18
poor

Oticon Companion | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Medical
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Android unitQ Score
Android User Feedback
71%
Android
205 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
85 Reports
User Feedback
29%
iOS
85 Reports
71%
Android
205 Reports
Oticon Companion - Latest Quality Issues
Android
Nov 17, 2024
Bluetooth keeps dropping. Repairing did not help. Rebooting phone works but need to do several times a day. STReaming does not work as well as did on previous oticon hearing aids. Many times the app says one aid is not connected but I can hear thru it. What gives? Do we need an iPhone for the app to work properly?
Android
Nov 17, 2024
Lasts about a week then stops connecting to my hearing aids. Usually have to uninstall and reinstall the app
Android
Nov 18, 2024
What's going on??? Almost nothing works after the last update!! Please bring it back to the old standard as soon as possible!
Android
Nov 18, 2024
BJ since I switched to oticon companion doesn't stop having problems every morning when I start my devices nothing goes right, I have to start everything from scratch! With the old version of Oticon I closed the battery drawer and everything worked flawlessly. Now it's misery 🥵🫣🫡
Android
Nov 18, 2024
The old app was more stable and worked flawlessly on both iOS and Android. This app is the worst, no longer pairs. In the unlikely event that it does, it loses contact from time to time and re-pairing can take up to 20 minutes. Ponto mini5 with an s21a
Android
Nov 19, 2024
Doesn't connect well with the hearing aids. As a result, the operating functions work poorly. Often not at all.
Android
Nov 19, 2024
The app works quite well, but it opens a bit slowly. I use the Oticon Connectclip for phone calls and streaming, as I have a Samsung Galaxy A12 and a Unihertz Jelly Star.
Android
Nov 19, 2024
The application no longer responds from the 2nd day after each visit to the orthoprotesist. No pairing possible...
Android
Nov 20, 2024
It keeps disconnecting! Reconnecting takes a very long time.
Oticon Companion - Product Description
This app lets you control your hearing aids from your mobile device. It comes with an app for Apple Watch helping you discreetly change programs and adjust volume (when within Bluetooth range).

Just a note: some features may be available depending on your hearing aid model. Check below for details.

•	Adjust the sound volume for each hearing aid together or separately
•	Mute surroundings for better focus
•	Switch between programs set by your hearing care professional
•	Check battery levels
•	Use SpeechBooster to reduce background noise and enhance speech (available for all hearing aid models except Oticon Opn™) 
•	Stream calls, music, and podcasts directly to your hearing aids (availability may vary depending on your phone model)
•	Find your hearing aids if lost (requires location services to always be turned on)
•	Access app support and troubleshooting solutions
•	Meet your hearing care professional for an online visit (by appointment)
•	Adjust streaming sounds with streaming equalizer (available for all hearing aid models except Oticon Opn™ and Oticon Siya)
•	Adjust sounds around you with sound equalizer (available for Oticon Intent™ and Oticon Real™ models)
•	Track your progress with HearingFitness™ feature (available for Oticon Intent™ and Oticon Real™ models)
•	Handle wireless accessories paired with your hearing aids such as TV Adapters, Oticon EduMic or ConnectClip

First use:
You need to pair your hearing aids with this app to use it to control your hearing aids. 

App availability:
The app is compatible with most hearing aid models. If you have hearing aids from 2016-2018 and haven't updated them yet, a hearing aid update is required for this app to work. We recommend regular hearing aid updates during your routine check-up with your hearing care professional.

To check the latest list of compatible devices, please visit:
https://www.oticon.com/support/compatibility
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