12
poor
Pets at Home | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
84%
Android
79 Reports
79 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
15 Reports
15 Reports
User Feedback
16%
iOS
15 Reports
15 Reports
84%
Android
79 Reports
79 Reports
Pets at Home - Latest Quality Issues
iOS
Jan 25, 2025
Why can’t I click on an item and go back to my search??!!
Such a frustrating app
Android
Jan 26, 2025
Tried to cancel subscription before the time and it does not work. most annoying when this app does not work and money taken out out of my account.
Android
Jan 26, 2025
I ordered 3 bags of cat litter 17th January 2025 1 bag of Sanicat Classic Marsella Soap Scent Cat Litter 10 Litre, 2 bags of Pets at Home Lightweight Non-Clumping Cat Litter 20L 20 Litre, I received only 2 bags of pet at home lightweight non-clumping cat litter 20L and one of the bags damaged. I haven't received a bag of sanicat classic marsella soap scent cat litter 10L.
Android
Jan 26, 2025
can't check out
Android
Jan 26, 2025
App is not usable, updated and still does not work
Android
Jan 26, 2025
The app really needs some work, especially UX. Just one example of some poorly thought out fetures, after searching and clicking into a product, going back takes you back to the home page instead of search results.
Android
Jan 28, 2025
says my password wring and when I ask for reset doesn't send one.
Android
Jan 29, 2025
the app does not work, chat does not work phone calls keep cutting out!
Android
Jan 29, 2025
cant get into app. forgot my password and waiting fpr app to send code to my email but not happening.
Pets at Home - Product Description
Our free Pets at Home app makes caring for your pet easier than ever. Shop in the app with just a few taps, access all your VIP club vouchers in one place, and receive tailored advice to your app inbox… plus plenty more! IN-APP SHOPPING 🆕 • Shop easily in the app with just a few taps – for food, treats, toys, and more • Search and browse hundreds of products for dogs, cats, small furries, reptiles, fish, and birds • Keep your pet protected with our wide range of flea, tick, and worming products delivered straight to your door • Link your VIP club and shopping account to make logging in easier • Choose from a range of delivery options, from next day to Click & Collect in as little as one hour • Check out product reviews to help you choose the right products for your pet • Check on stock availability in store before you visit VIP CLUB BENEFITS ✅ • Exclusive offers – including a 10% off voucher when you first join • Birthday Bonus treat – to celebrate your VIP’s special day • Charity Lifelines – a donation to your chosen animal charity with every purchase • Tailored tips – including advice from our vet partners • Free quarterly magazine – usually £2.50 for non-members • Save with our valued partners – including dog-walking with Tailster, breaks away with holidaycottages.co.uk, and insurance with Petplan® • Puppy & Kitten Club membership for new pet parents when you join the VIP club APP EXCLUSIVE VIP CLUB FEATURES📱 • Voucher inbox – all your VIP club offers in one convenient place • Find My VIP – our free community-driven pet-finding service • Fifth groom free at The Groom Room (for dog parents) • Digital VIP card – keep it in your Google Wallet for easy access IF YOU’RE NOT A VIP CLUB MEMBER YET... Sign up through the app for free and we’ll send you a 10% off voucher straight away to welcome you to the club. IF YOU’RE ALREADY A VIP CLUB MEMBER... Once you’ve downloaded the app, log in to the VIP club section with your membership details and we’ll send you a 5% off voucher to welcome you to the app. We regularly check our reviews and listen to your feedback to make positive changes.
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