Quality degradation at OVO Energy  
Users report higher volume of Quality Issues than usual
35
poor

OVO Energy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
81%
Android
122 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
28 Reports
User Feedback
19%
iOS
28 Reports
81%
Android
122 Reports
OVO Energy - Latest Quality Issues
Android
Dec 12, 2024
App asks for an update then doesn't work
Android
Dec 12, 2024
Can't use it since your latest update. Even uninstalled the app and reinstalled and still being told I need to update the app to use it.... I expect nothing less from OVO
Android
Dec 12, 2024
When going to app,saying update available,update now,won't update just going back to same all the time
Android
Dec 12, 2024
Keeps alternating between open and update but will not let me in
Android
Dec 12, 2024
App sends me vicious cycle. Uninstalled app and readded. Logged in then stated I need to update app.
Android
Dec 12, 2024
Can't download updates & so cannot open the app anymore
Android
Dec 12, 2024
To many options
Android
Dec 12, 2024
Used to work ok. Now is asking for update so updated. Now won't load and keeps asking for me to update. Reinstalled. Keeps asking for update
Android
Dec 12, 2024
App will not update. When the app is opened it simply crashes. It just shows the update button, when I press update and choose Google play store I then get open or cancel. So I choose open, then it's back to the update button. I have uninstalled the app and it opens upto the same place, update button. It's a never ending cycle. This app worked perfect before the latest update. Further to the above post, I went to settings>Apps>Ovo Energy>Storage>Clear Cache. Worked!. Hope this will help others
OVO Energy - Product Description
OVO Energy is the independent UK gas and electricity supplier that’s won 11 of the 12 award categories at the uSwitch Energy Awards for 3 years running. It’s on a mission to make energy simpler and fairer through ethical pricing, great service – and a commitment to helping local communities and the wider world.

With the OVO Energy app, managing your energy is easy. You can...

• Submit your meter readings, anytime.
• See how much energy you’ve used
• Work out how much you’re likely to spend.
• Download your statements.
• See your account details, including which tariff you are on.
• Contact OVO if you have any questions.

P.S. OVO wants to make this the best energy app ever. So if you have a great idea, a thought – or want to tell us about something you don’t like – email hello@ovoenergy.com.
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