18
poor
Pets at Home | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
89 Reports
89 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
19 Reports
19 Reports
User Feedback
18%
iOS
19 Reports
19 Reports
82%
Android
89 Reports
89 Reports
Pets at Home - Latest Quality Issues
Android
Dec 20, 2024
it's not showing half the things I need and the vouchers are not showing as usable
iOS
Dec 20, 2024
Access to app in store
Unable to access this app to use vouchers in Redhill store, very dissatisfied.
iOS
Dec 20, 2024
Cumbersome to find repeat subscriptions back
Nice app but extremely cumbersome to find your active repeat subscriptions back
Android
Dec 21, 2024
Not happy with this app. I filled in the profile details for each of my pets but they are no longer there, the subscription i pay for is also no longer there so I cannot alter it without going into the store
iOS
Dec 21, 2024
Can’t use it
I signed up and have logged in. The account card shows my name but not my number. I click on the vouchers but there is always an error sign. I've logged in and off, I've deleted and reinstalled it but still doesn't work. Shame, as I would have liked to have used the vouchers I received when I signed up.
Android
Dec 21, 2024
Poor contact details/support No customer service number, no live chat, just blank screen for hours in app, website live chat when you can find it says agent offline. . So live chat is the only contact for immediate response. Had to leave a message/email, so yeah really helpful, NOT. . Quote from website - We respond to email messages in the order they are received. Please allow 72 hours for us to answer your query or for a quicker response, please use our Live Chat service.
Android
Dec 21, 2024
confusing/disappointed. I can't find my vouchers and I've tried signing in!
Android
Dec 22, 2024
No option to disable push notifications. Uninstalled.
Android
Dec 22, 2024
unable to sign in
Pets at Home - Product Description
Our free Pets at Home app makes caring for your pet easier than ever. Shop in the app with just a few taps, access all your VIP club vouchers in one place, and receive tailored advice to your app inbox… plus plenty more! IN-APP SHOPPING 🆕 • Shop easily in the app with just a few taps – for food, treats, toys, and more • Search and browse hundreds of products for dogs, cats, small furries, reptiles, fish, and birds • Keep your pet protected with our wide range of flea, tick, and worming products delivered straight to your door • Link your VIP club and shopping account to make logging in easier • Choose from a range of delivery options, from next day to Click & Collect in as little as one hour • Check out product reviews to help you choose the right products for your pet • Check on stock availability in store before you visit VIP CLUB BENEFITS ✅ • Exclusive offers – including a 10% off voucher when you first join • Birthday Bonus treat – to celebrate your VIP’s special day • Charity Lifelines – a donation to your chosen animal charity with every purchase • Tailored tips – including advice from our vet partners • Free quarterly magazine – usually £2.50 for non-members • Save with our valued partners – including dog-walking with Tailster, breaks away with holidaycottages.co.uk, and insurance with Petplan® • Puppy & Kitten Club membership for new pet parents when you join the VIP club APP EXCLUSIVE VIP CLUB FEATURES📱 • Voucher inbox – all your VIP club offers in one convenient place • Find My VIP – our free community-driven pet-finding service • Fifth groom free at The Groom Room (for dog parents) • Digital VIP card – keep it in your Google Wallet for easy access IF YOU’RE NOT A VIP CLUB MEMBER YET... Sign up through the app for free and we’ll send you a 10% off voucher straight away to welcome you to the club. IF YOU’RE ALREADY A VIP CLUB MEMBER... Once you’ve downloaded the app, log in to the VIP club section with your membership details and we’ll send you a 5% off voucher to welcome you to the app. We regularly check our reviews and listen to your feedback to make positive changes.
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