68
fair

OneMain | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
Work at One Main Financial? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at One Main Financial? Unlock additional insights
Android unitQ Score
Android User Feedback
82%
Android
124 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
27 Reports
User Feedback
18%
iOS
27 Reports
82%
Android
124 Reports
OneMain - Latest Quality Issues
iOS
Dec 18, 2024
New update is awful!
The newest version of this app is awful. The screen doesn't fit the view on my phone if that makes sense. It's clunky. Hard to navigate. Just not user friendly at all.
iOS
Dec 18, 2024
new layout is awful
to all developers everywhere: IF THE APP AINT BROKE THEN DONT FIX IT!! the app USED to be great, straightforward and easy. now its overwhelmingly obnoxious. especially the part that harasses me for a review after i send my payment so heres my review: i hate this app now. it is now awful. what it used to be was great, now i give ZERO stars
Android
Dec 19, 2024
Doesn't work
iOS
Dec 19, 2024
Update- not good
Updated app is not good. Won't open and how to go to web version repeatedly.
iOS
Dec 19, 2024
Great for payments only
Current customer on my 2nd loan with OMF. While the app is useful for payments, it lacks all other capabilities. Every single function , even something as simple as viewing your contract prompts you to contact the office. Which unless it's payment related , takes too long to reach back out to you. Seems like like you should have a lot more access/ability to manage your account.
iOS
Dec 19, 2024
Broken app
The app used to be very user friendly. Really easy to use. Now it looks like a 5 year old developed it. Face ID barely works and when it does usually you have to login the standard way anyway. I don't know how a development team can mess up this bad…
Android
Dec 19, 2024
I hate this app. It changed my email to all caps and gives me a hard time accessing my account EVERY. TIME.
Android
Dec 20, 2024
It took me 5 times to verify the one time code because gh we system was glitching
Android
Dec 21, 2024
Forgets biometrics often. Doesn't remember email for manual sign on. We only use it once a month. Shouldnt take 30 minutes to make a payment
OneMain - Product Description
Mobile access to your OneMain Financial account is at your fingertips.  Log in to get full account details.

We offer personal and auto loans for purposes including:

Bill Consolidation
Home Improvement
Auto Purchase or Repair
Vacations
Unexpected Expenses
Major Purchases

Customer Commitment and Borrower’s Bill of Rights

We commit to put your financial well-being first, making responsible loans and never compromising your trust.

We respond Monday-Friday: 7 am-8 pm CT; Saturday: 8 am-5 pm CT

Use our mobile app to service existing loans and to submit applications to refinance existing loans. New loan applications can’t be submitted through the mobile app. Deleting the mobile app does not close or delete a OneMain loan account. As a regulated lender and financial institution, we must retain certain records under applicable law.

Our loans have minimum maximum repayment periods of 24 months and 60 months, respectively.  The Maximum Annual Percentage Rate (APR) for a personal loan is 35.99%.  Minimum and maximum loan amounts offered are $1,500 and $20,000, respectively.

Not all applicants qualify for larger loan amounts or most favorable loan terms.  Larger loan amounts require a first lien on a motor vehicle no more than 10 years old, that meets our value requirements, titled in your name with valid insurance.  Loan approval and actual loan terms depend on your state of residence and your ability to meet our credit standards (including a responsible credit history, sufficient income after monthly expenses, and availability of collateral). APRs are generally higher on loans not secured by a vehicle.  Highly qualified applicants may be offered higher loan amounts and/or lower APRs.  Loan proceeds cannot be used for post-secondary educational expenses; for any business or commercial purpose; to buy cryptocurrency or other speculative investments; or for gambling or illegal purposes.  Active-duty military, their spouse or dependents covered by the Military Lending Act may not pledge a vehicle as collateral.

Borrowers in these states are subject to these minimum loan sizes: Alabama: $2,100; California: $3,000; Georgia: $3,100; North Dakota: $2,000; Ohio: $2,000; Virginia: $2,600.

Borrowers in these states are subject to these maximum loan sizes: North Carolina: $9,000 for unsecured loans to all customers. For present customers, the max. secured loan amount is $9,000; Maine: $7,000; Mississippi: $12,000; West Virginia: $14,000.  Loans to purchase a motor vehicle or powersports equipment from select dealerships in NC, ME, and MS are not subject to these maximum loan sizes.

We charge loan origination fees.  Depending on the state where you open the loan, the fee may be a flat amount or percentage of the loan amount. Flat fee amounts vary by state, ranging from $25 to $500.  Percentage-based fees vary by state ranging from 1% to 10% of the loan subject to certain state limits on the fee amount.

Example Loan: A $6,000 loan with a 24.99% APR repayable in 60 monthly installments would have monthly payments of $176.07.

When refinancing or consolidating existing debts, total finance charges over the life of the new loan may be higher than your current debt because the interest rate may be higher and/or the loan term may be longer. Our loans include origination fees, which may reduce the amount of money available to pay off other debts.

State Licenses: OneMain Financial Group, LLC (NMLS# 1339418)- CA: Loans made or arranged pursuant to Department of Financial Protection and Innovation California Finance Lenders License. PA: Licensed by Pennsylvania Department of Banking and Securities. VA: Licensed by Virginia State Corporation Commission – License Number CFI-156. OneMain Mortgage Services, Inc. (NMLS# 931153). NY: Registered New York Mortgage Loan Servicer.  See more licensing information at nmlsconsumeraccess.org and onemainfinancial.com/legal/disclosures.

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