26
poor
Pets at Home | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
81 Reports
81 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
26 Reports
26 Reports
User Feedback
24%
iOS
26 Reports
26 Reports
76%
Android
81 Reports
81 Reports
Pets at Home - Latest Quality Issues
Android
Nov 17, 2024
got kicked out app most of the year. when I use forgotten password, it states email address valid. except its found in store. so I can gain points just can't use voucher gain and they can't help in store. so the app is pointless.
iOS
Nov 18, 2024
Not the best
If you view a webpage it's opens up the app, the app does not have all the answers!!!! Even paperwork I have refers to the app , doesn't have the info I want, I'm just going round in circles!!!!
Android
Nov 18, 2024
No good deals, always logging me out no thanks just clutter in my phone deleted
Android
Nov 18, 2024
I am trying to purchase gift vouchers for Christmas.I have emailed 3 times - no response. I tried to have a live chat no response. So it appears Pets at Home are not bothered.
Android
Nov 18, 2024
Poor app, put in details won't allow, no vouchers, spend £100+ ever month
Android
Nov 18, 2024
keeps jumping from page to page plus wont let me order keeps saying error
Android
Nov 18, 2024
Useless since the latest update. I can't add anything to my basket
Android
Nov 18, 2024
Please improve - it's slow, poor search and filter accuracy. I've had to shop elsewhere as the basket won't load to check out!
Android
Nov 18, 2024
App is so slow that I can't buy anything, just keeps trying to load the basket, no good!
Pets at Home - Product Description
Our free Pets at Home app makes caring for your pet easier than ever. Shop in the app with just a few taps, access all your VIP club vouchers in one place, and receive tailored advice to your app inbox… plus plenty more! IN-APP SHOPPING 🆕 • Shop easily in the app with just a few taps – for food, treats, toys, and more • Search and browse hundreds of products for dogs, cats, small furries, reptiles, fish, and birds • Keep your pet protected with our wide range of flea, tick, and worming products delivered straight to your door • Link your VIP club and shopping account to make logging in easier • Choose from a range of delivery options, from next day to Click & Collect in as little as one hour • Check out product reviews to help you choose the right products for your pet • Check on stock availability in store before you visit VIP CLUB BENEFITS ✅ • Exclusive offers – including a 10% off voucher when you first join • Birthday Bonus treat – to celebrate your VIP’s special day • Charity Lifelines – a donation to your chosen animal charity with every purchase • Tailored tips – including advice from our vet partners • Free quarterly magazine – usually £2.50 for non-members • Save with our valued partners – including dog-walking with Tailster, breaks away with holidaycottages.co.uk, and insurance with Petplan® • Puppy & Kitten Club membership for new pet parents when you join the VIP club APP EXCLUSIVE VIP CLUB FEATURES📱 • Voucher inbox – all your VIP club offers in one convenient place • Find My VIP – our free community-driven pet-finding service • Fifth groom free at The Groom Room (for dog parents) • Digital VIP card – keep it in your Google Wallet for easy access IF YOU’RE NOT A VIP CLUB MEMBER YET... Sign up through the app for free and we’ll send you a 10% off voucher straight away to welcome you to the club. IF YOU’RE ALREADY A VIP CLUB MEMBER... Once you’ve downloaded the app, log in to the VIP club section with your membership details and we’ll send you a 5% off voucher to welcome you to the app. We regularly check our reviews and listen to your feedback to make positive changes.
All intellectual property rights, including trademarks and word marks, are the property of respective owners