19
poor

PetSmart LLC | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
62%
Android
55 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
34 Reports
User Feedback
38%
iOS
34 Reports
62%
Android
55 Reports
PetSmart LLC - Latest Quality Issues
Android
Nov 16, 2024
I used this app fine for the first few months but now I'm having the same issue as others mentioned where I'm in Canada but the only options available is US now. No point in keeping the app if I can't use it anymore.
Android
Nov 16, 2024
Keeps glitching and exits
iOS
Nov 16, 2024
App not working
Keep getting something went wrong. Can't use an app that won't work. Why offer an app that don't work. App keeps glitching
Android
Nov 16, 2024
The app lags, issues using reward points and very clunky. I prefer to just use the web site.
Android
Nov 17, 2024
App is just as defective and glitchy as the website. Can never check out
Android
Nov 17, 2024
This app used to be really good but over the last year I can't even place an online order anymore. My store location is the store in my town in Canada but I only get the US prices and I cannot select a Canadian store while looking at a product because it only gives me the option to search for a zip code, but like I said my store location in the settings is in my town. I believe this started happening after they brought in the new VIP rewards.
Android
Nov 18, 2024
Very crappie app, didn't have very many options for products please fix your app Petsmart
Android
Nov 19, 2024
Stuck on loading loop. Unable to use the app.
Android
Nov 19, 2024
App doesn't seem to work at all. Can't log into my account.
PetSmart LLC - Product Description
At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place.

• With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store.

• Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app.

• Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking

• Check Doggie Day Camp availability

• Make & manage PetsHotel reservations

• Play Treat Trail – connect treats, earn points & get coupons

• Tailor the app experience to your entire pet family with personalized offers & content

With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!
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