29
poor
PENNYMAC MOBILE | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-60 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
36 Reports
36 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
15 Reports
15 Reports
User Feedback
29%
iOS
15 Reports
15 Reports
71%
Android
36 Reports
36 Reports
PENNYMAC MOBILE - Latest Quality Issues
iOS
Nov 6, 2024
Auto pay?
It removed my auto pay somehow… really confused
iOS
Nov 7, 2024
Doesn’t show payments clearly
This app is terrible because it's difficult to see what is owed and where payments went. I just had to speak to a rep bc it shows I have a pending payment for 11/1 and as of 11/7 the payment hasn't gone through my bank. Rep said it's bc autopay is set-up but not active somehow, so it shows a pending payment that isn't really pending. Ridiculous. I have to call in frequently for clarification bc if the payment isn't sent in exactly correct they put the entire amount towards an “extra payment” instead of to the actual mortgage, so then it shows as owing two payments the next month. Plus late fees. For example my mortgage went from $1415 to $1475 due to property taxes going up and they put the $1415 as an extra payment instead. Supremely frustrated with the app and Pennymac in general.
Android
Nov 9, 2024
I made a payment on this app on 10/31 and it never credited to my account.
Android
Nov 16, 2024
app doesn't remember my username and has issues loading.
iOS
Nov 17, 2024
Worst App I have ever tried to use
I have to consistently change my password because your system doesn't recognize my user I'd or password
iOS
Nov 18, 2024
New to app
Not IPhone friendly
Android
Nov 19, 2024
Poor functionality, easily causes errors on my loan. Wont let me submit details in this review
Android
Nov 20, 2024
Crashes whenever I load the loan activity, unusable.
Android
Nov 22, 2024
Customer service have always been A+ but I wonder about the security and why the website is always down. The app hasn't worked since I downloaded it in March this year.
PENNYMAC MOBILE - Product Description
With Pennymac Mobile, discover all the ways you can pay with our secure, streamlined app. We recently added some new features and made it easier than ever to make a variety of payments and conveniently manage your mortgage. ***What’s New?*** Now You Can: - Make a One-Time Payment - Make Principal Reduction and Escrow Shortage Payments - Set up Pennymac AutoPay Monthly ***Our App Allows You To*** - Login securely with fingerprint authentication - Review loan activity at a glance - Download and view statements and documents - Receive notifications for payment reminders - View/pay multiple mortgages ***Benefits of Pennymac Mobile*** - 24/7 access to your loan account(s) - Ability to make a variety of payments anytime, anywhere - Go green with paperless statements *App available in Spanish./App disponible en Español. Pennymac Publication Rules We A.R.E Pennymac: Accountable, Reliable, Ethical. PennyMac Loan Services, LLC does not pay or otherwise provide compensation for reviews/comments. All reviews/comments are subject to the disclaimer provided prior to posting and become the property of Pennymac once submitted. We reserve the right to validate, remove or republish your reviews/comments at any time. Equal Housing Opportunity © 2022 PennyMac Loan Services, LLC, 3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361, 818-224-7442. NMLS ID # 35953. For licensing information, go to: www.nmlsconsumeraccess.org. Trade/service marks are the property of PennyMac Loan Services, LLC and/or its subsidiaries or affiliates. Arizona Mortgage Banker License # 0911088. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Colorado office: 700 17th St, Suite 200, Denver, CO 80202, (833) 216-6680. Massachusetts Mortgage Lender License # MC35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. §47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. North Carolina Permit No. 119504607, 119505929, 119506567, 119506570, 119507419. Rhode Island Lender License # 20092600LL. Texas office: 2201 W. Plano Parkway, Suites 150 and 300, Plano, TX 75075. For more information, review PennyMac's state licenses and important notices. Loans not available in New York. Some products may not be available in all states. Information, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. All loan programs subject to borrowers meeting appropriate underwriting conditions. This is not a commitment to lend. Other restrictions apply. (01-2022)
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