78
good
Pharmacy2U NHS Prescriptions | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
85%
Android
182 Reports
182 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
32 Reports
32 Reports
User Feedback
15%
iOS
32 Reports
32 Reports
85%
Android
182 Reports
182 Reports
Pharmacy2U NHS Prescriptions - Latest Quality Issues
iOS
Dec 16, 2024
Rarely gets the order right!
I never had a problem with Lloyds. Since they changed to Pharmacy 2 U I have only had 1 correct order. Ridiculous when I rely on my medication daily, and it is vital.
iOS
Dec 17, 2024
Only process half my medication but showed as completed
Loved Lloyds pharmacy app, it gave care and updated on my order and issues. Moved over to Pharmacy2u and the whole process has been awful. From the app still not showing my exception payment to it showing a orders approved when not in the items have been. I thought I made a mistake until I check the email. PLUS why am I get sales for health stuff it's not Boots. This is my prescript medicine app. I'm neurodivergent which this is NOT ND friendly, the process and soo is overwhelming and frustrating.
Android
Dec 17, 2024
Very poor app. It fails to remember my email/password. The website works perfectly. Just a shame the app is so poor.
Android
Dec 19, 2024
Difficult to navigate and not very user friendly
Android
Dec 20, 2024
never loads other items to order, just sits there so I can't even see what is available, otherwise ok. Reminders are sometimes a bit early too. not easy to see submit button on this screen either, had to rotate phone to see it.
iOS
Dec 20, 2024
Incorrect medicine delivery
Was sent a different made that I ordered. A medicine I had ordered in the past. When tried to contact via chat constantly cut off and app crashed. So much worse then old Lloyds app this replaced. Interface bad and hard to navigate
Android
Dec 20, 2024
Can not login to the app, keeps telling me that my details are wrong when they're not. As I login with the same details on the website. Also Pharmacy2u have been emailing me on my old email address, even though I changed my email on the website. Getting texts saying that an update has happened on my prescription, I check and nothing has changed.
Android
Dec 22, 2024
Tries to charge for free birth control
Android
Dec 22, 2024
Uninstalled, high postage £10
Pharmacy2U NHS Prescriptions - Product Description
AT PHARMACY2U, WE’RE ALL ABOUT MAKING REPEAT PRESCRIPTIONS SIMPLE With the free Pharmacy2U app, you can easily order your medication, and with FREE DELIVERY to your door on every order, you’ll have one less thing to worry about. WORKING WITH YOUR GP AND TRUSTED BY THE NHS You can get all of the NHS repeat prescriptions for you and your family, easily and safely with the app from Pharmacy2U - the UK’s largest online pharmacy*. You can avoid unnecessary trips and queues to your GP or pharmacy for your repeat prescription, as we do it all for you. It’s quick and easy to set up, is for everyone with any condition and it doesn’t cost you or the NHS anything extra. You simply order the medication you need, and we’ll order and receive the repeat prescription from your NHS GP**. Your prescription is checked by our pharmacists and then your medication is delivered to your door for free - at home, work, through your letterbox, left in a safeplace or with a neighbour. WE’RE ABOUT HANDY REMINDERS TO RE-ORDER AND EXPERT PHARMACY ADVICE Not only can you now order your medication whenever you need it, from wherever you are, but with the Pharmacy2U app you’ll also receive handy reminders when it’s time to re-order your repeat prescription, so you don’t forget! Our friendly UK-based pharmacists are on hand for any medication advice you might need and our UK contact centre team are always just a phone call or email away. WE’RE ABOUT EXCELLENT RATED SERVICE FROM OVER 290,000 REVIEWS! We help over half a million people all across England to get their repeat prescription easily and safely. Our patients love us and we’re rated ‘excellent’ on TrustPilot from over 290,000 reviews*** “This is the best way to get your medication ever!” Helen Clarke, a Pharmacy2U patient. “I cannot believe how easy their service makes it to order my repeat prescriptions, straight from my phone. Simple, quick and reliable; Pharmacy2U is easily one of the most helpful and effective services I have ever used in my life.” Gary Tonsley, a Pharmacy2U patient. “We use the app to order all our families medication, which takes seconds. We get notified of its progress and a few days later it is delivered. Everything is less stressful as we can get our medicines delivered through the post.” Michelle Francis, a Pharmacy2U patient. PEACE OF MIND, WITH EVERYTHING YOU NEED IN ONE HANDY PLACE Avoid running out of medication: You can set your prescription reminders and choose how you'd like to receive them – by notification, text, email or even a phone call. Manage your medication: You can easily add a new medication, edit or remove a medication you’re no longer taking, all from your phone or tablet. You can even scan your drugs and they’ll appear on your list – simple! Follow your orders progress: You’ll receive notifications, so you can keep track of your order’s progress and know when your medicine is on its way. Free, flexible delivery: You can update your address book as we can deliver your medication to you anywhere in the UK, for free. Choose your delivery preference to have your medication delivered through your letterbox, or tell us of a safeplace to leave your parcel or if you want that extra peace of mind then you can choose to sign for it. It’s up to you! The standard NHS prescription charge applies but if you don’t pay for your repeat prescriptions or have an NHS Prepayment Certificate, you simply tell us this when you register. ALREADY USE PHARMACY2U? Great! Just simply download the app, login with your Pharmacy2U account details as normal and you’re good to go! * According to the NHS BSA ** Service only available to patients registered with a GP in England and if your surgery needs you to order directly, we'll tell you how to do this. ***As of March 2022
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