76
good
Orangetheory Fitness | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
48%
Android
28 Reports
28 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
30 Reports
30 Reports
User Feedback
52%
iOS
30 Reports
30 Reports
48%
Android
28 Reports
28 Reports
Orangetheory Fitness - Latest Quality Issues
iOS
Mar 15, 2025
Doesn’t let me select home studio
The app won't let me select home studio and I can't advance past that screen.
iOS
Mar 18, 2025
Hate The App
This app used to be so user friendly and now it's not. I hate that the past and future workouts are in the same page. There's dates that are blank. They need to separate it like they did before. I feel like if it ain't broken why change it. I like the old app better.
iOS
Mar 19, 2025
Needs improvement
If you're doing an at home workout it stops tracking constantly and won't save your workout after. You have to leave your phone on and the app open for it to track which drains the batter.
iOS
Mar 22, 2025
Love the classes, but the app needs some love
A couple of basics are missing that drive me crazy regularly. The most significant is that I can't add classes to my calendar. This is just a giant miss, especially since I am frequently booking a couple of weeks in advance. I have actually found myself taking screenshots of my app and sending it to my assistant so she can manually add it to the calendar. The second miss is when searching for studios on the road. There is just some mapping functionality that would make a huge difference, like autofilling addresses. And then when I search for studios near an address, I just get a pile of results with no labels saying which studio is in fact the closest to the address I searched, or how far it is from that address. Nailing these usability basics would make the app match the classes in terms of efficiency. Thanks!
Android
Mar 25, 2025
Love the gym and the workouts but the application is horrible. It used to be great but the latest updates have ruined it. I believe they only care about IPhone Users. Doesn't send notifications when you get promoted from the wait list and does not even track the stats like it should plus the translation errors have never been fixed. Tech support is clueless and only respond with generic corporate answers. Might be time to try out the competition unfortunately.
iOS
Mar 26, 2025
Good but one issue
If you accidentally click on the wrong class when booking and then switch it (within seconds) they still charge you for a late cancel penalty. There should be a time threshold in place for the penalty to apply. Or maybe OTF already knows this and it's by design to take more money from members…
iOS
Mar 27, 2025
New app is very buggy
Ever since they redesigned the app a few months ago, it is really buggy and hangs trying to show you class times.
iOS
Mar 28, 2025
Cannot book classes from browser
App is great mostly but I would have the option to do this from my computer.. There should be fully functional browser page where I can see my stats and book classes
iOS
Mar 31, 2025
I cannot book classes outside of billing cycle for non-home studios!
Im on unlimited plan and I cannot book classes outside of billing cycle for non-home studios! I get you want to give preference to people signed up with home studio but make it 30days rolling! I cannot change my home studio because I need to effectively sign up again and loose my price.
Orangetheory Fitness - Product Description
Orangetheory Fitness is a science-backed, technology-tracked, coach-inspired group workout designed to produce results from the inside out, giving you a longer, more vibrant life. And with our next generation mobile app that takes the guesswork out of your workout, we make it simple for you to track your progress and experience life-changing results. We've combined the following features into one seamless experience: - Search and book Orangetheory classes across multiple studios at once - View and manage favorite studios at a glance - Track workout stats in real time - Manage out-of-studio workouts - Sync classes with your favorite calendar app - Integrates with the Apple Health and sync your out of studio workouts More details: CLASSES Book and cancel classes Purchase class packs Join a waitlist and get notified when you have a spot in the class STUDIOS Find Orangetheory studios near you and save your favorite locations See schedules for all Orangetheory studios View promotions from your local studio WORKOUT STATS Track all your favorite workout stats from the studio Connect your Apple Watch to our heart rate monitoring system using the OTbeat Link and track workout results in real time. More Results leads to More Life. Download the Orangetheory Fitness app today!
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