67
fair

Paychex Flex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 30 Days
Category: Business
Work at Paychex, Inc? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Paychex, Inc? Unlock additional insights
Android unitQ Score
Android User Feedback
83%
Android
68 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
14 Reports
User Feedback
17%
iOS
14 Reports
83%
Android
68 Reports
Paychex Flex - Latest Quality Issues
Android
Dec 13, 2024
Only bad think about the app is on payday the app sends you three notifications about your paystub being ready [handle] one text message the other a email last one in the app. But when you open the app there is never any NEW PAY STUB Just the old ones. The stub ain't available until 9pm that night. WHY? Only send real notifications when the new pay stub is available Please
Android
Dec 14, 2024
App is slow all around. Always sends a push notification that your paystub is ready. Open the app with that push notification and the latest stub isnt there the day it sends the notification. Still wont be there the next day on payday. Usually doesnt show up for at least 4 days. Ive had to use paychex through 3 jobs. Always been a headache where others arent. Wasnt excited when the curr. company switched to them. other payroll co your pay is 2 days early. Paychex your lucky if it shows on payday
Android
Dec 14, 2024
The worst app I've ever had to use. Constantly have to log into it and retrieve a pass code from text so you better hope you have good signal or you will be standing around wasting your bosses labor. Then if you accidentally clock into wrong location and try to clock out and into a new one it rejects it and causes you to start work later than you should. It is not intuitive to use even slightly.
Android
Dec 15, 2024
Never logs me in at correct location
iOS
Dec 16, 2024
garbage
as above
iOS
Dec 17, 2024
Slow and laggy
Almost every day have to enter a code, check the “remember this device” does nothing, takes forever to load. Half the time go to change screens and it hangs. MAYBE once a week it'll actually load and work fine on the first try. I've spent 5 minutes at times waiting to clock in. And it seems to think 8 hours or close to it is enough work so it clocks you out. Aggravating to say the least!!!
Android
Dec 19, 2024
I can't see my paystubs! The app looses a lot of functionality olafter the recent update
Android
Dec 20, 2024
I've probably never given 1 star on anything in my life, but this app makes you go through an insane login process every single time it closes for even 5 seconds. After having to do it a few times just to get some numbers, it crashed twice and started me at the beginning. I bought this galaxy new yesterday. My work needs to find a more efficient app, because I can't do it.
iOS
Dec 20, 2024
Slow app
The app never work or loads properly
Paychex Flex - Product Description
The Paychex Flex app can be used by previously registered Paychex Flex (paychexflex.com) users. 

Paychex Flex keeps employers and employees connected to the most vital payroll and benefits features.       
 
Available features will vary and are dependent upon your company's plan options.
 
EMPLOYERS

Touch ID and Face ID authentication 

Submit payroll
- Enter, review, and submit on the go.
- Resume payrolls started on your tablet or desktop.
 
Access vital information
- All reports, including payroll reports and cash requirements.
- Employee check stubs and tax documents.
- Employee profiles, compensation, taxes, deductions, and time-off balances.
- Retirement plan balances, participation rates, and employee eligibility.
- Health and benefits carrier information and member guides.
- Health and benefits employee enrollment and election information.

EMPLOYEES

Touch ID and Face ID authentication

Access vital information
- Check stubs and W2s.
- Retirement balances, contributions, returns, and loans.
- Update retirement contributions and investments.
- Profile, compensation, taxes, deductions, and time-off balances.
- Health, dental, and life insurance benefit details, deductions, and contact information.
- FSA contributions, balances, claim, and reimbursement activity.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners