Quality degradation at OneMain  
Users report higher volume of Quality Issues than usual
65
fair

OneMain | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
69%
Android
53 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
24 Reports
User Feedback
31%
iOS
24 Reports
69%
Android
53 Reports
OneMain - Latest Quality Issues
Android
Nov 15, 2024
Can't log in after last update. If something is already working fine, just leave it alone.
Android
Nov 15, 2024
Always glitching constantly a burden
Android
Nov 16, 2024
Doesn't login anymore just constantly loads
Android
Nov 16, 2024
Their website looks better but isnt as intuitive
Android
Nov 16, 2024
Updated and stinks now not user friendly
Android
Nov 16, 2024
It works when I don't need it. Been trying to make a payment for the last 4 days and it finally opens today.....
Android
Nov 18, 2024
App is complete trash. Say's a lot about a company when the very thing you require to pay your loan doesn't work. Will not send you verification code to log in until you've closed the app and if you get lucky and get one it just buffers until you have to close out. Children running this place
Android
Nov 19, 2024
Keeps making me use verification codes, very annoying
Android
Nov 19, 2024
App after the new update is terrible. Account summary won't load, app lags
OneMain - Product Description
Mobile access to your OneMain Financial account is at your fingertips.  Log in to get full account details.

We offer personal and auto loans for purposes including:

Bill Consolidation
Home Improvement
Auto Purchase or Repair
Vacations
Unexpected Expenses
Major Purchases

Customer Commitment and Borrower’s Bill of Rights

We commit to put your financial well-being first, making responsible loans and never compromising your trust.

We respond Monday-Friday: 7 am-8 pm CT; Saturday: 8 am-5 pm CT

Use our mobile app to service existing loans and to submit applications to refinance existing loans. New loan applications can’t be submitted through the mobile app. Deleting the mobile app does not close or delete a OneMain loan account. As a regulated lender and financial institution, we must retain certain records under applicable law.

Our loans have minimum maximum repayment periods of 24 months and 60 months, respectively.  The Maximum Annual Percentage Rate (APR) for a personal loan is 35.99%.  Minimum and maximum loan amounts offered are $1,500 and $20,000, respectively.

Not all applicants qualify for larger loan amounts or most favorable loan terms.  Larger loan amounts require a first lien on a motor vehicle no more than 10 years old, that meets our value requirements, titled in your name with valid insurance.  Loan approval and actual loan terms depend on your state of residence and your ability to meet our credit standards (including a responsible credit history, sufficient income after monthly expenses, and availability of collateral). APRs are generally higher on loans not secured by a vehicle.  Highly qualified applicants may be offered higher loan amounts and/or lower APRs.  Loan proceeds cannot be used for post-secondary educational expenses; for any business or commercial purpose; to buy cryptocurrency or other speculative investments; or for gambling or illegal purposes.  Active-duty military, their spouse or dependents covered by the Military Lending Act may not pledge a vehicle as collateral.

Borrowers in these states are subject to these minimum loan sizes: Alabama: $2,100; California: $3,000; Georgia: $3,100; North Dakota: $2,000; Ohio: $2,000; Virginia: $2,600.

Borrowers in these states are subject to these maximum loan sizes: North Carolina: $9,000 for unsecured loans to all customers. For present customers, the max. secured loan amount is $9,000; Maine: $7,000; Mississippi: $12,000; West Virginia: $14,000.  Loans to purchase a motor vehicle or powersports equipment from select dealerships in NC, ME, and MS are not subject to these maximum loan sizes.

We charge loan origination fees.  Depending on the state where you open the loan, the fee may be a flat amount or percentage of the loan amount. Flat fee amounts vary by state, ranging from $25 to $500.  Percentage-based fees vary by state ranging from 1% to 10% of the loan subject to certain state limits on the fee amount.

Example Loan: A $6,000 loan with a 24.99% APR repayable in 60 monthly installments would have monthly payments of $176.07.

When refinancing or consolidating existing debts, total finance charges over the life of the new loan may be higher than your current debt because the interest rate may be higher and/or the loan term may be longer. Our loans include origination fees, which may reduce the amount of money available to pay off other debts.

State Licenses: OneMain Financial Group, LLC (NMLS# 1339418)- CA: Loans made or arranged pursuant to Department of Financial Protection and Innovation California Finance Lenders License. PA: Licensed by Pennsylvania Department of Banking and Securities. VA: Licensed by Virginia State Corporation Commission – License Number CFI-156. OneMain Mortgage Services, Inc. (NMLS# 931153). NY: Registered New York Mortgage Loan Servicer.  See more licensing information at nmlsconsumeraccess.org and onemainfinancial.com/legal/disclosures.

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