Quality degradation at PC Optimum  
Users report higher volume of Quality Issues than usual
18
poor

PC Optimum | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
254 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
54 Reports
User Feedback
18%
iOS
54 Reports
82%
Android
254 Reports
PC Optimum - Latest Quality Issues
Android
Nov 16, 2024
Difficulty in making a registration.
iOS
Nov 16, 2024
Confusing
Confusing. Not user friendly.
iOS
Nov 16, 2024
Missing personalised offers
For about 2 months I have had no. Personalized offers on the app. I don't know why I haven't changed any settings it just disappeared one day and never returned. I thought at first it was just a slight glitch but I haven't had any personalized overs in a little under two month. WTH
Android
Nov 17, 2024
For a few weeks, I haven't been able to open the application. I have communicated with them and apart from email exchanges, nothing has been done. However, the point program he proposes is very good. So I lost all the points I had accumulated. Very disappointed.
Android
Nov 17, 2024
Change Cell My points do not appear during transactions at the checkout Chez Maxi
Android
Nov 18, 2024
Your app requires corrections I can no longer open the app, I have to use another browser to get to the site. After doing all the checks and tasks suggested by one of your technicians, the app still doesn't work! And this for the past 4 months Page blanche!!! It's frustrating. Google Chrome is up to date and I have no bad problems by the way. Do your homework and correct the problem please!! I'm so disappointed, everything worked perfectly before☹️
Android
Nov 18, 2024
I am no longer able to access the application on both my phone and my tablet and in addition no information available to contact the Company for help and to report the problem. It has been going on since June 2024, and the situation has still not been corrected.
Android
Nov 19, 2024
Very poor customer service. No problem at Esso, but at Maxi it's not easy. Not always the points on the map, even if the map has been scanned, yet at Esso it still works. The customer service does not listen to your problem and no help from them and very long process.
Android
Nov 20, 2024
Still a bug to open the app 😕
PC Optimum - Product Description
The rewards program unlike any other. With exclusive events and offers based on the items you buy most, the PC Optimum program is tailored specifically to you. And the more you use the program the better it gets – and the more free stuff you get. Load offers, earn and redeem points and manage your account all through the convenience of the PC Optimum app.

IMPORTANT DISCLOSURES AND CONSENT

In order to understand current and future consumer interests and to improve or develop new products, services, programs, promotions, contests or events, President’s Choice Services Inc. may track and analyze your use of the application, including offers viewed, opt-out preferences, click-throughs and other use of features. We may collect personal information and non-personal information electronically, directly from you or through third parties. For instance, we may access personal information about you when you share information about yourself on social media networks and also when you interact with us electronically such as through our information technology systems, websites, email, mobile applications, social media properties or online advertising.
If you choose to download or use this application (“app”), we may receive personal information and non-personal information about your current location and about your mobile device, tablet, or browser, such as a unique identifier for your device. Most devices, tablets and browsers allow you to turn off the tracking of your location. However, if you do so, you may not be able to use some of the app features.

PC Optimum Support https://www.pcoptimum.ca/help-and-support/faq
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