75
good

ONE – Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
88%
Android
608 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
83 Reports
User Feedback
12%
iOS
83 Reports
88%
Android
608 Reports
ONE – Mobile Banking - Latest Quality Issues
Android
Nov 18, 2024
Update: One, your response is unnecessary as numerous others have called you out on deceitful ways and you're still lying to and scamming customers outta funds! You don't care!! Customer Service reps (One Specialists), tend to be unhelpful and ignore issues and concerns. Was nice for Walmart incentive, but they are not upfront about ATM fees and such, and give runaround when trying to address concerns. Just be aware. Their ATM LOCATOR is inaccurate and deceptive...better off getting cashback!!
Android
Nov 18, 2024
READ BEFORE INSTALLING!!! I installed it and set it up. Wouldn't let me in after my card info was put in. I uninstalled it. Then, I installed it again. Asked for different verifications, I was waiting for you to ask for a DNA sample. I called my bank, and it was linked. They had to remove the account for me. Bad experience. If I could go into the negative stars, it would be -5+. I also noticed that for every 2 to 3 negative replies theres a bunch of 5s. Wonder they got there, Customer service?
Android
Nov 19, 2024
I doubt sincerity One! I value honesty and openness, something that seems absent from your service! The couple showed me hidden fees you don't share with clients! That's theft by deception One!!! Thankfully I had nice couple save me from having money stolen from my account. The ATM finder in app is dishonest!! You're charged 3 bucks at surcharge free ATM unless you have +account/card. One doesn't share this openly! Shady dealings!!! Be careful!! Their rewards offerings are negligible too!!
Android
Nov 19, 2024
Very complicated.tooany ads
Android
Nov 19, 2024
Do not want this app !!!!! made a mistake and now I'm being messaged to death
Android
Nov 19, 2024
Here they go with all the changes is one thing to get you to sign up for their card but then that they go hitting you with all the extra fees changes I'm about to get out while I got the chance..
Android
Nov 19, 2024
Since the last update I can't find my balance anywhere. If you work over nights don't waste your time with this, I work 1 day and have to wait 3 just to get access to my first days pay.
Android
Nov 19, 2024
Horrible service card get hacked from unauthorized payments it be thses thieves posting as a customer service I recognize his voices fake responses feds be coming
Android
Nov 19, 2024
My account is closed i don't receive my money
ONE – Mobile Banking - Product Description
Open an account for free today – with no impact to your credit score.

Banking services and ONE card provided by Coastal Community Bank, Member FDIC, under license by Mastercard® International. Deposits are insured up to $250,000 per depositor.

NO MONTHLY FEES
• No monthly fees* or minimum balances.

A BETTER GAIN PLAN
• Earn 5.00% APY on your Savings balances, with eligible deposits up to $250,000. Plus, receive 1.00% APY on the rest of your savings balances.^

3% CASH BACK AT WALMART
• Earn 3% cash back at Walmart with eligible deposits, up to $50 a year. Terms apply.‡

CASH REWARDS
• Earn cash back for shopping at some of your favorite brands. Cash back is added to your savings automatically. No activation, no coupons, no hassle.>

FREE OVERDRAFT PROTECTION
• Up to $200 with eligible direct deposits**

WHAT’S BETTER THAN PAYDAY? EARLY PAYDAY.
• Get your paycheck up to 2 days early.+

ADD OR TAKE OUT CASH FOR FREE
• Use your ONE debit card at any Walmart cashier, MoneyCenter, or Customer Service desk with no fees.
• Use your in-app barcode to take out cash for free at any Walmart MoneyCenter or Customer Service desk when you have eligible direct deposits.***
• Use 55,000+ Allpoint ATMs for free with eligible direct deposits.++

*For ONE Retail Cards purchased at an in-store retail location, a $5 ONE Retail Card fee will be applied 15 days after purchase and then every month until you apply for a ONE account, are approved, and make an additional deposit.

^ 5.00% annual percentage yield (APY) applies to the primary Savings pocket and custom pockets of customers who either (i) received $500 or more of eligible direct deposits in the previous month or (ii) have a total daily account balance of $5,000 or more. 5.00% APY also applies to Pay Autosave and Even Save balances. In all instances 5.00% APY is limited to a total Savings balance up to $250,000.

All other Savings balances will earn 1.00% APY. APYs are as of 8/25/2023, but may change at any time before or after account opening. Fees may reduce earnings on this account.

^^Based on the FDIC's National Deposit Rate for Savings as of July 17, 2023. See FDIC website for more information.

‡To receive 3% cash back, eligible customers (at the time their purchase settles) must (a) have received $500 or more of eligible direct deposits in the previous month, or (b) have a total account balance of $5,000 or more 3% cash back is limited to up to $50 per year and applies only to purchases made at U.S. Walmart locations and on Walmart.com. This promotion may not be combined with other ONE promotions that offer cash back on purchases at Walmart. Terms Apply. See ONE.app/promo-terms

>Cash back can be earned through the Cash Rewards Program. Terms apply. See one.app/rewards.

**With eligible direct deposits totaling at least $500 in the previous month. Must be 18 or older to receive overdraft protection. Overdraft balance is due right away. Transactions eligible for overdraft protection are determined by ONE.

+Direct deposit may be available up to 2 days in advance, but depends on when the employer sends paycheck data.

***Barcode withdrawals are free with eligible direct deposits totaling at least $500 in the previous month, otherwise a $3 fee per transaction applies. Debit card withdrawals are free at any Walmart Money Center or Customer Service desk.

++Allpoint Network ATM transactions are fee-free for accounts with eligible direct deposits totaling at least $500 in the previous month. For all other ATM transactions the ONE ATM Fee will apply and third-party ATM fees may be incurred.

Additional terms may apply. To see full account and promotion terms and conditions, visit www.one.app/terms or call (855) 830-6200.

ONE is a financial technology company, not a bank.
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