poor

PenFed Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

24 Points Past 30 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

70%

Android
39 Reports

iOS unitQ Score

iOS User Feedback

30%

iOS
17 Reports

User Feedback

30%

iOS
17 Reports

70%

Android
39 Reports

PenFed Mobile - Latest Quality Issues

iOS

Mar 7, 2025

Can not open the appp

I can not the penfed mobile app because it said that the safari cannot open the page. The address is invalid.

iOS

Mar 8, 2025

Try again later

Too often in the past and now when I am trying to make transfers at night, my request times out.

iOS

Mar 9, 2025

No way to change password

If you forget your password, there is no way to reset since passkey was instated. I DO NOT LIKE THIS AT ALL

iOS

Mar 9, 2025

Randomly un authenticates my device

What's the point of Face ID when after an update, it decides my device isn't authenticated. Then I have to sign in with username and password then do two factor authentication all over again. I've been using the same iPhone for over a year so there's no reason to do this. None of my other banking apps have done this and they are just as secure.

iOS

Mar 9, 2025

Upgrade

The new upgrade is terrible. Will not save user info. Have to type in username and password every time

iOS

Mar 9, 2025

Good bank. Bad app

Slow, less tools compared to desktop

Android

Mar 10, 2025

Not compatible with my phone any more, Why?

Android

Mar 10, 2025

This app is horrible. It is slow, buggy, and have the time the mobile deposit feature doesn't work. Horrible design from an otherwise amazing credit union.

Android

Mar 12, 2025

Carmen Colquiett I did the transaction yesterday for today mention that went to yestertransferring 73.97 from premier savings to access America checking. I I even got a confirmation that it went through, but I had to redo it again.

PenFed Mobile - Product Description

Wherever you go, take PenFed with you!

The PenFed Mobile banking app provides around-the-clock access to your PenFed accounts. You can review activity and balances, get transaction details, transfer balances, track loan application status, pay bills and much more! Deposit checks quickly and easily with your smartphone or tablet.

Need an ATM? The app will help you find one. Forgot to set a travel notification for your PenFed credit card? Do it right in the app -- from anywhere. Want to buy a home? Don't miss our exclusive real estate rewards and other current offers.

With lightning-fast, 24/7 access, PenFed Mobile puts the power of your credit union right where it belongs… on your favorite mobile device.

Opening this app constitutes acceptance and/reaffirmation of our privacy policy, non-compete, and non-disclosure agreement.

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