71
good
Paychex Flex | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Business
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
64 Reports
64 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
17 Reports
17 Reports
User Feedback
21%
iOS
17 Reports
17 Reports
79%
Android
64 Reports
64 Reports
Paychex Flex - Latest Quality Issues
iOS
Nov 8, 2024
They started running a pay day loan scam
Very unethical
Android
Nov 8, 2024
Couldn't sign up because it's asking for an invite, contacted the customer support in the app, got clueless customer support who just said to go make an account, when I explained I couldn't they asked for the last 4 of my social security number, I asked why they needed it and they said they couldn't help without it so I gave it and they told me to sign up again! When I asked for a supervisor, the agent said he didn't have access and ended the conversation. Absolute trash customer support.
Android
Nov 8, 2024
Can't log back in & can't get a password reset email & chat support is worthless, I only have two emails & neither are associated with my username🤦♂️🤦♂️🤦♂️🤦♂️🤦♂️🙄🙄🙄🙄🙄
iOS
Nov 11, 2024
Could be better
I like the functions of this app, but I continually experience old pop up messages on the ipad when using it. Some days I try multiple times to connect, and I cannot do it. It's not very reliable.
iOS
Nov 11, 2024
Fix’s the glitches
Cant punch in/out always says down for maintenance. Cant view my pdf for my paystubs and can't print them out.Its always a blank screen. Cant even redownload this app. Your company needs to take corrective action.
Android
Nov 12, 2024
I'm sick of having to do these ridiculous updates for minor changes
iOS
Nov 13, 2024
Terrible support
There is no support for anyone who doesn't have access to the original email you signed up with, like your work email
Android
Nov 14, 2024
If I could give it negative stars, I would. They are the most unprofessional app/company I have ever encountered. The live chat can't help you and tell you to call customer service. You call customer service, and they hang up on you after an hour on hold. When you finally get a hold of a representative, they can't help you either and hang up. What kind of customer service is that?
Android
Nov 17, 2024
can't see my paystub after update, and my previous tax forms
Paychex Flex - Product Description
The Paychex Flex app can be used by previously registered Paychex Flex (paychexflex.com) users. Paychex Flex keeps employers and employees connected to the most vital payroll and benefits features. Available features will vary and are dependent upon your company's plan options. EMPLOYERS Touch ID and Face ID authentication Submit payroll - Enter, review, and submit on the go. - Resume payrolls started on your tablet or desktop. Access vital information - All reports, including payroll reports and cash requirements. - Employee check stubs and tax documents. - Employee profiles, compensation, taxes, deductions, and time-off balances. - Retirement plan balances, participation rates, and employee eligibility. - Health and benefits carrier information and member guides. - Health and benefits employee enrollment and election information. EMPLOYEES Touch ID and Face ID authentication Access vital information - Check stubs and W2s. - Retirement balances, contributions, returns, and loans. - Update retirement contributions and investments. - Profile, compensation, taxes, deductions, and time-off balances. - Health, dental, and life insurance benefit details, deductions, and contact information. - FSA contributions, balances, claim, and reimbursement activity.
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