82
good
Orangetheory Fitness | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
23 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
56%
Android
35 Reports
35 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
27 Reports
27 Reports
User Feedback
44%
iOS
27 Reports
27 Reports
56%
Android
35 Reports
35 Reports
Orangetheory Fitness - Latest Quality Issues
Android
Feb 5, 2025
I get a HTTP 403 error when trying to set my home studio, which makes the app useless for me.
Android
Feb 6, 2025
Last week of February is missing from the "activity" display.
iOS
Feb 6, 2025
Great gym, Terrible app
For how much I pay for my Orangetheory membership you would think that the app wouldn't be a literal piece of garbage. Constantly not showing me correct class bookings, crashes all time. It got even worse with the most recent round of updates. Absolutely love working out there, but this app is terrible.
iOS
Feb 7, 2025
not user friendly
bad user interface. it takes too many clicks to schedule a class or check your schedule.
iOS
Feb 10, 2025
Needed help to resolve classes and scheduling on 3 separate occasions
I've only recently joined OTF in late November. While I enjoy the OTF classes thoroughly, dealing with the app to schedule classes and even tracking the number of classes I have left is a total nightmare. In a span of two months, I've needed customer support on three (3) separate occasions because (a) the app wont let me schedule a class even though I still have classes left and (b) it won't list the class packs that I purchased (I bought a pack of 6 “just in case” and the app keeps not listing them). Seeing all the data about your progress is nice but if I can't even schedule a class to take, then it's mostly useless to me.
iOS
Feb 13, 2025
No tech support for App!
I'm avid and huge fan of OTF (Orange Theory Fitness) The app is not working properly- I can't see any booked appointments beyond 2/17/2025!!! I've made help requests thru the app and crickets. Zero response. For the amount I spend every month and no support- not acceptable! Becoming rapidly disillusioned with OTF.
iOS
Feb 14, 2025
Otf is great - app is mediocre
While there have been new enhancements added that are nice, the newer updates have taken away the ability to join waitlists if the studio is not your home studio. A key perk of the membership is that you can attend anywhere. Having to call into guest studios to get on. Waitlist lessens this perk. Also with benchmark challenges, there should be ways to see where you place on the leaderboard for your studio, the region & nationally without relying on the studio to post on socials. Lastly, an 8 hr cancellation window is unreasonable and needs to be shortened to 4. Too many variables can happen
iOS
Feb 18, 2025
Latest App update is horrible
Latest app update essentially broke the basic functionality, make sure you triple check scheduled classes or you will end up being charged for classes you weren't notified you got into or canceled ahead of time. The studios are refund resistant too so good luck!
iOS
Feb 21, 2025
Total Calendar Failure
The calendar feature doesn't work at all!!!! I have submitted ticket after ticket and the dev team is non-responsive. I'm spending lots of money and can't see the schedule of classes I've signed up for. I love the works outs but the tool to help manage is a total fail!!!! Ridiculous!
Orangetheory Fitness - Product Description
Orangetheory Fitness is a science-backed, technology-tracked, coach-inspired group workout designed to produce results from the inside out, giving you a longer, more vibrant life. And with our next generation mobile app that takes the guesswork out of your workout, we make it simple for you to track your progress and experience life-changing results. We've combined the following features into one seamless experience: - Search and book Orangetheory classes across multiple studios at once - View and manage favorite studios at a glance - Track workout stats in real time - Manage out-of-studio workouts - Sync classes with your favorite calendar app - Integrates with the Apple Health and sync your out of studio workouts More details: CLASSES Book and cancel classes Purchase class packs Join a waitlist and get notified when you have a spot in the class STUDIOS Find Orangetheory studios near you and save your favorite locations See schedules for all Orangetheory studios View promotions from your local studio WORKOUT STATS Track all your favorite workout stats from the studio Connect your Apple Watch to our heart rate monitoring system using the OTbeat Link and track workout results in real time. More Results leads to More Life. Download the Orangetheory Fitness app today!
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