57
fair
Oticon Companion | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
147 Reports
147 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
64 Reports
64 Reports
User Feedback
30%
iOS
64 Reports
64 Reports
70%
Android
147 Reports
147 Reports
Oticon Companion - Latest Quality Issues
iOS
Mar 28, 2025
Bluetooth issues
Bluetooth connection for these is horrific. I'm a 23-year-old hearing aid user and I cannot imagine how the target market for these (elderly) would be able to troubleshoot through the constant Bluetooth intermittency/disconnection.
Android
Mar 28, 2025
Seems to drop one if not both hearing aids from Bluetooth periodically.
iOS
Mar 29, 2025
Great app … when it pairs
UPDATE: since the blaster iPhone update, this app constantly loses connection to my hearing aids. I'm having to control them through the accessibility function in my phone's settings app. This is the best app for hearing aids I've used. However, in the last couple of weeks, it will pair and then immediately lose pairing. Now I can't change profiles. Aggravating right now.
iOS
Mar 29, 2025
Too slow to load up
It's a assistive app but it takes forever to load up other than that I would've liked it to give a bit more control over some basic setting like boot up chime on/off etc.
iOS
Mar 30, 2025
Hardly usable
Unfortunately, after every call to the app, you wait what feels like an eternity until the connection is established. Unfortunately, this does not always work. It's annoying.
Android
Mar 30, 2025
won't stay on. all permissions enabled
Android
Mar 31, 2025
Can't load this app on my Windows 11 pc, which is where I need to listen to video and audio files. A major drawback!
iOS
Apr 1, 2025
Does what is necessary
The integration into iOS is still too inconsistent. For a device that is used permanently, a consistent orientation to the operating scheme of the aipods pro in assistive listening mode would be necessary. Apple must also accommodate if the claim to support special needs is serious!
Android
Apr 1, 2025
I don't think it's okay that the hearing aids can't be connected to the mobile phone. The main reason I bought these hearing aids was the alleged ability to talk to them on the phone. The price was very princely anyway and then no one can or wants to know about it. The only answer to my question, probably my cell phone is the problem. If I could, I would reverse the purchase. No one has earned a medal.
Oticon Companion - Product Description
This app lets you control your hearing aids from your mobile device. It comes with an app for Apple Watch helping you discreetly change programs and adjust volume (when within Bluetooth range). Just a note: some features may be available depending on your hearing aid model. Check below for details. • Adjust the sound volume for each hearing aid together or separately • Mute surroundings for better focus • Switch between programs set by your hearing care professional • Check battery levels • Use SpeechBooster to reduce background noise and enhance speech (available for all hearing aid models except Oticon Opn™) • Stream calls, music, and podcasts directly to your hearing aids (availability may vary depending on your phone model) • Find your hearing aids if lost (requires location services to always be turned on) • Access app support and troubleshooting solutions • Meet your hearing care professional for an online visit (by appointment) • Adjust streaming sounds with streaming equalizer (available for all hearing aid models except Oticon Opn™ and Oticon Siya) • Adjust sounds around you with sound equalizer (available for Oticon Intent™ and Oticon Real™ models) • Track your progress with HearingFitness™ feature (available for Oticon Intent™ and Oticon Real™ models) • Handle wireless accessories paired with your hearing aids such as TV Adapters, Oticon EduMic or ConnectClip First use: You need to pair your hearing aids with this app to use it to control your hearing aids. App availability: The app is compatible with most hearing aid models. If you have hearing aids from 2016-2018 and haven't updated them yet, a hearing aid update is required for this app to work. We recommend regular hearing aid updates during your routine check-up with your hearing care professional. For optimal performance, we recommend updating your device to iOS 15.2 or later.To check the latest list of compatible devices, please visit: https://www.oticon.com/support/compatibility
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