41
poor

PenFed Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
24 Points Past 30 Days
Category: Finance
Work at Pentagon Federal Credit Union? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Pentagon Federal Credit Union? Unlock additional insights
Android unitQ Score
Android User Feedback
70%
Android
39 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
17 Reports
User Feedback
30%
iOS
17 Reports
70%
Android
39 Reports
PenFed Mobile - Latest Quality Issues
iOS
Mar 7, 2025
Can not open the appp
I can not the penfed mobile app because it said that the safari cannot open the page. The address is invalid.
iOS
Mar 8, 2025
Try again later
Too often in the past and now when I am trying to make transfers at night, my request times out.
iOS
Mar 9, 2025
No way to change password
If you forget your password, there is no way to reset since passkey was instated. I DO NOT LIKE THIS AT ALL
iOS
Mar 9, 2025
Randomly un authenticates my device
What's the point of Face ID when after an update, it decides my device isn't authenticated. Then I have to sign in with username and password then do two factor authentication all over again. I've been using the same iPhone for over a year so there's no reason to do this. None of my other banking apps have done this and they are just as secure.
iOS
Mar 9, 2025
Upgrade
The new upgrade is terrible. Will not save user info. Have to type in username and password every time
iOS
Mar 9, 2025
Good bank. Bad app
Slow, less tools compared to desktop
Android
Mar 10, 2025
Not compatible with my phone any more, Why?
Android
Mar 10, 2025
This app is horrible. It is slow, buggy, and have the time the mobile deposit feature doesn't work. Horrible design from an otherwise amazing credit union.
Android
Mar 12, 2025
Carmen Colquiett I did the transaction yesterday for today mention that went to yestertransferring 73.97 from premier savings to access America checking. I I even got a confirmation that it went through, but I had to redo it again.
PenFed Mobile - Product Description
Wherever you go, take PenFed with you!

The PenFed Mobile banking app provides around-the-clock access to your PenFed accounts. You can review activity and balances, get transaction details, transfer balances, track loan application status, pay bills and much more! Deposit checks quickly and easily with your smartphone or tablet.

Need an ATM? The app will help you find one. Forgot to set a travel notification for your PenFed credit card? Do it right in the app -- from anywhere. Want to buy a home? Don't miss our exclusive real estate rewards and other current offers.

With lightning-fast, 24/7 access, PenFed Mobile puts the power of your credit union right where it belongs… on your favorite mobile device.

Opening this app constitutes acceptance and/reaffirmation of our privacy policy, non-compete, and non-disclosure agreement.
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