27
poor
PetSmart LLC | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
54%
Android
45 Reports
45 Reports
iOS unitQ Score
iOS User Feedback
46%
iOS
39 Reports
39 Reports
User Feedback
46%
iOS
39 Reports
39 Reports
54%
Android
45 Reports
45 Reports
PetSmart LLC - Latest Quality Issues
Android
Jan 25, 2025
The app works well enough except for the "same day delivery," which only ever has options for the next day or the day after that. I NEVER get an option for the same day.
iOS
Jan 25, 2025
Pretty good
Not as great because you can't rate grooming services or comment.
Android
Jan 26, 2025
I would NOT recommend purchasing anything from PetSmart go to Chewy! I placed an order while out of town for more cat food to be sent overnight because they were out. The person taking care of my cats didn't see the packaging until after feeding my cats then noticed it was actually dog food! I paid for 2 bags of cat food but got 1 bag of dog food spent almost $40. I tried contacting PetSmart but no response. I now have to find the time to take this to an actual store for a refund.
Android
Jan 26, 2025
Since the recent update, I've not been able to place orders. Anytime I select a product to add to cart, it gives me the roh ruh somethings wrong message.
Android
Jan 26, 2025
Evidently they don't want to make money I tried the website then installed the app. I could not register. I could not look at anything on the site. Not worth the effort I put in. Going to Amazon. I did try!
Android
Jan 27, 2025
I use to love this app BUT now it's useless to me. Im in Canada but it's only giving USA prices and won't let me update location and I can only enter zip code. I don't know what you did but change it back. I'll be changing pet stores if this doesn't change by the time I need my next order.
iOS
Jan 27, 2025
Amazing
Amazing how the app never works when you want to use rewards
Android
Jan 28, 2025
App thinks I'm in America despite inputting Canadian address. Cannot order through the app.
Android
Jan 30, 2025
Everything has to use the app. I hate spending 10 minutes activating all the offers
PetSmart LLC - Product Description
At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place. • With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store. • Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app. • Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking • Check Doggie Day Camp availability • Make & manage PetsHotel reservations • Play Treat Trail – connect treats, earn points & get coupons • Tailor the app experience to your entire pet family with personalized offers & content With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!
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