36
poor
Petco: The Pet Parents Partner | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
126 Reports
126 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
122 Reports
122 Reports
User Feedback
49%
iOS
122 Reports
122 Reports
51%
Android
126 Reports
126 Reports
Petco: The Pet Parents Partner - Latest Quality Issues
iOS
Dec 18, 2024
Bad update
Whatever you did in the last update needs a patch. App just freezes when opened.
iOS
Dec 19, 2024
Slow and always “ruh roh”
The app needs some system updating, it's extremely slow and always faults out. Placing an order is always a hassle
iOS
Dec 19, 2024
App is terrible :(
It always freezes or kicks you out. The app is not user friendly
iOS
Dec 19, 2024
Cart and frozen
App will freeze and cart always has issues with loading no matter how many times I delete and redownload or reset passwords.
Android
Dec 19, 2024
Worthless app. Takes 5 minutes to loaf every new thing. I ordered and it says I didn't order and it charged my card and too my rewards away.
iOS
Dec 19, 2024
Website
Website hard to navigate through. And store doesn't always have what I need 🫤
Android
Dec 20, 2024
I like the app for keeping track of my points, but for some reason, it will not let me edit or add any more pets.
iOS
Dec 20, 2024
It’s a bit unfortunate
Ive always loved Petco. But I have to admit there app is really annoying to use. It's constantly asking questions with everything you buy and literally forces you to answer their questions if you wanna clear their notification badges and even then they make sure there is always one you can always see but never remove. Extremely annoying . Have to admit it's sad to see petco failing to adapt when they had the resource to adapt but choose not to until it was to late.
Android
Dec 20, 2024
The app sucks. It's insanely slow and doesn't work half the time. I uninstalled the app and reinstalled to see if that would help but instead it completely removed one of my pets from the app. Save yourself the headache
Petco: The Pet Parents Partner - Product Description
The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores. GET IT TODAY You can buy in the app then pick it up at over 1,000 locations across the US. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car. PERSONALIZED TO YOUR PETS Set up your pet and the app becomes your partner, helping you find and access all that you need for your pet. Manage and track your pet’s complete health and needs. Look across your purchase history online and in-store to make sure your pets are covered in all care categories so they can live a happy and healthy life. BOOK GROOMING APPOINTMENTS AND GET REWARDED Did you know grooming is an essential part of your pet's health and wellness? Schedule an appointment to meet your new groomer - a skilled stylist who understands the care and attention your pet needs based on their age, breed, hair and skin. Plus, members can unlock the grooming perk in the app and receive a free 8th groom. Need to rebook, reschedule or cancel? You can do that in the app as well. PERSONALIZED SHOP Setting your pets up with Repeat Delivery, quickly buying something again, and finding the best nutrition and supplies has never been easier. VITAL CARE Our Vital Care membership makes pet care easier and more affordable. Track, load and redeem your Vital Care points and Vital Care Rewards in the app.
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