Orangetheory Fitness | unitQ Score

I love Orange Theory and have been a member for years. I used the app the whole time and like it very much. The new update is awful. It is slow and annoying to use. Booking classes takes forever and navigation is way harder than it should be.

When I first installed the app, it was working great. However, since the start of the Transformation Challenge this week, it has been really glitchy. It won't update my workout tracker, and I keep having to uninstall and reinstall the app to get it to even open. My phone version is up to date. I have the latest version of the app. It's showing my latest workout (today) in the regular tracker, but not in the TC Workout Tracker. Very frustrating!

I've been using this app for a while, and unfortunately, it's been quite frustrating. It's slow to load and often lags when trying to navigate through the options. Booking multiple classes is especially difficult, as it doesn't allow you to select them easily or all at once. The interface feels clunky, and it's a hassle to go back and forth trying to book each class individually. Overall, it needs significant improvements in both speed and usability.

It is insane that we can still book it when there is no spot. You should at least remind us “you are on the waitlist, do you still want to book it “ instead of just “book it”. I drive all the way here only to be turned away. No one ever told me about the waitlist thing. This App needs improvement.

The app does not synchronize with my calendar. All permissions are granted. I have to use the OTF app to book my classes and manually open mindbody app to have classes sync with my calendar. This is annoying. The OTF app also often glitches. I am using android phone.

The app was fairly user friendly before their most recent update. Now it's more difficult to navigate to the correct day of week and pick classes and there isn't a great view of all the classes you are signed up for. Not to mention I've encountered an app issue preventing me from booking classes that I submitted to their support team over a week ago and that still hasn't been corrected. The studio I go to now is very busy because several studios in neighboring areas have closed down. It's imperative to have easy app access to sign up for classes and I'm still not able to do so on the app

Love the app overall but really annoying thing is not knowing if a specific missed out late class deducted the class-balance or not, please add that feature.

I love Orange Theory, but I hate this app. It's significantly is more clunky to use and I have a much harder time having visibility into booking classes and keeping track of what I have booked. I've stopped wanting to book ahead because of the difficulty in remembering what is booked, or noticing when it comes off the waitlist as it then doesn't sync with my calendar.

First want to say this review is related to the app only. I LOVE OTF and have gone off and on for almost 4 years now and enjoy it every single time I go. However, I took about a 6 month break from June until now and once I decided to rejoin, the app completely changed. Not only is the “Activity” screen overly busy by listing both future classes and class summaries on the same page making it unnecessarily hard to follow, but there are so many bugs it's driving me nuts. The worst one so far is that my Transformation Challenge tracker shows that I have taken two classes in a future week that hasn't happened yet. It's been that way for almost 2 weeks now. I tried messaging app support about this because I'm worried about it messing up my challenge stats and I never heard back. The other issue I'm having is that my “Book” screen lists me as being in 2 classes that I signed up for next week but my “Activity” screen doesn't show those classes at all. I don't know if I'm even actually in these classes but don't want to try to rebook them in the app and end up on the waitlist. Again, I tried messaging app support and have yet to get a response. These issues are made worse by the app constantly crashing mid use. I love the workout and will continue using the app because I have to but I'm really hoping for a major change in the appearance of the new update and for their to be a significant improvement in these bugs. Memberships are almost $200/month and I would really expect a working app with that kind of financial commitment.