63
fair
Paysend Money Transfer App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
198 Reports
198 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
65 Reports
65 Reports
User Feedback
25%
iOS
65 Reports
65 Reports
75%
Android
198 Reports
198 Reports
Paysend Money Transfer App - Latest Quality Issues
iOS
Dec 19, 2024
horrible service and bad costumer service
unpredictable to know if your going to get you money in 10 mins in 2 hours in 1 day or in 3 days,besides that they will randomly take long days and not process your transfer then it takes 3 fays for them to day it has not processed then another 7 days to get your refund this is a ridiculous money wash this is my last time using this app i cant believe i fell for it again now that i need my money in urgency this is such a horrible experience
iOS
Dec 19, 2024
Unable to open chat
First time using the application. I'm unable to open the initiated chat SESSION with customer support agent . Kindly address this issue in the application ASAP.
Android
Dec 19, 2024
Why is Russia not on the list of countries where I can transfer money?
iOS
Dec 20, 2024
Not customer oriented service.
For 8 days the customer service has not been able to help with the problem of raising the money transfer limit. When I try to contact the customer service, I only get replies and no specific information. I am very disappointed and inclined to start using another service.
iOS
Dec 20, 2024
The worst app for transfers
I can't receive transfer. Every time requested to complete verification process, but i'd completed it several times: via app, zendesk, support chat and sumsub. Support always says that the problem is solved, but i still to encounter it and cannot use the service
iOS
Dec 20, 2024
Don’t waste your time
Here's the English version of your review: I am extremely disappointed with Paysend's service. I tried to complete the verification process for over a month, and it was an absolute nightmare. They kept requesting a huge number of documents, which I promptly submitted. Then they started asking for the same documents again, showing a complete lack of coordination on their part. Responses to my inquiries were extremely rare, and the verification process kept dragging on with no clear explanation. In the end, instead of resolving the issue, I received an email stating that my access was restricted! No reasons were provided for this decision. This is completely unacceptable customer service. I do not recommend Paysend to anyone!
Android
Dec 21, 2024
A penny to the price of this application! Moreover, at the bottom, people write that it is possible to send money from Uzbekistan to Russia, but in fact it is impossible to transfer money to Russia! Therefore, the stake!
Android
Dec 21, 2024
I don't really like it, as large interest is withdrawn
Android
Dec 22, 2024
Many problems with the app and sometimes the money does not arrive and there is nowhere to complain
Paysend Money Transfer App - Product Description
Paysend: Global money transfers The Paysend money transfer app is fast, simple and secure, allowing you to make card-to-card transfers to any Visa, MasterCard or Union Pay card, and to regular bank accounts in 150+ countries. We charge a low, flat fee of only £1, $2 or 1.50€ for international money transfers regardless of the amount sent – so more of your money will reach your destination. Paysend is trusted by over 7 Million users as their money transfer method of choice. Download the app now and start living a life of money without borders. Benefits of using Paysend to transfer money: • Low, fixed fees • Easy-to-use app • Speedy transfers • Excellent rates • Safe and secure How can we help you? Paysend takes the hassle out of money transfers. This means no more cash, no more complicated forms to complete, no more sort codes, no more queuing, and no more long trips to pick up the transfer. Our app allows users to send and receive money in the comfort of their own phone. Paysend will give you visibility over the exchange rate, the transfer fee (only £1, $2 or 1.50€, depending on where you are), and the amount that will be received before you transfer money. Say no to hidden fees, slow delivery and over-complicated money transfers by downloading the Paysend app now! About Paysend Paysend is the trading name of Paysend plc, registered in Scotland, United Kingdom. The company number is 376020. Our registered office is at Cluny Court John Smith Business Park, Kirkcaldy, Fife, KY2 6QJ. Paysend plc is authorized and regulated by the Financial Conduct Authority (FCA), number 900004. Paysend is a registered ‘Visa Direct’ and ‘Mastercard MoneySend’ originating institution. All ‘transactions’ and ‘data’ are secured at the highest PCI DSS level 1 standards.
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