27
poor
OVO Energy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
87%
Android
45 Reports
45 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
7 Reports
7 Reports
User Feedback
13%
iOS
7 Reports
7 Reports
87%
Android
45 Reports
45 Reports
OVO Energy - Latest Quality Issues
Android
Mar 6, 2025
Not worked since last update, as it finishes loading you get a 'something went wrong' screen, I know others have said this but nothing has been done about it
Android
Mar 6, 2025
I have 2 accounts. It worked fine for a while but now I have to go on a laptop. Every time I try to go into one of the accounts it flashes up and then crashes.
Android
Mar 6, 2025
The refund limit is to low!!
Android
Mar 7, 2025
Keeps giving false balances so as a customer you don't know what is happening it's time the problems with this app is sorted by ovo technology team
Android
Mar 7, 2025
Does not open needs a update
Android
Mar 7, 2025
Can't log in wont let me update the app from the app store been happening for about 3 weeks now tried logging out and logging back In with fingerprint says password incorrect try to reset password and won't let me do that either
Android
Mar 8, 2025
Absolutely rubbish Can't open the app says working on a new Web site Call the number , we'll that's a different story , they can't even send emails, put phone down after a while when they can not solve it Went on contract day before, was given a price for standing charge and unit price and both are more expensive than was quoted can't even get the 7p night charge for my EV car Absurd
Android
Mar 9, 2025
Login doesn't work and costumer service won't help you.
Android
Mar 12, 2025
Every time I open the app and log in, my data briefly pops up before an error comes up asking me to restart the app. I will reinstall to see if this fixes the issue, but this is very poor.
OVO Energy - Product Description
OVO Energy is the independent UK gas and electricity supplier that’s won 11 of the 12 award categories at the uSwitch Energy Awards for 3 years running. It’s on a mission to make energy simpler and fairer through ethical pricing, great service – and a commitment to helping local communities and the wider world. With the OVO Energy app, managing your energy is easy. You can... • Submit your meter readings, anytime. • See how much energy you’ve used • Work out how much you’re likely to spend. • Download your statements. • See your account details, including which tariff you are on. • Contact OVO if you have any questions. P.S. OVO wants to make this the best energy app ever. So if you have a great idea, a thought – or want to tell us about something you don’t like – email hello@ovoenergy.com.
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