17
poor
Pets at Home | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
62%
Android
43 Reports
43 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
26 Reports
26 Reports
User Feedback
38%
iOS
26 Reports
26 Reports
62%
Android
43 Reports
43 Reports
Pets at Home - Latest Quality Issues
Android
Mar 19, 2025
Rubbish...constantly some errors messages popping out and not allowing me to pay. I have to login from the laptop browser to be able to pay for my shopping. Absolutely useless
Android
Mar 19, 2025
much too slow when using, very frustrating
Android
Mar 20, 2025
useless, can't find repeat order in my account, need to choose different supplier
iOS
Mar 21, 2025
Not worth it- would give no stars if that was possible.
When I originally installed the App I received lots of relevant vouchers and money off. But that soon stopped. I spend over £150 per month in store on pet food and essentials and every month I get NO discount on these items. Instead I get lots of irrelevant offers for things that my dog and cat don't need or use. This app doesn't reward loyalty- it's simply a marketing tool to promote items you don't need. Other stores have repeat customer discounts. If you are a loyal regular customer, shop elsewhere with a store that values you rather than uses you.
iOS
Mar 24, 2025
Orders and support
I ordered cat food in bulk which didn't arrive, without any explanation yet just says delivered on the app. Customer service said it would get back to me in 72 hours and still hasn't. Currently down a lot of money for a big order with no easy way of finding out how to get a refund or the lost items replaced. Won't be ordering from this app again.
iOS
Mar 25, 2025
Started off well… but
Was really impressed at the beginning as felt the vouchers reflected my purchase history and represented good value however now really disappointed in offers available. I spend a large amount of money monthly in pets at home and the vouchers tend to be £1 off if you spend £70… not really inspiring and does make me look online now as there seems to be no real benefits to scanning your pet card when shopping.
iOS
Mar 26, 2025
I’ve been waiting weeks for part of my order
My order TO1QZAO145 has not been delivered,I ran out after two weeks so had to go and buy another from pets at home Blackpole Worcester there's no way to get any answers on the app .All the rest of the order arrived on date it should have. Regards M Hill
iOS
Mar 29, 2025
Order error
I've been unable to make a payment with either a Visa or an American Express card for quite a while. How can I place an order?
iOS
Mar 31, 2025
Locked out of account
I have tried to log in to my account every time i'm at pets at home and each time I get a message that password is incorrect. So I click on “forgotten password”, add email address and get a code for a password reset. When it's time to enter new password, the app or website (i tried both) just stops working and I'm not able to progress from this point. Can't access any offers and it's frustrating.
Pets at Home - Product Description
Our free Pets at Home app makes caring for your pet easier than ever. Shop in the app with just a few taps, access all your VIP club vouchers in one place, and receive tailored advice to your app inbox… plus plenty more! IN-APP SHOPPING 🆕 • Shop easily in the app with just a few taps – for food, treats, toys, and more • Search and browse hundreds of products for dogs, cats, small furries, reptiles, fish, and birds • Keep your pet protected with our wide range of flea, tick, and worming products delivered straight to your door • Link your VIP club and shopping account to make logging in easier • Choose from a range of delivery options, from next day to Click & Collect in as little as one hour • Check out product reviews to help you choose the right products for your pet • Check on stock availability in store before you visit VIP CLUB BENEFITS ✅ • Exclusive offers – including a 10% off voucher when you first join • Birthday Bonus treat – to celebrate your VIP’s special day • Charity Lifelines – a donation to your chosen animal charity with every purchase • Tailored tips – including advice from our vet partners • Free quarterly magazine – usually £2.50 for non-members • Save with our valued partners – including dog-walking with Tailster, breaks away with holidaycottages.co.uk, and insurance with Petplan® • Puppy & Kitten Club membership for new pet parents when you join the VIP club APP EXCLUSIVE VIP CLUB FEATURES📱 • Voucher inbox – all your VIP club offers in one convenient place • Find My VIP – our free community-driven pet-finding service • Fifth groom free at The Groom Room (for dog parents) • Digital VIP card – keep it in your Google Wallet for easy access IF YOU’RE NOT A VIP CLUB MEMBER YET... Sign up through the app for free and we’ll send you a 10% off voucher straight away to welcome you to the club. IF YOU’RE ALREADY A VIP CLUB MEMBER... Once you’ve downloaded the app, log in to the VIP club section with your membership details and we’ll send you a 5% off voucher to welcome you to the app. We regularly check our reviews and listen to your feedback to make positive changes.
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