63
fair
PENNYMAC MOBILE | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
46 Reports
46 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
30 Reports
30 Reports
User Feedback
39%
iOS
30 Reports
30 Reports
61%
Android
46 Reports
46 Reports
PENNYMAC MOBILE - Latest Quality Issues
Android
Jan 17, 2025
It's good to view your loan information, but if you make a payment, you have to make sure they actually go through. Many times, it will give a confirmation number but not actually take a payment. I find payments with a desktop more reliable.
iOS
Jan 17, 2025
Convenience
Great app with all the information that you need available in a few steps. Just wish the transaction time didn't take so long to process. Kind of confusing when I set a payment for certain day but don't see it deducted till after 3 or 4 days later Other than that this app is all you need to get anything done
iOS
Jan 18, 2025
Payment
I wish there was a way on the mobile app to change the amount
Android
Jan 19, 2025
PennyMac granted me a forbearance, no payments 4 months due to hardship. I was to call in each month. After 2 months, I was told I didn't have to call in again. The next month, they said I had breached the forbearance and owned them 3 payments plus. They said due to not calling in. I told them what I was told. Later, they said it was because my escrow was short. When I tried to discuss this with them, they were unpleasant and unresponsive. They have caused me much irritation and stress!
iOS
Jan 23, 2025
Payments should be easier
We should have an option on the mobile app to pay by card
Android
Jan 25, 2025
Seems like an update is made every month, but it rarely has new or better features. Latest update has basic formatting errors. Maybe they could just write good enough code to leave it alone for awhile.
Android
Jan 26, 2025
very limited. not as many options as website on my laptop 🙃
Android
Jan 29, 2025
App won't let me log onto my account. It keeps giving me an error screen
Android
Jan 30, 2025
Won't load to make a payment
PENNYMAC MOBILE - Product Description
With Pennymac Mobile, discover all the ways you can pay with our secure, streamlined app. We recently added some new features and made it easier than ever to make a variety of payments and conveniently manage your mortgage. ***What’s New?*** Now You Can: - Make a One-Time Payment - Make Principal Reduction and Escrow Shortage Payments - Set up Pennymac AutoPay Monthly ***Our App Allows You To*** - Login securely with fingerprint authentication - Review loan activity at a glance - Download and view statements and documents - Receive notifications for payment reminders - View/pay multiple mortgages ***Benefits of Pennymac Mobile*** - 24/7 access to your loan account(s) - Ability to make a variety of payments anytime, anywhere - Go green with paperless statements *App available in Spanish./App disponible en Español. Pennymac Publication Rules We A.R.E Pennymac: Accountable, Reliable, Ethical. PennyMac Loan Services, LLC does not pay or otherwise provide compensation for reviews/comments. All reviews/comments are subject to the disclaimer provided prior to posting and become the property of Pennymac once submitted. We reserve the right to validate, remove or republish your reviews/comments at any time. Equal Housing Opportunity © 2022 PennyMac Loan Services, LLC, 3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361, 818-224-7442. NMLS ID # 35953. For licensing information, go to: www.nmlsconsumeraccess.org. Trade/service marks are the property of PennyMac Loan Services, LLC and/or its subsidiaries or affiliates. Arizona Mortgage Banker License # 0911088. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Colorado office: 700 17th St, Suite 200, Denver, CO 80202, (833) 216-6680. Massachusetts Mortgage Lender License # MC35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. §47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. North Carolina Permit No. 119504607, 119505929, 119506567, 119506570, 119507419. Rhode Island Lender License # 20092600LL. Texas office: 2201 W. Plano Parkway, Suites 150 and 300, Plano, TX 75075. For more information, review PennyMac's state licenses and important notices. Loans not available in New York. Some products may not be available in all states. Information, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. All loan programs subject to borrowers meeting appropriate underwriting conditions. This is not a commitment to lend. Other restrictions apply. (01-2022)
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