Quality degradation at Pharmacy2U NHS Prescriptions  
Users report higher volume of Quality Issues than usual
27
poor

Pharmacy2U NHS Prescriptions | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-37 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
59%
Android
188 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
129 Reports
User Feedback
41%
iOS
129 Reports
59%
Android
188 Reports
Pharmacy2U NHS Prescriptions - Latest Quality Issues
iOS
Feb 28, 2025
Far too complicated
The new app is far too complicated. It's all adverts and funding and ordering my prescriptions is now quite difficult and has many more steps to complete than the old version of the app.
iOS
Feb 28, 2025
Update Spoiled It
The old app worked just fine. Why mess with it? Now I have to log in each time, select my home address, select billing address, can't use Apple Pay? Even the layout is more confusing. They've just turned it into a shopping app.
Android
Feb 28, 2025
What have you done to this app .I can't get to my account .I can't type to a robot to make a complaint. And order my meds . It won't accept my doctors adress now .I need my meds .it won't accept my email. How can I contact you .why change things that worked .
Android
Feb 28, 2025
This is a huge downgrade from the LloydsDirect app, in aesthetics and functionality. I've repeatedly had issues with the biometric auth not working. When I've ordered prescriptions, it didn't show me the order until ages after the fact, and kept notifying me to order again. Also, there seems to be no options to set how much of prescriptions you have left, which makes the notifications feature more of an annoyance than a help as it continually 'reminds' me to reorder things I have plenty of.
Android
Feb 28, 2025
I had difficulty in working out how to actually send the prescription to you. The prescription was straight forward but unable to locate a send button to make sure it had been sent.
Android
Feb 28, 2025
OK When It allows you to log on,three quarters of the time it doesn't even when Using fingerprint . I have the latest update!
Android
Mar 1, 2025
Hate the new update! They've made it harder to just reorder your prescription added a lot of stuff that didn't need to be there
Android
Mar 1, 2025
A once decent app, ruined. It was once intuitive, but now seems a jumble of confusion.
Android
Mar 1, 2025
The service is good. The new app is terrible. The repeat process is confusing and has a very poor ui. Trying to update exemption certificate isn't working - the button to save does nothing Slow operations have no feedback that anything is happening Login doesn't persist between sessions - please add biometrics
Pharmacy2U NHS Prescriptions - Product Description
AT PHARMACY2U, WE’RE ALL ABOUT MAKING REPEAT PRESCRIPTIONS SIMPLE

With the free Pharmacy2U app, you can easily order your medication, and with FREE DELIVERY to your door on every order, you’ll have one less thing to worry about.

WORKING WITH YOUR GP AND TRUSTED BY THE NHS

You can get all of the NHS repeat prescriptions for you and your family, easily and safely with the app from Pharmacy2U - the UK’s largest online pharmacy*. You can avoid unnecessary trips and queues to your GP or pharmacy for your repeat prescription, as we do it all for you.

It’s quick and easy to set up, is for everyone with any condition and it doesn’t cost you or the NHS anything extra.

You simply order the medication you need, and we’ll order and receive the repeat prescription from your NHS GP**.

Your prescription is checked by our pharmacists and then your medication is delivered to your door for free - at home, work, through your letterbox, left in a safeplace or with a neighbour.

WE’RE ABOUT HANDY REMINDERS TO RE-ORDER AND EXPERT PHARMACY ADVICE

Not only can you now order your medication whenever you need it, from wherever you are, but with the Pharmacy2U app you’ll also receive handy reminders when it’s time to re-order your repeat prescription, so you don’t forget!

Our friendly UK-based pharmacists are on hand for any medication advice you might need and our UK contact centre team are always just a phone call or email away.

WE’RE ABOUT EXCELLENT RATED SERVICE FROM OVER 290,000 REVIEWS!

We help over half a million people all across England to get their repeat prescription easily and safely. Our patients love us and we’re rated ‘excellent’ on TrustPilot from over 290,000 reviews***

“This is the best way to get your medication ever!” Helen Clarke, a Pharmacy2U patient.

“I cannot believe how easy their service makes it to order my repeat prescriptions, straight from my phone. Simple, quick and reliable; Pharmacy2U is easily one of the most helpful and effective services I have ever used in my life.” Gary Tonsley, a Pharmacy2U patient.

“We use the app to order all our families medication, which takes seconds. We get notified of its progress and a few days later it is delivered. Everything is less stressful as we can get our medicines delivered through the post.” Michelle Francis, a Pharmacy2U patient.

PEACE OF MIND, WITH EVERYTHING YOU NEED IN ONE HANDY PLACE

Avoid running out of medication: You can set your prescription reminders and choose how you'd like to receive them – by notification, text, email or even a phone call.

Manage your medication: You can easily add a new medication, edit or remove a medication you’re no longer taking, all from your phone or tablet. You can even scan your drugs and they’ll appear on your list – simple!

Follow your orders progress: You’ll receive notifications, so you can keep track of your order’s progress and know when your medicine is on its way.

Free, flexible delivery: You can update your address book as we can deliver your medication to you anywhere in the UK, for free. Choose your delivery preference to have your medication delivered through your letterbox, or tell us of a safeplace to leave your parcel or if you want that extra peace of mind then you can choose to sign for it. It’s up to you!

The standard NHS prescription charge applies but if you don’t pay for your repeat prescriptions or have an NHS Prepayment Certificate, you simply tell us this when you register.

ALREADY USE PHARMACY2U?

Great! Just simply download the app, login with your Pharmacy2U account details as normal and you’re good to go!

* According to the NHS BSA

** Service only available to patients registered with a GP in England and if your surgery needs you to order directly, we'll tell you how to do this.

***As of March 2022
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