7
poor

Philips Sonicare | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Health & Fitness
Work at Philips? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Philips? Unlock additional insights
Android unitQ Score
Android User Feedback
43%
Android
23 Reports
iOS unitQ Score
iOS User Feedback
57%
iOS
30 Reports
User Feedback
57%
iOS
30 Reports
43%
Android
23 Reports
Philips Sonicare - Latest Quality Issues
iOS
Nov 12, 2024
Sonicare 5100
The app cannot be paired with the Sonicare 5100 toothbrush, so the app is completely useless
iOS
Nov 13, 2024
The app takes too long to open
The app takes too long to open! However, it's a good application to let u track brushing. Every time I want to brush I need to wait for the app to open even after I finish brushing I need to wait for retouch so it's annoying. I hope if they could fix this issue and make it smoother.
iOS
Nov 13, 2024
A meaningless application? Yes!
I've been using Philips sonic toothbrushes for years, now I've bought a new one and downloaded this useless app for it. Instead of monitoring how you brush your teeth in real life, the app drives you and teaches you how to brush your teeth. Sorry, but two minutes are not enough for me and I have different ideas about properly brushed teeth and application than the developers of this insignificance. The only thing that's positive is that it will at least show you whether you're scrubbing or not pushing too hard. So 1 in 5 is justified.
iOS
Nov 14, 2024
Doesn't work well
Dear Philips team, I'm very sorry, but your app doesn't work well. The interaction with the electric toothbrush is not correct and also not good. The specifications in the app when brushing are stupid and the position detection does not work well at all. Here you have to make significant improvements so that you can be given more stars.
Android
Nov 15, 2024
Why is the app no longer compatible with my device (Huawei Mate 20 pro)?
iOS
Nov 15, 2024
Horrible!
One day is brush synchronized with iPhone and second day connectiom is not functional again. Repairing needed. Total unuseable waste.
iOS
Nov 16, 2024
The app doesn't work
The app takes a very long time to turn on, and when it does, it doesn't always connect to the toothbrush. Once it connects, it does not show the passage of time correctly and jumps between one batch of teeth and another, not counting the time at all.
iOS
Nov 17, 2024
Device won’t pair
hx960u won't pair with the app and there are no troubleshooting instructions online or in the app other than restarting your phone's Bluetooth or restarting your phone. What if the Phillips device is the problem?
Android
Nov 18, 2024
I can't even install it on my phone. This phone is not compatible with this app. My phone is 2 years old. HONOR20.
Philips Sonicare - Product Description
Do you remember when you learned to brush? Neither do we! It turns out, most people don’t brush properly.

Have you ever wondered how well you are actually brushing your teeth? When you connect your Philips Sonicare toothbrush to the app, you’ll receive personalized insights and guidance as well as tips to improve your brushing habits. That helps you achieve a healthy mouth and a confident smile.

Please note you must have a connected toothbrush to use the app. By connecting to the app, you’ll also receive the latest updates to your brushing experience.

With our most advanced toothbrush – Sonicare 9900 Prestige -- the app works in harmony with your brush to access the full range of benefits, including:

- Real-time guided brushing to brush your best.
- SenseIQ to sense and automatically adapt your brushing style.
- Auto-sync to update without your phone nearby.

Your Sonicare app experience will vary depending on which toothbrush you own and where you live:

PREMIUM
- 9900 Prestige – SenseIQ, mouth map, personalized guidance and tips.

ADVANCED
- DiamondClean Smart and FlexCare Platinum Connected – mouth map with position guidance and missed area notifications.

ESSENTIAL
- DiamondClean 9000 and ExpertClean - SmarTimer and brushing guides.

In the Sonicare app:

Real-time brushing guidance
The Sonicare app monitors your habits, like if you’re reaching all areas of your mouth, how long you brush or how much pressure you’re using, and coaches you with tailored advice. This coaching helps to ensure consistent, complete coverage, every time you brush.

Dashboard
The Dashboard connects to your Sonicare toothbrush to collect your brushing habits. Each day and week, you will receive an accurate, easy-to-read report, giving you the brushing insights you need to improve and maintain your oral health.

Automatic brush head reordering service
Always have a fresh brush head when you need one. As the Sonicare app monitors your brush head’s usage, the reordering service reminds you when you need a replacement, and can automatically place an order so it arrives just in time. The brush head smart reordering service is available in the United States, United Kingdom, Germany, France, Spain, Italy and Japan.

Connect with Apple Health
We heard you! You can now link the Sonicare app to the Apple Health app. When you do, you can track your brushing habits along with the rest of your health data, so you can set goals and be in control of your personal health.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners