16
poor
PayFlex Mobile® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
52%
Android
32 Reports
32 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
29 Reports
29 Reports
User Feedback
48%
iOS
29 Reports
29 Reports
52%
Android
32 Reports
32 Reports
PayFlex Mobile® - Latest Quality Issues
Android
Mar 26, 2025
always have issues uploading docs
iOS
Mar 27, 2025
Slow and incomplete
App takes ages to load can't transfer into investment account
Android
Mar 27, 2025
fingerprint authentication never works, always requires text authentication. no convenience of using app, might as well use the website
iOS
Mar 27, 2025
Horrible login experience
Please improve the login experience. It takes too long and involves too many back-and-forth screens.
Android
Mar 28, 2025
not happy with threatening letters sent to me
Android
Mar 28, 2025
Terrile app. The website is not allowing trades and phone support is not accepting my phone number. I decided to try the app to see if it would be better. The app is not accepting my password. The website is already slow. I will be moving over to an easier company. Inspira is terrible!
iOS
Mar 28, 2025
Used to work….
This app used to work. Now it just logs me in, logs me out, logs me in, logs me out, and keeps going. Thankfully there are PEOPLE I can CALL instead of using this maddening application.
iOS
Mar 31, 2025
Login Experience Extremely Poor
Terrible login screen. Will not save login/password info and takes you to a webpage to sign in every time. Face ID does not work and the passkey is redundant.
iOS
Mar 31, 2025
The Worst
Do yourself a favor and don't ever sign up for an FSA through these people. The worst way for them to steal your pretax contributions. Everything is scrutinized to the T and they ask for multiple receipts then bounce them back for arbitrary reasons that benefit them and screw you! They suspended my debit card 5 years ago so I opted out until this year, trying to maximize pretax expenses. Guess what? Still suspended, no new debit card, and every receipt is a nightmare to get your money back out. They truly are what is wrong with the healthcare system in America.
PayFlex Mobile® - Product Description
The redesigned PayFlex Mobile® app helps you make decisions for your financial wellness, with ease. You have the control and flexibility to manage your Flexible Spending Account (FSA), Health Savings Account (HSA) and/or Health Reimbursement Account (HRA) in real-time.
In-app assistance for personalized support
• Enjoy intuitive in-context coaching to help you complete account tasks on the app
• Receive timely alerts based on your account, such as
o Enroll in MasterCard® medical/ID theft protection
o Verify PayFlex debit card® transactions
o Use our bill negotiator service for qualified medical claims
Enhanced security with complimentary fraud protection
• Account set-up: Get started with the same user name and password you use on our website
• Returning users: Log in using touch ID fingerprint or PIN code for easier, more secure account access
Easier Navigation to get what you need fast
• View account balances and transactions
• Pay your providers
• File a claim by uploading photos of receipts and documentationAll intellectual property rights, including trademarks and word marks, are the property of respective owners