20
poor

OTC Health Solutions | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Health & Fitness
Work at CVS Pharmacy? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at CVS Pharmacy? Unlock additional insights
Android unitQ Score
Android User Feedback
65%
Android
143 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
77 Reports
User Feedback
35%
iOS
77 Reports
65%
Android
143 Reports
OTC Health Solutions - Latest Quality Issues
iOS
Feb 17, 2025
Poor app!
This app is terrible. I cannot get a bar code to pull up to use my quarterly benefit in the store. So frustrating!!
Android
Feb 17, 2025
Horrible experience. I can't find anything on this app except for acceptable stores, and even that's iffy. I'm supposed to use the "scan tool" that's available to figure out what is acceptable, but I can't find the dang tool anywhere. Where did you hide it, CVS? Can your developers do anything right? Bring back the app you had last year. It worked better than this poor excuse of a POS. I'd give you zero stars if I could.
iOS
Feb 18, 2025
Updated app doesn't work
I surprised CVS can't afford an app that works. This stinks
Android
Feb 18, 2025
Horrible functionality. There is no way to scan merchandise in store. There is no way to switch between wallets. I think it's a deliberate effort on the part of CVS to cut down on the number of people actually using their benefits because CVS stockholders pitched a fit that Aetna health insurance wasn't profitable enough last year. Greedy!! Greedy!!
Android
Feb 18, 2025
Terrible app supposed to be a scan tool to make sure the card will pay for the product but theres not
iOS
Feb 18, 2025
StillNo scanner?!
New updated version… scanner still not working!!! When you scan items that you know are eligible it doesn't do anything! Why is this so hard?
iOS
Feb 18, 2025
Doesn’t work
The whole system basically forces you to use your OTC $$ at CVS. I'm not carrying a bar code in my wallet to make purchases at other retailers and the scanning feature that's supposed to be on the app isn't there.
Android
Feb 18, 2025
It doesn't Down load on phone and can't set up account
Android
Feb 18, 2025
Worst app ever. Can't scan products and half the time the app crashes. Products that used to be covered are not covered anymore. A lot of the stores they say uses it doesn't you can't use it at all basically. Going to delete the app and forget using the card forevermore. Not worth it. Ever since Aetna combined with CVS it has become a very unreliable company. Will be looking into switching insurance companies. Can't recommend and won't recommend Aetna to anyone else.
OTC Health Solutions - Product Description
It's easy to access and manage your OTC Benefit from anywhere with the OTC Health Solutions app.  Get simple, secure access to your health and over-the-counter (OTC) benefits and use them at nearby CVS stores or online.

- Take control of your benefits with real-time balance updates on funds and activity

- View transaction history for benefits used and track order status

- Easily find CVS stores where you can use your benefits in store, or order online

- Shop on your own terms with convenient CVS in-store, online, and home delivery options
Want to improve your unitQ Score by 20% within 30 days?
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