67
fair

PENNYMAC MOBILE | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
70%
Android
47 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
20 Reports
User Feedback
30%
iOS
20 Reports
70%
Android
47 Reports
PENNYMAC MOBILE - Latest Quality Issues
Android
Feb 17, 2025
Can't pay by card and it navigates out to the start often.
iOS
Feb 17, 2025
Worst app ever
Can't even log on
iOS
Feb 17, 2025
App rating
Horrible app never works right for months
Android
Feb 18, 2025
difficulty of use
Android
Feb 18, 2025
fingerprint option never works
iOS
Feb 20, 2025
Doesn't open
75% of the time I try and open the app it doesn't even load to the login screen, so I end up using the website to pay my mortgage
Android
Feb 20, 2025
Once I login a screen pops up asking to use byo but you can't close out of it to use the app!
Android
Feb 26, 2025
customer service doesn't know any thing ...and be careful with your payment sometimes doesn't showing
iOS
Feb 27, 2025
App usage
The app is very laggy and slow. Also doesn't seem very user friendly. I had to enter my payment info multiple times because of lag and glitches. The app has lots of options which is a plus.
PENNYMAC MOBILE - Product Description
With Pennymac Mobile, discover all the ways you can pay with our secure, streamlined app. We recently added some new features and made it easier than ever to make a variety of payments and conveniently manage your mortgage.

***What’s New?***

Now You Can:

- Make a One-Time Payment
- Make Principal Reduction and Escrow Shortage Payments
- Set up Pennymac AutoPay Monthly

***Our App Allows You To***

- Login securely with fingerprint authentication
- Review loan activity at a glance
- Download and view statements and documents
- Receive notifications for payment reminders
- View/pay multiple mortgages

***Benefits of Pennymac Mobile***

- 24/7 access to your loan account(s)
- Ability to make a variety of payments anytime, anywhere
- Go green with paperless statements


*App available in Spanish./App disponible en Español.
 

Pennymac Publication Rules

We A.R.E Pennymac: Accountable, Reliable, Ethical. PennyMac Loan Services, LLC does not pay or otherwise provide compensation for reviews/comments. All reviews/comments are subject to the disclaimer provided prior to posting and become the property of Pennymac once submitted. We reserve the right to validate, remove or republish your reviews/comments at any time.
 


Equal Housing Opportunity © 2022 PennyMac Loan Services, LLC, 3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361, 818-224-7442. NMLS ID # 35953. For licensing information, go to: www.nmlsconsumeraccess.org. Trade/service marks are the property of PennyMac Loan Services, LLC and/or its subsidiaries or affiliates. Arizona Mortgage Banker License # 0911088. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Colorado office: 700 17th St, Suite 200, Denver, CO 80202, (833) 216-6680. Massachusetts Mortgage Lender License # MC35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. §47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. North Carolina Permit No. 119504607, 119505929, 119506567, 119506570, 119507419. Rhode Island Lender License # 20092600LL. Texas office: 2201 W. Plano Parkway, Suites 150 and 300, Plano, TX 75075. For more information, review PennyMac's state licenses and important notices. Loans not available in New York. Some products may not be available in all states. Information, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. All loan programs subject to borrowers meeting appropriate underwriting conditions. This is not a commitment to lend. Other restrictions apply. (01-2022)
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