26
poor
Petco: The Pet Parents Partner | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
54%
Android
143 Reports
143 Reports
iOS unitQ Score
iOS User Feedback
46%
iOS
123 Reports
123 Reports
User Feedback
46%
iOS
123 Reports
123 Reports
54%
Android
143 Reports
143 Reports
Petco: The Pet Parents Partner - Latest Quality Issues
iOS
Nov 14, 2024
Constant Bugs
I've been using the app for a good while now and I feel like it's constantly got bug issues when it comes to ordering through the app. For example right now the UI doesn't fit mobile correctly on the checkout page and you can't zoom in/out. It just took 20 minutes to checkout because it kept encountering an “error” then the order went through without any confirmation but instead the app crashed and I got the confirmation email. The “in stock” items are never up to date, and it takes more time to order online or through the app bc the filters don't function correctly but the only deals offered are either delivery or buy online pick up in store.
Android
Nov 15, 2024
App crashes often and is slow
iOS
Nov 15, 2024
App
I love the store but the app constantly has glitches and now you have to pick the store you are picking it up at for EVERY item instead of being able to just have a default store that you can pick once! That wouldn't be a problem for a small order but when you have many….it takes forever!! I would've spent less time going in to the store and picking each item myself!
iOS
Nov 15, 2024
Okay, could do with some improvements
Apple Pay doesn't work when trying to check out. Would be good to see more product details on the search page.
iOS
Nov 15, 2024
Pretty good app
I use the app often to buy pet food online to pick up. The process works but isn't the most user-friendly. Many times I do not get a notification/email that my order is ready. I'll go in the app hours later to find that it's ready. My other gripe is the loading. This is the only shopping app I use that has high loading time and pages glitching and re-loading on me. It's quite frustrating as it takes me at least twice as long to place an order as it would somewhere else. Overall, I like Petco and will continue to use their app, just hoping some updates can be made so the app runs faster.
iOS
Nov 16, 2024
Glitchy
App is super glitchy. When you order online for pickup and try to select a substitute for items it doesn't let you change the size (in this case 5lb vs 30lb dog food) and also doesn't search the full inventory. Trying to search for “WholeHearted” and it will only show 3-4 products instead of the 50+ they have, tried other brands and had the same problem. The checkout button disappears randomly and you have to close the app and restart it. All around pretty frustrating
iOS
Nov 16, 2024
Website
What a slow website. Took me almost an hour to finish purchase.
iOS
Nov 16, 2024
Slowest App Ever!!!
This app the WORST!!!! Slow as molasses and has been for years!!! Won't even work right in the store 🫥
iOS
Nov 16, 2024
Website not correct
All the store say closed even tough they aren't.
Petco: The Pet Parents Partner - Product Description
The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores. GET IT TODAY You can buy in the app then pick it up at over 1,000 locations across the US. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car. PERSONALIZED TO YOUR PETS Set up your pet and the app becomes your partner, helping you find and access all that you need for your pet. Manage and track your pet’s complete health and needs. Look across your purchase history online and in-store to make sure your pets are covered in all care categories so they can live a happy and healthy life. BOOK GROOMING APPOINTMENTS AND GET REWARDED Did you know grooming is an essential part of your pet's health and wellness? Schedule an appointment to meet your new groomer - a skilled stylist who understands the care and attention your pet needs based on their age, breed, hair and skin. Plus, members can unlock the grooming perk in the app and receive a free 8th groom. Need to rebook, reschedule or cancel? You can do that in the app as well. PERSONALIZED SHOP Setting your pets up with Repeat Delivery, quickly buying something again, and finding the best nutrition and supplies has never been easier. VITAL CARE Our Vital Care membership makes pet care easier and more affordable. Track, load and redeem your Vital Care points and Vital Care Rewards in the app.
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