PenFed Mobile | unitQ Score

"Trust this device" just doesn't work, it's annoying to have to get a code every time

Doesn't work! I tried multiple times to still doesn't work.

Can't find my tax documents! App is not user friendly!

Update Nov 2024 - Back to 1 star. They updated the app to only use passkeys. Passkeys was not tested properly. I can't use on my locked down iPhone. Penfed messed this up!!!! Update Nov 2023 - they pushed out an update and the interface looks amazing. Everything seems to work. Raised my score from 1 star to 5. I only use it for credit card so can't speak on any banking update. Great job Dev Team! Updated July 2023: Things are still not going well. They are working with salesforce to update their online presence and it is not going well. Hopefully things will get better by 2025. I only use them for credit card at this point. The travel card is with it, but I might be looking for something else soon if the issues are not cleaned up. Old review: This app is such a disappointment. I have banking apps from other banks that work great... NFCU, Ally, CapitalOne, etc. I thought penfed could put those to rest and I would do all my banking with penfed. No, that won't happen. Customer service is slow in answering emails - takes at least 3 days. The phone “rang” busy when I called for several hours. The app is lacking several features. If you perform an INTERNAL transfer t takes 5 or 6 days. Not external but internal. External are also 5 to 6 days. Competitors move internal transfers immediately and external within 3 days. Take a hard pass on this bank.

I forgot my password and whenever I attempt to reset it. I give the app all my information and after it jus stands me to the home page without giving me the option to change my password OR sign me in. Un useable.

Whoever came up with the new PASSKEY requirement is an idiot. Not everyone uses iCloud. It is impossible to set up a passkey without it. Autofill has been eliminated by PENFED. Face ID no longer accepted or active. I can no longer use this app to access my accounts. Sadly it is my money snd PENFED had effectively locked me out with the latest update. Hey PENFED, think SENIOR CITIZENS who are not technically experts.

I have paid a used vehicle note to PenFed for several years never being late . PenFed then changed things and , while I have the money and truly desire to make payment, I have had no success in navigating their system so I can complete the transaction from the same non-PenFed account I have always used. I have given up on that and have requested an address where I can mail a check and have not been provided with one . I would like to pay my note as I always have but PenFed will not let me .

ZELLE service takes too long

I still have to log on to the website because the app does not have all the features