

Example Loan: A $6,000 loan with a 24.99% APR repayable in 60 monthly installments would have monthly payments of $176.07.

When refinancing or consolidating existing debts, total finance charges over the life of the new loan may be higher than your current debt because the interest rate may be higher and/or the loan term may be longer. Our loans include origination fees, which may reduce the amount of money available to pay off other debts.

State Licenses: OneMain Financial Group, LLC (NMLS# 1339418)- CA: Loans made or arranged pursuant to Department of Financial Protection and Innovation California Finance Lenders License. PA: Licensed by Pennsylvania Department of Banking and Securities. VA: Licensed by Virginia State Corporation Commission – License Number CFI-156. OneMain Mortgage Services, Inc. (NMLS# 931153). NY: Registered New York Mortgage Loan Servicer.  See more licensing information at nmlsconsumeraccess.org and onemainfinancial.com/legal/disclosures.

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