63
fair
PENNYMAC MOBILE | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
34 Reports
34 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
25 Reports
25 Reports
User Feedback
42%
iOS
25 Reports
25 Reports
58%
Android
34 Reports
34 Reports
PENNYMAC MOBILE - Latest Quality Issues
Android
Dec 11, 2024
App is awful unless on a device in portrait, tried using on tablet and it's super bad, all the buttons at the bottom don't line up with text. Can't make it landscape. Could be better but overall ok
iOS
Dec 12, 2024
I
I like the app but I don't see any of deal of interest rate at all in the bill app.
Android
Dec 12, 2024
Review was deleted... App works horrible on tablets, buttons and text at the bottom don't align also no landscape mode. Only portrait mode...
iOS
Dec 13, 2024
Jerks
They don't call you back and messed up my credit. They misapplied my payment and sent me a foreclosure letter. I paid them on time. Run away
Android
Dec 13, 2024
Whenever I use the back button to go back to my home page I am getting a pop-up notification that asks if I want to continue making a payment, I've already made a payment this month so it's a little frustrating that this pop-up keeps popping up when I'm trying to do other stuff. I keep getting calls from someone trying to give me a loan, I can't turn them off without blocking PennyMac fully, earlier a lady said she had to discuss something important about my account & it was sales, Ridiculous!!
Android
Dec 14, 2024
I can NEVER pay online.. it NEVER EVER WORKS!!
Android
Dec 18, 2024
This app made me enter the same information multiple times, therefore it's not user friendly. Did not allow an extra payment without selecting from forced options. I just wanted to pay extra to avoid compound interest. unclear if it'll go through as intended at this time.
iOS
Dec 18, 2024
Glitch ?
A little confusing, having to re-entering same information and not posting payments the first 2x
Android
Dec 19, 2024
glitchy. pages don't render correctly. difficult to navigate. half of the letters and numbers I type aren't viewable, meaning I can only see the bottom half of what I type. it sucks
PENNYMAC MOBILE - Product Description
With Pennymac Mobile, discover all the ways you can pay with our secure, streamlined app. We recently added some new features and made it easier than ever to make a variety of payments and conveniently manage your mortgage. ***What’s New?*** Now You Can: - Make a One-Time Payment - Make Principal Reduction and Escrow Shortage Payments - Set up Pennymac AutoPay Monthly ***Our App Allows You To*** - Login securely with fingerprint authentication - Review loan activity at a glance - Download and view statements and documents - Receive notifications for payment reminders - View/pay multiple mortgages ***Benefits of Pennymac Mobile*** - 24/7 access to your loan account(s) - Ability to make a variety of payments anytime, anywhere - Go green with paperless statements *App available in Spanish./App disponible en Español. Pennymac Publication Rules We A.R.E Pennymac: Accountable, Reliable, Ethical. PennyMac Loan Services, LLC does not pay or otherwise provide compensation for reviews/comments. All reviews/comments are subject to the disclaimer provided prior to posting and become the property of Pennymac once submitted. We reserve the right to validate, remove or republish your reviews/comments at any time. Equal Housing Opportunity © 2022 PennyMac Loan Services, LLC, 3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361, 818-224-7442. NMLS ID # 35953. For licensing information, go to: www.nmlsconsumeraccess.org. Trade/service marks are the property of PennyMac Loan Services, LLC and/or its subsidiaries or affiliates. Arizona Mortgage Banker License # 0911088. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Colorado office: 700 17th St, Suite 200, Denver, CO 80202, (833) 216-6680. Massachusetts Mortgage Lender License # MC35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. §47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. North Carolina Permit No. 119504607, 119505929, 119506567, 119506570, 119507419. Rhode Island Lender License # 20092600LL. Texas office: 2201 W. Plano Parkway, Suites 150 and 300, Plano, TX 75075. For more information, review PennyMac's state licenses and important notices. Loans not available in New York. Some products may not be available in all states. Information, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. All loan programs subject to borrowers meeting appropriate underwriting conditions. This is not a commitment to lend. Other restrictions apply. (01-2022)
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