Quality degradation at Plum: Smart Saving & Investing  
Users report higher volume of Quality Issues than usual
36
poor

Plum: Smart Saving & Investing | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 30 Days
Category: Finance
Work at Plum Fintech? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
67%
Android
80 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
39 Reports
User Feedback
33%
iOS
39 Reports
67%
Android
80 Reports
Plum: Smart Saving & Investing - Latest Quality Issues
Android
Feb 25, 2025
Trying to open an account but it takes me back and forth without letting me enrol.
iOS
Feb 26, 2025
Fro
Too bad I find the app interesting. And now when the withdrawal is made on the bank account, more than 10 days later the money is still not credited to the Plum account. I really find it a shame because if you need the money quickly, well you can't have it...
Android
Feb 26, 2025
I just made a transfer of several euros to my account but I haven't received anything knowing that before it was instantaneous. Is this a scam?
Android
Feb 27, 2025
This app is genuinely awful, you can't delete it unless you wait for everything to deposit and then take it all out. Which takes weeks, and at that point you'll forget about it. You can't stop it from taking your money either.
Android
Feb 27, 2025
Everything was fine at first until nothing was done automatically, I had rejections and therefore bank charges related to that, in the end I lost money. I am disgusted.
iOS
Feb 27, 2025
Worst app ever!
It says you get instant withdrawal yet I've been waited for more than 10 minutes still not received my money! Also, they call withdrawal as deposit when transferring funds from pockets to cash ISA. Is this English?
iOS
Feb 28, 2025
Doesn’t work
Just keeps saying error. Infuriating.
Android
Feb 28, 2025
I have had 4700€ blocked for 3 weeks, with no possibility of getting my money back. Support unreachable. Application to avoid. I am starting my noise campaign publicly and on social networks. Shameful!!!
iOS
Feb 28, 2025
Unable to connect
The app was great, since today I can't connect to PLUM and it says the account doesn't exist!!!! Please fix the problem!
Plum: Smart Saving & Investing - Product Description
With automated deposits, accessible investing and smart budgeting, Plum gives your money momentum. We give your personal finances a push to help you reach your goals, whatever they may be.
 
GIVE YOUR BANK A BRAIN
• Link your bank accounts and credit cards to get an overview of all your finances
• Plum can automate your deposits to help you put more money aside over time
• You choose the Rules that control how much money you’d like to set aside
• Options include our AI algorithm and Round Ups
• Gamify deposits with our 52 Week Challenge or Rainy Day Rule
• Withdraw anytime, as often as you’d like (except pension)
 
AUTOMATE DEPOSITS
• Use our Splitter to divide your deposits between savings and investment funds
• Recurring buy orders let you set up regular, automated investments in company stocks
• Earn up to 4.21% AER on your savings with a FSCS-protected, Interest Pocket*
• Automated investment options include stocks, funds and pensions
• Start investing with just £1
 
* Easy Access Interest Pockets are provided by Investec Bank Plc.
 
UNLIMITED COMMISSION-FREE† STOCK INVESTING
• Create your profile in minutes to start buying and selling US company stocks
• Invest in up to 3,000 companies like Amazon or Tesla
• Set up recurring buy orders and price alerts to put your investing strategy into action
 
† A 0.45% currency conversion ‘FX’ markup and nominal regulatory fees still apply. The total fees charged to buy and then sell (2 trades) 1 share worth $100 would be around $0.90.
 
DIVERSIFY YOUR INVESTMENTS WITH FUNDS
• Choose from up to 22 different funds themed around risk level or sector
• Personalise your portfolio with funds like ‘Slow & Steady’, ‘Tech Giants’ or options with an ethical focus
• Premium funds allow greater diversification through the inclusion of Gold, Biotech and Real Estate assets
• Funds are professionally managed and each one contains lots of different company shares
• NEW: Access our Money Market Fund and earn a gross variable return of 5.31% (rate correct as of 11/07/23).
• Available with Plum Pro plan or above (from £2.99/month)
• Intuitive and transparent fees‡

‡ Here are the fees when you invest in funds with Plum:
 
• £2.99 minimum monthly subscription
• 0.90% annual Assets Under Management (AUM) and average fund management fee§
• No withdrawal fees or limits
 
§ This includes an (AUM) fee of 0.45% charged by Plum, as well as a 0.06–1.06% fund management fee, depending on the specific investment fund(s) you choose.
 
GET READY FOR RETIREMENT
• Consolidate your existing pensions into a single Self Invested Personal Pension (SIPP)
• Choose from risk managed or diversified global funds
• There are no subscription charges for a Plum SIPP
• 0.89% annual Assets Under Management (AUM) and average fund management fee‖
• Get tax relief on your contributions
 
‖ This includes a 0.45% Product Providers fee, as well as a 0.08%–1.06% fund management fee, depending on the specific investment fund(s) you choose.
 
COMPARE BILLS, SWITCH SUPPLIERS AND BUDGET BETTER
• We’ll let you know if there’s a better deal on household bills and can switch you in seconds
• Use Money Maximiser to get a real-time view of your budget
• A Plum Card is the easiest way to use the money you’ve saved and can stop you overspending
 
SECURITY & PRIVACY
• We support biometric security (face/fingerprint ID)
• Any sensitive data we hold is stored using symmetric cryptography (AES)
• We never share your data with third parties without consent
 
HERE WHEN YOU NEED US
• Customer support available 7 days a week
 
Plum is a trading name of Plum Fintech Ltd. Plum Fintech Ltd. is a registered AISP with the FCA (FRN: 836158). Plum Money is the trading name of Saveable. Saveable Ltd. is authorised and regulated by the FCA (FRN: 739214) as an investment firm and credit brokerage firm.
 
For investments and pensions, all fund management and provider fees are shown annually, billed monthly and immediately reflected in your portfolio.
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