Quality degradation at Pharmacy2U NHS Prescriptions  
Users report higher volume of Quality Issues than usual
71
good

Pharmacy2U NHS Prescriptions | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
80%
Android
140 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
34 Reports
User Feedback
20%
iOS
34 Reports
80%
Android
140 Reports
Pharmacy2U NHS Prescriptions - Latest Quality Issues
iOS
Nov 15, 2024
Always poblems
Always have trouble logging in. If this app is supposed to make life easier it does not!
iOS
Nov 15, 2024
Not a very good service
Simply didn't include one of my prescriptions in my order. Now I'm without my medication and need to wait for the whole process to go again. Not happy.
Android
Nov 15, 2024
Since switching from Lloyds I have been reminded so many times to renew my order. Even after a few telephone calls that is once you have found the number unable to stay consistent with the reminder dates. The App is messy probably due to the fact trying to sell you things you don't need. Bring back Lloyds much more user friendly
iOS
Nov 16, 2024
Nigel
I don't like you click on remove to order your tablet
Android
Nov 17, 2024
Scheduled reminders don't work. Ordering medications works fine. I like that I can see my order history.
Android
Nov 19, 2024
Moved from the excellent Lloyds Direct app due to Pharmacy2u taking them over. The first I knew of this was when I didn't get my reminders and ran out of medication! The app only allows one frequency of reminder rather than specific to different medications, it doesn't even tell you the amount of tablets in the last prescription so you can work it out yourself. Always says exemption expired, but has the active prepayment certificate is recorded! Will be changing provider if not fixed soon.
Android
Nov 19, 2024
Have never been able to login to the app, yet exactly same credentials let me in to website just fine. Clearly some very poor coding somewhere. Annoying.
Android
Nov 19, 2024
Can't log on. Hangs up once I've entered my username and password, which are correct as they work on the Pharmacy2U website login page. Not moaning about the service itself, which is excellent, just the app.
Android
Nov 19, 2024
This app replaced the Lloyd's Direct app which provided daily notifications and updates to remaining medication. This app is unfortunately inferior to the Lloyd's Direct app. I have also experienced medication being changed or removed from the order but this may be down to the GP practice.
Pharmacy2U NHS Prescriptions - Product Description
AT PHARMACY2U, WE’RE ALL ABOUT MAKING REPEAT PRESCRIPTIONS SIMPLE

With the free Pharmacy2U app, you can easily order your medication, and with FREE DELIVERY to your door on every order, you’ll have one less thing to worry about.

WORKING WITH YOUR GP AND TRUSTED BY THE NHS

You can get all of the NHS repeat prescriptions for you and your family, easily and safely with the app from Pharmacy2U - the UK’s largest online pharmacy*. You can avoid unnecessary trips and queues to your GP or pharmacy for your repeat prescription, as we do it all for you.

It’s quick and easy to set up, is for everyone with any condition and it doesn’t cost you or the NHS anything extra.

You simply order the medication you need, and we’ll order and receive the repeat prescription from your NHS GP**.

Your prescription is checked by our pharmacists and then your medication is delivered to your door for free - at home, work, through your letterbox, left in a safeplace or with a neighbour.

WE’RE ABOUT HANDY REMINDERS TO RE-ORDER AND EXPERT PHARMACY ADVICE

Not only can you now order your medication whenever you need it, from wherever you are, but with the Pharmacy2U app you’ll also receive handy reminders when it’s time to re-order your repeat prescription, so you don’t forget!

Our friendly UK-based pharmacists are on hand for any medication advice you might need and our UK contact centre team are always just a phone call or email away.

WE’RE ABOUT EXCELLENT RATED SERVICE FROM OVER 290,000 REVIEWS!

We help over half a million people all across England to get their repeat prescription easily and safely. Our patients love us and we’re rated ‘excellent’ on TrustPilot from over 290,000 reviews***

“This is the best way to get your medication ever!” Helen Clarke, a Pharmacy2U patient.

“I cannot believe how easy their service makes it to order my repeat prescriptions, straight from my phone. Simple, quick and reliable; Pharmacy2U is easily one of the most helpful and effective services I have ever used in my life.” Gary Tonsley, a Pharmacy2U patient.

“We use the app to order all our families medication, which takes seconds. We get notified of its progress and a few days later it is delivered. Everything is less stressful as we can get our medicines delivered through the post.” Michelle Francis, a Pharmacy2U patient.

PEACE OF MIND, WITH EVERYTHING YOU NEED IN ONE HANDY PLACE

Avoid running out of medication: You can set your prescription reminders and choose how you'd like to receive them – by notification, text, email or even a phone call.

Manage your medication: You can easily add a new medication, edit or remove a medication you’re no longer taking, all from your phone or tablet. You can even scan your drugs and they’ll appear on your list – simple!

Follow your orders progress: You’ll receive notifications, so you can keep track of your order’s progress and know when your medicine is on its way.

Free, flexible delivery: You can update your address book as we can deliver your medication to you anywhere in the UK, for free. Choose your delivery preference to have your medication delivered through your letterbox, or tell us of a safeplace to leave your parcel or if you want that extra peace of mind then you can choose to sign for it. It’s up to you!

The standard NHS prescription charge applies but if you don’t pay for your repeat prescriptions or have an NHS Prepayment Certificate, you simply tell us this when you register.

ALREADY USE PHARMACY2U?

Great! Just simply download the app, login with your Pharmacy2U account details as normal and you’re good to go!

* According to the NHS BSA

** Service only available to patients registered with a GP in England and if your surgery needs you to order directly, we'll tell you how to do this.

***As of March 2022
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