74
good

ONE – Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
606 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
129 Reports
User Feedback
18%
iOS
129 Reports
82%
Android
606 Reports
ONE – Mobile Banking - Latest Quality Issues
iOS
Feb 27, 2025
Unfair Banking Practices
I utilized a mobile check deposit on Tuesday the 25th. I was not given the opportunity to stop the deposit after learning the deposit date would not occur until March 5th! The check went thru review and I received an alert telling me the review was complete and funds would be available soon. The funds are still not available and customer service says it is still in review. Remember, they sent an email stating review was complete. The only reason to keep the funds is to draw interest on money that is not theirs! Since I can not cancel the transaction, I am stuck waiting at this company's mercy.
Android
Feb 27, 2025
They closed my account after my disability check was deposited and I'm still trying to get my check. Don't use them they will close ur account without notice leaving u unable to pay ur bills
Android
Feb 27, 2025
Why are potential spark drivers being told to link their bank account or get this ONE app, when they do a so-called background check? Then text you there are no openings in your region? Meanwhile this app is in my business and I want to delete it. I don't want this app in my financial business, It's a bait and switch scam. DELETE and scrub my name from it.
Android
Feb 28, 2025
I'm not sure what the deal is, but, after one of the last couple updates this app runs slow as molasses. Try to type a number in to transfer or withdrawal and it takes forever to respond. really frustrating.
Android
Feb 28, 2025
Canceled my account with out warning and now I'm fighting to get Mt fund transfer to my bank
Android
Feb 28, 2025
Yesterday,Less than a month, I requested to change email address which they assured was not a problem and sent in my i.d. and did facial recognition as part of the process. Today was my first direct deposit and beinging 68 years old Veteran on a pension. Go to use my funds today but they froze my funds and chose to close the account without explanation. All within2 days. They refused explanation and why be where I am not wanted. They chose10-14 days to send check creating an immense hardship.
Android
Feb 28, 2025
forced to be paid through this company through the spark app. this company will not recognize my address so i can't sign up to get paid from spark whom I have been working for a couple of years now. was told to go purchase a one card from Walmart in order to make it work. what a joke. you still got to put your address on those and this stupid company doesn't recognize it is a living residence even though there are hundreds of us that live here. was told to break the law and put a false address
Android
Feb 28, 2025
I signed up through Walmart plus and connected my bank card and everything I was supposed to do. Got emails saying I've earned cash back for shopping at Walmart and the one app even says I have a balance of 24$ but when I try to confirm my account so I can spend the balance ot says I'm not eligible. It's ridiculous. I even spend extra money at Walmart to get the cash back deal and now it's money wasted just sitting there
Android
Mar 1, 2025
I am extremely upset. I shop at Walmart all the time. I saw the offer about $10 cash back I jumped on it. The catch is you may or may not be approved for the One Cash Account. I got $17.00 in cash back right now. But the only answer I got was well Spark signed u up with Spark and haven't used it in 60 days so they closed my account. Which makes no sense. I haven't even did a delivery yet with them yet. But as a customer I always use the Walmart app to buy food and when I saw that offer.
ONE – Mobile Banking - Product Description
Open an account for free today – with no impact to your credit score.

Banking services and ONE card provided by Coastal Community Bank, Member FDIC, under license by Mastercard® International. Deposits are insured up to $250,000 per depositor.

NO MONTHLY FEES
• No monthly fees* or minimum balances.

A BETTER GAIN PLAN
• Earn 5.00% APY on your Savings balances, with eligible deposits up to $250,000. Plus, receive 1.00% APY on the rest of your savings balances.^

3% CASH BACK AT WALMART
• Earn 3% cash back at Walmart with eligible deposits, up to $50 a year. Terms apply.‡

CASH REWARDS
• Earn cash back for shopping at some of your favorite brands. Cash back is added to your savings automatically. No activation, no coupons, no hassle.>

FREE OVERDRAFT PROTECTION
• Up to $200 with eligible direct deposits**

WHAT’S BETTER THAN PAYDAY? EARLY PAYDAY.
• Get your paycheck up to 2 days early.+

ADD OR TAKE OUT CASH FOR FREE
• Use your ONE debit card at any Walmart cashier, MoneyCenter, or Customer Service desk with no fees.
• Use your in-app barcode to take out cash for free at any Walmart MoneyCenter or Customer Service desk when you have eligible direct deposits.***
• Use 55,000+ Allpoint ATMs for free with eligible direct deposits.++

*For ONE Retail Cards purchased at an in-store retail location, a $5 ONE Retail Card fee will be applied 15 days after purchase and then every month until you apply for a ONE account, are approved, and make an additional deposit.

^ 5.00% annual percentage yield (APY) applies to the primary Savings pocket and custom pockets of customers who either (i) received $500 or more of eligible direct deposits in the previous month or (ii) have a total daily account balance of $5,000 or more. 5.00% APY also applies to Pay Autosave and Even Save balances. In all instances 5.00% APY is limited to a total Savings balance up to $250,000.

All other Savings balances will earn 1.00% APY. APYs are as of 8/25/2023, but may change at any time before or after account opening. Fees may reduce earnings on this account.

^^Based on the FDIC's National Deposit Rate for Savings as of July 17, 2023. See FDIC website for more information.

‡To receive 3% cash back, eligible customers (at the time their purchase settles) must (a) have received $500 or more of eligible direct deposits in the previous month, or (b) have a total account balance of $5,000 or more 3% cash back is limited to up to $50 per year and applies only to purchases made at U.S. Walmart locations and on Walmart.com. This promotion may not be combined with other ONE promotions that offer cash back on purchases at Walmart. Terms Apply. See ONE.app/promo-terms

>Cash back can be earned through the Cash Rewards Program. Terms apply. See one.app/rewards.

**With eligible direct deposits totaling at least $500 in the previous month. Must be 18 or older to receive overdraft protection. Overdraft balance is due right away. Transactions eligible for overdraft protection are determined by ONE.

+Direct deposit may be available up to 2 days in advance, but depends on when the employer sends paycheck data.

***Barcode withdrawals are free with eligible direct deposits totaling at least $500 in the previous month, otherwise a $3 fee per transaction applies. Debit card withdrawals are free at any Walmart Money Center or Customer Service desk.

++Allpoint Network ATM transactions are fee-free for accounts with eligible direct deposits totaling at least $500 in the previous month. For all other ATM transactions the ONE ATM Fee will apply and third-party ATM fees may be incurred.

Additional terms may apply. To see full account and promotion terms and conditions, visit www.one.app/terms or call (855) 830-6200.

ONE is a financial technology company, not a bank.
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