87
good
PalmPay | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
98%
Android
2635 Reports
2635 Reports
iOS unitQ Score
iOS User Feedback
2%
iOS
50 Reports
50 Reports
User Feedback
2%
iOS
50 Reports
50 Reports
98%
Android
2635 Reports
2635 Reports
PalmPay - Latest Quality Issues
Android
Apr 2, 2025
This app was working well for me, I was enjoying their services until they removed 500 from my account for an insurance plan I did not authorize😠, I'm uninstalling it.
Android
Apr 2, 2025
on my phone they say this app isn't compatible with my device please
Android
Apr 2, 2025
I withdraw money from my smart earn and it told me 24hrs, but it is making 2 days now and it is still processing. The service is too poor. Pls try to amend it
Android
Apr 2, 2025
I cannot withdraw my saving money but to deposit is easy so frustrating you people shuld do something about the saving target I need my own money
Android
Apr 2, 2025
I wish i can rate this app with 0 star. After saving with a feature of theirs, SmartEarn, i suddenly needed the money for an emergency and being told that i could withdraw my money anytime i want, i decided to withdraw it, only to be told that its processing. Right now, as i am typing this, it is still processing since two days ago, i don't even know if they've succeded in stealing my money. I've tried to reach out to their customer care line but turns out its an invalid number.
Android
Apr 2, 2025
Dear PalmPay, I noticed that users are unable to disable or edit their target saving plans once set. Could you please explain why this feature is restricted? It would be helpful to have the flexibility to adjust our savings plans as needed. Looking forward to your response. Best regards, [name]
Android
Apr 2, 2025
the experience has been good up until my card activation which has taken. 5 days and still hasn't been activated and the agent is serving no use
Android
Apr 2, 2025
Because an owning you 17,552.8 is that why your agent keep calling me every now and then. I know the due date is today being 1st of April, the day is not over yet, I said I will pay it before the day runs out. I will stop using this platform, besides your interest charge is way too high!
Android
Apr 2, 2025
It's a great app. I just don't like the fact that I can't even cancel a health insurance pack that I mistakingly tried... Please, I need to know how to cancel the health insurance plan. Thank you.
PalmPay - Product Description
PalmPay: The Financial App that Fits Your Life. - Trusted by millions of Nigerian users for seamless money transfers and payments. - Enjoy free Transfers and Swift Transactions every day and every month. - Save flexibly with super amazing daily interest at 16% p.a., plus you can withdraw for free any time! - Get 20% discount on Every Airtime Tuesday and 10% discount on Every Data Friday. - Pay the exact amount at over 100,000 local shops. - Enter your phone number to sign up and get mind-blowing Rewards & Benefits. - 24/7 Customer Support is always available for you. ----------------------------------------------------------------------------- PalmPay is an intuitive financial app with account opening, money transfer, and bill payments in one. PalmPay is worthy of your trust based on its safety and reliability. And it is fully licensed and regulated as a Mobile Money Operator by the Central Bank of Nigeria, insured by the NDIC, and trusted by millions of users. With over 500 cooperation partners, PalmPay supports all scenarios you want to pay. Only your phone number is needed to complete the registration. You can get benefits in PalmPay APP, including amazing coupons for newbies, free transfer chances, cashback or discount on every transaction, etc. Get with the times, download, and join us now. Here are some of the benefits that you can not miss: 1. Transfer - 90+ free transfers every month. - Instant transfer to over 500 financial institutions. 2. Airtime - Support 5 telecommunication operators, including MTN, Airtel, GLO, 9Mobile and Smile. - Get 20% Discount on Airtime every Tuesday. - Use Schedule Top-up to help you recharge automatically to avoid downtime. 3. Data Bundle - Get 10% Discount on Data Bundle Purchases every Friday. - Exclusive Data Social Plan with MTN, get 1GB of Data at only N250. 4. Savings - Flex your savings with super amazing daily interest at 16% p.a., accessible any time! - Enjoy higher returns with fixed savings, lock your funds to earn up to 20% p.a.! 5. Pay Shop - Pay with PalmPay at over 100,000 local shops. - Pay the exact amount when you shop and get cashback everyday. 6. Easy to log in to get amazing rewards & benefits - No hassles and only your phone number is needed to complete the registration. ----------------------------------------------------------------------------- How PalmPay protects you? We take the security of your funds and data seriously. PalmPay uses the highest level of encryption to protect your personal and transaction information. 1. Insuring Your Money Your deposits are safe! Every Deposit made on PalmPay is insured by the Nigeria Deposit Insurance Corporation (NDIC). 2. Transaction Screening We screen all transactions using international databases as our proprietary systems to prevent money laundering and fraud. 3. Security Certifications PalmPay is PCI DSS certified to secure our users’ transactions against data theft and fraud. We have been formally recognized by NITDA as being compliant with the Nigeria Data Protection Regulation (NDPR) for meeting the highest information security standards. 4. Fraud Protection In addition to our automated systems, PalmPay’s compliance, transaction monitoring, issue resolution, and fraud prevention teams work full-time to intercept suspicious transactions, freeze suspected fraudsters’ accounts and follow up on reports. ----------------------------------------------------------------------------- Contact us We are always excited to hear from you. For any feedback, questions, or concerns, reach us via: 1. Helpline: 018886888 2. Email: support@palmpay.com 3. Website: https://palmpay.com/ To know more, find us on Facebook, Twitter, Instagram, and Telegram. 1. Twitter: @palmpay_ng 2. Facebook: @PalmPay Nigeria 3. Instagram: @palmpayapp_ng 4. TikTok: @palmpayapp 5. YouTube: @PalmPay 6. LinkedIn: PalmPay
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