20
poor

PayFlex Mobile® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
49%
Android
41 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
42 Reports
User Feedback
51%
iOS
42 Reports
49%
Android
41 Reports
PayFlex Mobile® - Latest Quality Issues
iOS
Feb 25, 2025
Sign in Buggy
There's a loop of redirects on signing in that repeats endlessly, and requires you to sign in over and over and over. Quite frustrating.
Android
Feb 25, 2025
Mobile app doesn't allow download of tax forms
Android
Feb 26, 2025
Does not work...
iOS
Feb 26, 2025
Horrible app
I can't believe it has so many stars. It's glitchy, hard to use and I hate that I'm forced to.
iOS
Feb 26, 2025
App not working
This app is unable to open in safari. I was told this is a known issue but there isn't an eta as to when it will be fixed.
Android
Feb 27, 2025
Can never find what I'm looking for
iOS
Feb 27, 2025
Slow and buggy
I can never get it to execute any functions.
iOS
Feb 28, 2025
Can’t log in
Endless loop of verification ending in session error messages over multiple days.
Android
Feb 28, 2025
It is so hard to get MY MONEY! To pay my premium. Can't figure out how to set it up to pay my monthly bill
PayFlex Mobile® - Product Description
The redesigned PayFlex Mobile® app helps you make decisions for your financial wellness, with ease. You have the control and flexibility to manage your Flexible Spending Account (FSA), Health Savings Account (HSA) and/or Health Reimbursement Account (HRA) in real-time.  

In-app assistance for personalized support
•	Enjoy intuitive in-context coaching to help you complete account tasks on the app
•	Receive timely alerts based on your account, such as  
    o	Enroll in MasterCard® medical/ID theft protection 
    o	Verify PayFlex debit card® transactions
    o	Use our  bill negotiator service for qualified medical claims

Enhanced security with complimentary fraud protection
•	Account set-up: Get started with the same user name and password you use on our website
•	Returning users: Log in using touch ID fingerprint or PIN code for easier, more secure account access

Easier Navigation to get what you need fast
•	View account balances and transactions
•	Pay your providers
•	File a claim by uploading photos of receipts and documentation
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