70
good

Pharmacy2U NHS Prescriptions | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Pharmacy2U? Unlock additional insights
Android unitQ Score
Android User Feedback
75%
Android
126 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
43 Reports
User Feedback
25%
iOS
43 Reports
75%
Android
126 Reports
Pharmacy2U NHS Prescriptions - Latest Quality Issues
Android
Jan 24, 2025
Constantly bombarded with reminders even after setting up the correct frequency. There is no way to turn them off.
iOS
Jan 25, 2025
Updated App is awful
OG user, highly recommend the service yet the newly updated app is awful. It's full of Ad's, it's extremely hard to navigate, each time you go to use the app you have to sign in unlike the previous version. The home page unlike original app is now full of adverts pushing to sell you services associated, diet foods, smoking aids etc. to find a repeat prescription status now is much harder and certainly a step back from the original format that was super quick and easy. Now it's a mission to find an update on tracking my dispatch of routine meds. I shall now be relying on email updates of my order and deleting this app. It's stepped completely away from what it was designed to do which is make life easier for the patient to order and track their medication on its journey to the patient. I'm sure there are competitors whose App's are not focused on marketing and selling of other associated services which are easier to navigate. Huge disappointment, creators are obviously now focused in expansion of the business over simplicity for the patient.
iOS
Jan 27, 2025
Incomplete Order
Twice I have ticked “all” on the order page and only received one medication. There is no way through the automated help system to report this. I will now have to make a second order wasting mine and my doctor's time not to mention increasing the carbon footprint by having multiple deliveries. Please can this be looked at?
iOS
Jan 27, 2025
App update 25/01/25
Terrible update, the app used to work well and the service is great however an old address was added to my order process and I seem to have to login each time even though Face ID is turned on. Old version back please
iOS
Jan 27, 2025
Awful app
The new app is awful and hard to view your NHS prescriptions info and is full of ads…. Also they take forever to send prescriptions stating pending GP approval when the FP approval was 3 days ago… and if you try to request help the app just makes you open the browser to contact customer service. Pointless app!!!
iOS
Jan 27, 2025
Read the reviews before you update!!
Read the reviews before you update!! I've just unfortunately updated and now cannot see both patient names on the dashboard. Now you have to log out and enter the email and password of the other people that are on the app. Think I'll be leaving to another online pharmacy!!
iOS
Jan 27, 2025
Update Terrible
Old app was brilliant, quick log in and ordered all the family medication easily. The update makes me have to add everyone's login details every time. When eventually logged in it takes ages to find where to order the repeat medication. Such a disappointment and so frustrating to use now.
iOS
Jan 27, 2025
New update just terrible
I order for both myself and my mum. With the old app I could log In to either mine or my mums and order easily. Now it won't let me add my mums onto my account this means I have to login each time I need to order as I order and about a week later I order for my mum. How can an improved app be so difficult to navigate. I want to go on and order my meds, that's it. I don't want to order anything else, please bring back the old way. Like others have said if it ain't broke don't fix it. Yet another app updated and made worse!
iOS
Jan 27, 2025
Update is terrible
Used this for years, the update is awful! Unintuitive and full of advertising. Makes ordering way more confusing and complicated. Please return to the older layout
Pharmacy2U NHS Prescriptions - Product Description
AT PHARMACY2U, WE’RE ALL ABOUT MAKING REPEAT PRESCRIPTIONS SIMPLE

With the free Pharmacy2U app, you can easily order your medication, and with FREE DELIVERY to your door on every order, you’ll have one less thing to worry about.

WORKING WITH YOUR GP AND TRUSTED BY THE NHS

You can get all of the NHS repeat prescriptions for you and your family, easily and safely with the app from Pharmacy2U - the UK’s largest online pharmacy*. You can avoid unnecessary trips and queues to your GP or pharmacy for your repeat prescription, as we do it all for you.

It’s quick and easy to set up, is for everyone with any condition and it doesn’t cost you or the NHS anything extra.

You simply order the medication you need, and we’ll order and receive the repeat prescription from your NHS GP**.

Your prescription is checked by our pharmacists and then your medication is delivered to your door for free - at home, work, through your letterbox, left in a safeplace or with a neighbour.

WE’RE ABOUT HANDY REMINDERS TO RE-ORDER AND EXPERT PHARMACY ADVICE

Not only can you now order your medication whenever you need it, from wherever you are, but with the Pharmacy2U app you’ll also receive handy reminders when it’s time to re-order your repeat prescription, so you don’t forget!

Our friendly UK-based pharmacists are on hand for any medication advice you might need and our UK contact centre team are always just a phone call or email away.

WE’RE ABOUT EXCELLENT RATED SERVICE FROM OVER 290,000 REVIEWS!

We help over half a million people all across England to get their repeat prescription easily and safely. Our patients love us and we’re rated ‘excellent’ on TrustPilot from over 290,000 reviews***

“This is the best way to get your medication ever!” Helen Clarke, a Pharmacy2U patient.

“I cannot believe how easy their service makes it to order my repeat prescriptions, straight from my phone. Simple, quick and reliable; Pharmacy2U is easily one of the most helpful and effective services I have ever used in my life.” Gary Tonsley, a Pharmacy2U patient.

“We use the app to order all our families medication, which takes seconds. We get notified of its progress and a few days later it is delivered. Everything is less stressful as we can get our medicines delivered through the post.” Michelle Francis, a Pharmacy2U patient.

PEACE OF MIND, WITH EVERYTHING YOU NEED IN ONE HANDY PLACE

Avoid running out of medication: You can set your prescription reminders and choose how you'd like to receive them – by notification, text, email or even a phone call.

Manage your medication: You can easily add a new medication, edit or remove a medication you’re no longer taking, all from your phone or tablet. You can even scan your drugs and they’ll appear on your list – simple!

Follow your orders progress: You’ll receive notifications, so you can keep track of your order’s progress and know when your medicine is on its way.

Free, flexible delivery: You can update your address book as we can deliver your medication to you anywhere in the UK, for free. Choose your delivery preference to have your medication delivered through your letterbox, or tell us of a safeplace to leave your parcel or if you want that extra peace of mind then you can choose to sign for it. It’s up to you!

The standard NHS prescription charge applies but if you don’t pay for your repeat prescriptions or have an NHS Prepayment Certificate, you simply tell us this when you register.

ALREADY USE PHARMACY2U?

Great! Just simply download the app, login with your Pharmacy2U account details as normal and you’re good to go!

* According to the NHS BSA

** Service only available to patients registered with a GP in England and if your surgery needs you to order directly, we'll tell you how to do this.

***As of March 2022
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